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Find a TenderAwardedContract details notice
Published 27 Mar 2025, 13:19 GMT

Official UK procurement notice

Care and Support Services, Carlton Dene Extra Care Housing

Official notice

Authority: Westminster City Council (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: London (UKI32)
Published estimate£17,952,160≈ £2.6m / year · £21,542,592 inc. VAT · 1 value update3.2% below published estimate
Submissions closed 18 Sept 2025awarded 16 Feb 2026
Awarded to Chosen Care Group Limited
Contract term 7 yrsends 31 Mar 2033 · up to 31 Mar 2036 with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

Westminster City Council requires a high-quality personalised Care and Support Service at Carlton Dene Extra Care Housing; Carlton Dene is a new development, which will be ready for handover in March 2026 so that the new service can be delivered from April 2026.

The Carlton Dene building supports a variety of care and wellbeing services, including:

  • 65 Extra Care Housing Units
  • Resident Lounge
  • Staff Areas
  • Cafe Space (on-site but not part of the Contract)
  • Hairdressers and Therapy Space (on-site but not part of the Contract)

The Authority owns the building, and the Residents will be tenants of Westminster City Council.

Extra Care Housing offers self-contained, fully accessible properties with private front doors, bathrooms, kitchens, living areas, and storage space. Residents have legal rights to occupy underpinned by housing law, and the freedom to personalise their homes to suit their preferences. At Carlton Dene it is anticipated in the region of 985 personalised care hours with additional universal core hours for engagement, management, night support and oversight.

A dedicated CQC Registered Manager is required to assist with care matters and co-ordinate support services. Staff will be available on-site 24/7.

Carlton Dene will support the delivery of key Adult Social Care (ASC) principles: Personalisation; Prevention; Innovation; Integration and Local, by offering personalised care, giving residents choice and control over their support. The Service prevents isolation and promotes well-being by helping people stay independent in their community. Through innovation, the Service enhances digital inclusion and uses technology to support health and social needs. Integration with housing, the NHS, and social care ensures joined-up services, while a local approach allows residents to remain in the borough, creating employment and volunteering opportunities.

CPV: Social work services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 7 yrsSMEVCSEPublished value£17,952,160
Contract period: 1 Apr 2026 – 31 Mar 2033 (7 yrs) · up to 31 Mar 2036 with extensionsValue: £17,952,160 exc. VAT · £21,542,592 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Extensions: The Authority shall be entitled at its absolute discretion to extend the Contract Period by a single period not exceeding three years.
85310000 Social work services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    The Tenderer must have a mean average annual turnover in the past two years in excess of £3,590,432 (the ‘Turnover Threshold’) based on accounts available from CreditSafe or information supplied by the Tenderer in it's ITT Response. The estimated annual value of the Contract is £1,795,216.

    Based on reports and accounts obtained through CreditSafe or, if unavailable from that source, from information provided by the Tenderer in their PSQ response, the Authority will verify whether the Tenderer meets the four Ratio Tests set out in the ITT:

    Current Ratio must not be less than 0.75 being the hurdle for this ratio

    Debt to Equity Ratio must not be over 3 being the hurdle for this ratio

    Trade Creditors Ratio (Creditors Days) must be 60 days or less being the hurdle for this ratio; and

    Trade Debtors Ratio (Debtors Days) must be 60 days or less being the hurdle for this ratio

    A Tenderer will pass the Financial Risk Assessment if 3 of its 4 ratios clear the hurdles.

  • Technical & professional ability

    Tenderer's must have at least 75% of its relevant registered locations rated as ‘Good’ or ‘Outstanding’ by the Care Quality Commission (CQC).

    Tenderer's must provide relevant experience and contract examples.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Price: 20%
Published award criteria (2)
  • Quality
  • Price
Conditions of participation2
  • Economic & financial standing

    The Tenderer must have a mean average annual turnover in the past two years in excess of £3,590,432 (the ‘Turnover Threshold’) based on accounts available from CreditSafe or information supplied by the Tenderer in it's ITT Response. The estimated annual value of the Contract is £1,795,216.

