BBC - Business Process Outsourcing

The tender for BPO (Business Process Outsourcing), Payroll and AMS (Application Management Services) services is being published in the year that the BBC celebrates its centenary, and our mission remains vital – to serve all audiences through impartial, high-quality and distinctive output and services which inform, educate and entertain.

This contract will allow the BBC to access specialist outsourced services which aligns to our ambitions of being a simpler and leaner organisation that can focus on its audiences.

The BBC is acting on behalf of the BBC Group including the commercial subsidiaries within BBC Commercial Holdings Limited.

The scope of the services in this tender are largely in line with the BBC’s current outsource contract (that is due to end in June 2024):

Business Process Outsourcing - outsourced activities across Finance, Purchase to Pay, Order to Cash, Contingent Workers, Expenses and Advances, Artist & Contributors and the Payments & Treasury function.

Payroll – providing UK and International payroll services to BBC staff and freelancers, ensuring systems are secure and agile to accommodate legislative changes and to enable payments and deductions in line with BBC policies.

Application Management Services - providing application management services and change delivery services for the BBC application landscape for Finance, Procurement and HR based on SAP (including ECC6, S4 Hana, SRM, Ariba, BW/BPC, Successfactors, Concur), and other BBC systems, including ACON for artist and contributors. The AMS services underpins smooth operational day to day running of the BBC.

The Contract will have an initial term of six (6) years which will begin from the service commencement date. Prior to this will be a maximum one (1) year transition period.

The BBC may extend the contract beyond the initial term, with the maximum extension period being four (4) years in total.

If the BBC utilises all extensions, from Service Commencement to extension period expiry the contract would last a maximum ten (10) years.

The total value of this contract will be dependant of a number of factors including: exercising extensions, transition to the new contract, major projects or system upgrades and changes to the scope of services during the contract life.

The contract value range does not represent committed spend but instead represents the maximum spend that could be made over the contracts total term. The total value range includes anticipated spend from BBC Commercial Holding Limited.