Capital City College Group - Security Services Tender

The contract being tendered is for twenty-four (24) months from the Commencement Date (1st February 2023), plus a maximum of two (2) optional twelve (12) month extensions at the discretion of the College.

The contract is for the provision of security services as set out within the tender specification across the College's properties, including:

• Westminster Kings College - Kings Cross Centre. 211 Grays Inn Road, WC1X 8RA.
• Centre for Applied Science - The Angel & Sixth Form College Centre - The Angel. The Angel, 311-321 Goswell Road, EC1V 7DD.
• Westminster Kings College - Victoria Centre. Vincent Square, SW1P, 2PD.
• Centre for Business, Arts and Technology. 444 Camden Road, N7 0SP.
• Centre for Lifelong Learning Centre. 28 - 42 Blackstock Road, Finsbury Park, N4 2DG.
• Westminster Kings College - Soho Centre. Peter Street, W1F 0HS.
• Westminster Kings College - Alexandra Centre. Ainsworth Way, London NW8 0SR.
• Westminster Kingsway College - Regents Park Centre. Longford St, London, 3HB.
• College of Haringey Enfield and North East London - Tottenham Centre. High Road, Tottenham, N15 4RU.
• College of Haringey Enfield and North East London - Tottenham Green Centre. Town Hall Approach Road, Tottenham Green, N15 4RU.
• College of Haringey Enfield and North East London - Enfield Centre. Hertford Road, Enfield, EN3 5HA.

The aim of the contract is to improve the overall service delivery across the Sites, and wherever possible standardise service delivery where Site specifics allow. The contract will combine two current security contracts and it is also hoped this will derive cost efficiencies, delivering a value for money contract provision, whilst still delivering appropriate and robust management across the College's estate, which meets the service requirements as set out in the tender Specification.

The scope of services includes:

• General requirements; meet and greet of customers, contractors, staff and students;
• Site patrols including site building checks, circulation and general health and safety reporting that can affect users of the College Estate;
• Ensuring contractors attending College Sites are appropriately managed ensuring that they are signed in and met by a relevant member of the College's Estates and Facilities Team on Site;
• Emergency Response (including first aid and incident management);
• Reporting out of hours or within hours faults, incidents and issues associated with any FM service to the College's CAFM Helpdesk;
• Patrols (internal and external) throughout each Site;
• Respond to all Service Requests associated with the Security Service;
• Controlled access (via gates, turnstiles and supporting Duty Manager, Site Manager and Facilities Officer at busy times at main entrances);
• Lost and found property (recording and reporting only;
• Deliveries receipt, recording and advising the College's Estates and Facilities Team on Site for prompt removal and delivery from delivery area for process to point of delivery 'signed for' service;
• Undertaking the service in accordance with data protection requirements and regulation's (including GDPR in line with agreed protocols for sharing College CCTV data etc.);
• Management, storing and issuing of CCTV footage for disciplinary or local Police Enforcement through agreed procedures internal and external;
• Management and monitor the CCTV monitoring systems (CCTV Rooms), as well as management all associated maintenance tasks (planned, schedule and reactive) through the College's relevant maintenance contracts and the Colleges CAFM Helpdesk;
• Proactively review and identify changes to the CCTV monitoring systems to improve usage and enhance the wider Security Service and security of the Sites users and assets;
• Managing Planned Preventative Maintenance (PPM) and reactive maintenance tasks associated with the security systems, intruder alarm systems, and perimeter security such as CCTV, intruder alarms, access control and security barriers, turnstiles and gates;
• Have a full understanding of the operation of Site and building security systems, such as intruder and fire alarms etc;
• Issuing of access cards for staff following approval to issue from College's Estates and Facilities Team;
• Reporting faults, incidents and issues associated with any FM service via the College's CAFM, and identifying any concerns affecting site operation and security or matters that affect the Security Service; and
• Key holding and alarm Response services across all Sites.

The Contractor is to provide as part of its Tender submission a mandatory variant proposal to provide the College with a Head of Security role made up of a 0.5 (half) full time equivalent. The role is to deliver the requirements and outcomes as set out in the procurement documents.