    Based on reports and accounts obtained through CreditSafe or, if unavailable from that source, from information provided by the Tenderer in their PSQ response, the Authority will verify whether the Tenderer meets the four Ratio Tests set out in the ITT:

    Current Ratio must not be less than 0.75 being the hurdle for this ratio

    Debt to Equity Ratio must not be over 3 being the hurdle for this ratio

    Trade Creditors Ratio (Creditors Days) must be 60 days or less being the hurdle for this ratio; and

    Trade Debtors Ratio (Debtors Days) must be 60 days or less being the hurdle for this ratio

    A Tenderer will pass the Financial Risk Assessment if 3 of its 4 ratios clear the hurdles.

  • Technical & professional ability

    Tenderer's must have at least 75% of its relevant registered locations rated as ‘Good’ or ‘Outstanding’ by the Care Quality Commission (CQC).

    Tenderer's must provide relevant experience and contract examples.

What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
27 Mar 2025, 13:19 GMT
Last source update
6 Oct 2026, 14:39 BST
Award evaluation window
Submission end – 12 Jan 2026
FTS notice number
2025/S 000-046997
Latest notice
Contract details notice (UK7)
Classification (CPV)
Social work services
Delivery area
London (UKI32)
Official registry OCID
ocds-h6vhtk-04f981 Find a Tender
Review and risk notes
Risks

The service model may change in the course of the Contract using the Variation procedure. One such model is a core and flexi model. Further information can be found in the Contract Terms.

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
18 Sept 2025, 12:00 BST
Clarification deadline
8 Sept 2025, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

wcc.ukp.app.jaggaer.com ↗

If your organisation is already registered with Jaggaer this link can be used wcc.ukp.app.jaggaer.com/go/58597555019883755BF6 ↗

Timeline

27 Mar 2025 → 6 Oct 2026 · 11 dates
  1. Planning notice published
    27 Mar 2025, 13:19 GMT
  2. Market engagement
    18 Jun 2025, 23:59 BST

    Westminster City Council will be holding a virtual Market Engagement event on Teams on the 18th June 2025 where we will:

    • Provide further information relating to the service
    • Seek provider views on the service model
    • Seek provider views on the KPIs

    We previously shared a questionnaire with the market seeking provider views around supplementary services, as well as best practices. If you did not respond to this questionnaire previously, it is still live and you can find it on the link below.

    forms.office.com/Pages/ResponsePage.aspx ↗

    We are keen to hear your views and utilise your expertise to commission a high-quality service. We are particularly interested in working with organisations that can explore and create new approaches to improve the independence of residents. This Market Engagement is not a call for tenders or a pre-qualification exercise.

    If you are interested in attending the Market Engagement event, please express your interest via Jaggaer, the Councils tendering portal.

    If you are not already registered on Jaggaer please register on this link wcc.ukp.app.jaggaer.com ↗

    Once you have registered, you will be able to express your interest in attending the event on this link wcc.ukp.app.jaggaer.com/go/8184352301972118A1D0 ↗

    The Market Engagement event will take place virtually on Teams at 11am to 1pm on Wednesday 18th June 2025.

    The meeting invite to the event can be found on Jaggaer once you have registered, and completed the short questionnaire.

  3. Next notice expected
    21 Jul 2025, 23:59 BST
  4. Tender notice published
    7 Aug 2025, 15:25 BST
  5. Clarification questions by
    8 Sept 2025, 17:00 BST
  6. Submission deadline398 days ago
    18 Sept 2025, 12:00 BST
  7. Award decision expected by282 days ago
    12 Jan 2026, 23:59 GMT
  8. Assessment summaries sent248 days ago
    16 Feb 2026
  9. Standstill ends238 days ago
    25 Feb 2026, 23:59 GMT
  10. Contract starts204 days ago
    1 Apr 2026, 00:00 BST
  11. Latest notice published15 days ago
    6 Oct 2026, 14:39 BST

Notice history

11 events · 5 releases on Find a Tender · since 27 Mar 2025
  1. Preliminary market engagement notice published
    27 Mar 2025, 13:19 GMT
    UK2
  2. Preliminary market engagement notice published
    30 May 2025, 16:33 BST
    UK2
  3. Published value updated to £17,952,160
    30 May 2025, 16:33 BST
    was £61,863,705
  4. Tender notice published
    7 Aug 2025, 15:25 BST
    UK4
  5. Status changed to active
    7 Aug 2025, 15:25 BST
  6. Procurement method changed
    7 Aug 2025, 15:25 BST
  7. Deadline published: 18 Sept 2025, 12:00 BST
    7 Aug 2025, 15:25 BST
  8. Contract award notice published
    16 Feb 2026, 13:31 GMT
    UK6
  9. Status changed to complete
    16 Feb 2026, 13:31 GMT
  10. Contract signature expected
    16 Mar 2026, 23:59 GMT
    scheduled
  11. Contract details notice published
    6 Oct 2026, 14:39 BST
    UK7
Routine re-releases (5)
  • 2025-05: 1 release · 30 May 2025
  • 2025-03: 1 release · 27 Mar 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £17,385,2921 award exc. VAT
Bids received 106 from SMEs
Named bidders 10published on the award notice
Contracts signed 1latest 15 Jun 2026
Awarded toValueDateStatus
Chosen Care Group Limited1 May 2026 – 30 Apr 2033 · up to 30 Apr 2036Extensions: The Authority shall be entitled at its absolute discretion to extend the Contract Period by a single period not exceeding three years.£17,385,29216 Feb 2026Awarded

Contracts

  • Contract 1 · Chosen Care Group Limited

    Signed
    15 Jun 2026
    Value
    £17,385,292
    Period
    15 Jun 2026 – 14 Jun 2033 · up to 14 Jun 2036 with extensions
    Status
    active
    Extensions
    The Authority shall be entitled at its absolute discretion to extend the Contract Period by a single period not exceeding three years.

Bid statistics published by the authority

BidsSMEVCSEValid bid range
10final-stage tenders60—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

Westminster City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PJVD-6261-BPPJ 64 Victoria Street, London, London, SW1E 6QPContact email

Bidders & participating suppliers

10 commercial parties on the notice · 1 awarded
  • Care Sante London LimitedBidder / tendererGB-PPON: PNWW-3834-QRPV Unit 7, The Village, Maisies Way,, Alfreton, East Midlands, De55 2DS
  • Care-Away LimitedBidder / tendererGB-PPON: PRVJ-2236-DLMY 1a Claughton Road, London, London, E13 9PN
  • Chosen Care Group LtdAwarded supplierGB-PPON: PQYJ-8586-MYLL Cranbrook House, 61 Cranbrook Road, Ilford, London, IG1 4PGContact email
  • Eleanor Nursing and Social Care LtdBidder / tendererGB-PPON: PRPZ-3127-HLXY 15-17 London Road, Bromley, London, BR1 1DE
  • Hales Group LtdBidder / tendererGB-PPON: PYDT-3863-XXJM 10 Flag Business Exchange Vicarage Farm Road, Peterborough, East of England, PE1 5TX
  • London Care LimtedBidder / tendererGB-PPON: PYBH-6981-DNTY Cardinal House Abbeyfield Court, Abbeyfield Road, Nottingham, East Midlands, NG7 2SZ
  • Servesoul LimitedBidder / tendererGB-PPON: PPYL-4991-MGMM PROCTER HOUSE, AVONDALE SQUARE,, London, London, SE1 5EZ
  • Supreme Company and Sons Ltd (Supreme Homecare)Bidder / tendererGB-PPON: PMGH-8857-XHDZ Unit 2 96 Romford Road,, London, London, E15 4EQ
  • Thames Homecare Service LtdBidder / tendererGB-PPON: PXTQ-7635-HJJT Third floor, CP House, 97-109 Uxbridge Road, London, London, W5 5TL
  • Westminster Homecare LtdBidder / tendererGB-PPON: PBLL-1124-PDZZ LABS Hawley Lock, 1 Water Lane,, London, London, NW1 8NZ

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure