Find a TenderAwardedContract award notice
Published 28 Feb 2025, 14:31 GMT

Official UK procurement notice

Care Navigator Service · UK public procurement notice

Official notice

Authority: The Mayor and Commonalty and Citizens of the City of London (Local council)

ServicesBelow threshold - open competitionBelow thresholdLight touch regimeSME suitable
Published estimate£244,000≈ £122k / year · £292,800 inc. VAT · 1 value update4.5% below published estimate
Submissions closed 18 Jul 2025awarded 27 Aug 2025
Awarded to Imago Community
Contract term 2 yrsends 30 Sept 2027 · up to 30 Sept 2029 with extensions · starts 1 Oct 2025

What is being bought

Published requirement description

Care Navigators work closely with City of London Adult Social Care (ASC), the Duty Hospital, and other partners in Health & Social Care to support individuals in the hospital and ensure they are discharged safely. The aim is to reduce/narrow hospital re-admittance as part of the prevention agenda of the Care Act 2014 and to provide information & advice referrals to relevant agencies and partners who would support the individual after discharge. The contract is likely to provide one full-time post.

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsPublished value£244,000
Contract period: 1 Oct 2025 – 30 Sept 2027 (2 yrs) · up to 30 Sept 2029 with extensionsValue: £244,000 exc. VAT · £292,800 inc. VAT
Delivery: London
Extensions: 2 years optional extension as per contract terms

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lot awarding rule: As per the tender ITT document

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
28 Feb 2025, 14:31 GMT
Last source update
2 Oct 2025, 12:04 BST
Authority reference
itt_107
FTS notice number
2025/S 000-030003
Latest notice
Contract award notice (UK6)
Classification (CPV)
Health and social work services
Delivery area
London (UKI)
Official registry OCID
ocds-h6vhtk-04e8ad Find a Tender

How it was run

Official notice
Run through: JAGGAER / BravoSolution · Who buys & how to bid on JAGGAER
Electronic submission allowed
Submission deadline
18 Jul 2025, 12:00 BST
Clarification deadline
11 Jul 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

This tendering exercise is being undertaken using the electronic tendering system ‘City of London Corporation Sourcing & Contracts Portal’ (cityoflondon.ukp.app.jaggaer.com ↗). Suppliers will need to register an interest on the system in order to participate and registration is free.

The estimated contract value given at sections 31 and 32 is for the full duration of the contract including the maximum possible extensions. The estimated annual contract value is therefore £61,000

Timeline

28 Feb 2025 → 2 Oct 2025 · 7 dates
  1. Planning notice published
    28 Feb 2025, 14:31 GMT
  2. Market engagement
    28 Mar 2025, 23:59 GMT

    Please note that this is not a call for competition.

    The City Care Navigator service helps support City of London residents, aid hospital discharge and to maintain their independence. The role of the Care Navigator service is to work closely with City of London Adult Social Care (ASC), Duty Hospital and other partners in Health & Social Care to support individuals in hospital and ensure they have a safe discharge from hospital. The aim is to reduce/narrow hospital re-admittance as part of the prevention agenda of the Care Act 2014 and to provide information & advice referrals to relevant agencies and partners who would support the individual after discharge.

    Preliminary Market Engagement (PME)

    PME, in this case, is where the City, at an early stage in the development of its proposals but prior to formulating any formal procurement opportunity, seeks input from the market as to what might be the most attractive way of packaging and scoping a future procurement opportunity.

    This exercise will provide an opportunity for the City to obtain insight into how participants might approach the delivery of the service in question. It also gives a useful early insight into the likely level of interest in a proposed project from that market.

    Participants must also note that a response to this notice does not guarantee an invitation to participate in this or any future procurement that the City may conduct, nor that the City will procure any such supply and services or accept any proposals offered. Any Procurement of the supply and services by the City will be carried out strictly in accordance with the Procurement Act (PA23).

    The City has developed a questionnaire on the tender portal(cityoflondon.ukp.app.jaggaer.com ↗) that they would like interested parties to complete.

    As stated above, the outcome of the PME exercise will inform an options appraisal with recommendations.

    For the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise. Participation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.

  3. Tender notice published
    4 Jun 2025, 16:14 BST
  4. Clarification questions by
    11 Jul 2025, 12:00 BST
  5. Submission deadline
    18 Jul 2025, 12:00 BST
  6. Contract starts391 days ago
    1 Oct 2025, 00:00 BST
  7. Latest notice published389 days ago
    2 Oct 2025, 12:04 BST

Notice history

9 events · 3 releases on Find a Tender · since 28 Feb 2025
  1. Preliminary market engagement notice published
    28 Feb 2025, 14:31 GMT
    UK2
  2. Tender notice published
    4 Jun 2025, 16:14 BST
    UK4
  3. Published value updated to £244,000
    4 Jun 2025, 16:14 BST
    was £250,000
  4. Status changed to active
    4 Jun 2025, 16:14 BST
  5. Procurement method changed
    4 Jun 2025, 16:14 BST
  6. Deadline published: 18 Jul 2025, 12:00 BST
    4 Jun 2025, 16:14 BST
  7. Contract award notice published
    2 Oct 2025, 12:04 BST
    UK6
  8. Status changed to complete
    2 Oct 2025, 12:04 BST
  9. Contract signature expected
    2 Oct 2025, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £232,9771 award exc. VAT
Bids received 33 from SMEs
Awarded toValueDateStatus
Imago CommunitySMEVCSE1 Nov 2025 – 31 Oct 2027 · up to 31 Oct 2029Extensions: Optional 2 years extension£232,97727 Aug 2025Awarded

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3final-stage tenders33—

Contracting authority & participating public bodies

The Mayor and Commonalty and Citizens of the City of London

Contracting authorityPublic authority - sub-central government GB-PPON: PYQD-1693-MYXR PO Box 270, City of London, London, EC2P 2EJContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice
  • Imago CommunityAwarded supplier John Spare House, 17-19 Monson Road, Tunbridge Wells, South East, TN1 1LSContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure