Official UK procurement notice
Award for the Contract for the Provision of Independent Advice and Information Service in Swansea
Authority: City & County of Swansea (Local council)
Re-procurement plannedContract for the Provision of E-Bike Rental Services · tender expected
What is being bought
Published requirement descriptionSwansea Council has awarded a contract to run an Independent Advice and Information Service in Swansea. People need different types of advice and guidance at different times in their lives and should be able to get help in a way that best meets their needs. We are seeking to appoint an organisation to provide free, independent, confidential and impartial quality assured advice for citizens of Swansea.
- The authority expects to re-tender this requirement around 22 Nov 2030, 23:59 GMT.
- No preliminary market engagement: As per section 17(1)(b) of the Procurement Act 2023, The Council has utilised its subject matter experts knowledge to identify the preferred and most relevant approach to the market given the requirements of this particular procurement activity.
CPV: Administration, defence and social security services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£700,000
- Economic & financial standing
Please see procurement documents
- Technical & professional ability
Please see procurement documents
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Technical: 60%
- Price: 40%
Published award criteria (2)
- Technical
- Price
- Economic & financial standing
Please see procurement documents
- Technical & professional ability
Please see procurement documents
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 22 Nov 2030
- First published
- 21 Nov 2025, 10:54 GMT
- Last source update
- 7 May 2026, 16:04 BST
- Award evaluation window
- Submission end – 21 Feb 2026
- Authority reference
CCS/25/180- FTS notice number
2025/S 000-075930- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05e615Find a Tender- Contract terms summary
Please see procurement documents
- Risks
Please see procurement documents
How it was run
Official notice- Submission deadline
- 22 Dec 2025, 12:00 GMT
- Clarification deadline
- 15 Dec 2025, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en, cy
Tender documents can be accessed (for free) via the following link;etenderwales.bravosolution.co.uk/web/login.shtmlPlease ↗ search for the following ITT code and description;
ITT: itt_121445 - Contract for the Provision of Independent Advice and Information Services in Swansea
Tenders can also be submitted via the e-TenderWales portal; etenderwales.bravosolution.co.uk/web/login.shtml ↗
All suppliers must register on a new UK Government Central Digital Database in addition to be being registered on Sell2Wales in order to be considered for this procurement. Suppliers that wish to participate in this Procurement are responsible for ensuring that the Central Digital Platform contains complete, accurate and up-to-date information about their organisation and any Associated Suppliers which are relevant for the purposes of this Procurement. Suppliers must notify the Authority immediately if it is unable to register on the Central Digital Platform and/or provide accurate and up-to-date information via the Central Digital Platform. Further details on the Central Digital Platform and registration are below:
www.sell2wales.gov.wales/helpandresources/cdp… ↗ and Information and guidance for suppliers - GOV.UK
Economic operators interested in submitting a tender can download the tender documents from the eTenderWales portal (etenderwales.bravosolution.co.uk ↗) you will need to register with eTenderWales if you are not already registered. Please see below instructions on how to register.
- Register your company on the eTenderWales portal (this is only required once):
— Navigate to the portal: etenderwales.bravosolution.co.uk ↗
— Click the “Suppliers register here” link.
— Enter your correct business and user details.
— Note the username you chose and click “Save” when complete.
— You will shortly receive an e-mail with your unique password (please keep this secure).
— Agree to the terms and conditions and click “continue”.
- Express an interest in the project:
— Login to the portal with your username/password.
— Click the “ITTs Open to All Suppliers” link (these are the ITTs open to any registered supplier).
— Click on the relevant ITT to access the content.
— Click the “Express Interest” button in the “Actions” box on the left-hand side of the page.
— This will move the ITT into your “My ITTs” page (this is a secure area reserved for your projects only).
— Click on the ITT code. You can now access any attachments by clicking the “Settings and Buyer Attachments” in the “Actions” box.
- Responding to the invitation to tender:
— You can now choose to “Reply” or “Reject” (please give a reason if rejecting).
— You can now use the “Messages” function to communicate with the buyer and seek any clarification.
— Note the deadline for completion, then follow the onscreen instructions to complete the ITT.
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available).
If you require any further assistance use the online help. Alternatively, the BravoSolution helpdesk can be contacted (Monday to Friday, 8:00 to 18:00) on:
— E-mail: [email protected]
— Phone: +44 8003684850
NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at www.sell2wales.gov.wales/search/search_switch… ↗
(WA Ref:148324)
The buyer considers that this contract is suitable for consortia.
(WA Ref:149437)
The buyer considers that this contract is suitable for consortia bidding.
Timeline
21 Nov 2025 → 7 May 2026 · 8 dates- Tender notice published339 days ago21 Nov 2025, 10:54 GMT
- Clarification questions by315 days ago15 Dec 2025, 12:00 GMT
- Submission deadline308 days ago22 Dec 2025, 12:00 GMT
- Award decision expected by247 days ago21 Feb 2026, 23:59 GMT
- Assessment summaries sent230 days ago11 Mar 2026
- Standstill ends217 days ago23 Mar 2026, 23:59 GMT
- Contract starts209 days ago1 Apr 2026, 00:00 BST
- Latest notice published172 days ago7 May 2026, 16:04 BST
Notice history
5 events · 3 releases on Find a Tender · since 21 Nov 2025- Tender notice published21 Nov 2025, 10:54 GMTUK4
- Contract award notice published11 Mar 2026, 16:39 GMTUK6
- Status changed to complete11 Mar 2026, 16:39 GMT
- Contract signature expected1 Apr 2026, 23:59 BSTscheduled
- Contract details notice published7 May 2026, 16:04 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| CITIZENS ADVICE SWANSEA NEATH PORT TALBOT LIMITEDSMEVCSE1 Apr 2026 – 31 Mar 2029 · up to 31 Mar 2031Extensions: up to 24 months · Options: The right to additional purchases while the contract is valid. The right to increase/decrease the service provision based on need. | £1,112,255 | 11 Mar 2026 | Awarded |
Contracts
Award for the Contract for the Provision of Independent Advice and Information Service in Swansea · CITIZENS ADVICE SWANSEA NEATH PORT TALBOT LIMITEDSMEVCSE
- Signed
- 5 May 2026
- Value
- £1,112,255
- Period
- 5 May 2026 – 31 Mar 2029 · up to 31 Mar 2031 with extensions
- Status
- active
- Extensions
- Contract Duration 01/04/2026 - 31/03/2029 with an optional extension of up to 24 months
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders | 0 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Citizens Advice Swansea Neath Port TalbotAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender