Find a TenderAwardedContract details notice
Published 21 Nov 2025, 10:54 GMT

Official UK procurement notice

Award for the Contract for the Provision of Independent Advice and Information Service in Swansea

Official notice

Authority: City & County of Swansea (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitable
Published estimate£700,000≈ £233k / year · £700,000 inc. VAT58.9% above published estimate
Submissions closed 22 Dec 2025awarded 11 Mar 2026
Awarded to CITIZENS ADVICE SWANSEA NEATH PORT TALBOT LIMITED
Contract term 3 yrsends 31 Mar 2029 · up to 31 Mar 2031 with extensions · starts 1 Apr 2026

Re-procurement plannedContract for the Provision of E-Bike Rental Services · tender expected

What is being bought

Published requirement description

Swansea Council has awarded a contract to run an Independent Advice and Information Service in Swansea. People need different types of advice and guidance at different times in their lives and should be able to get help in a way that best meets their needs. We are seeking to appoint an organisation to provide free, independent, confidential and impartial quality assured advice for citizens of Swansea.

  • The authority expects to re-tender this requirement around 22 Nov 2030, 23:59 GMT.
  • No preliminary market engagement: As per section 17(1)(b) of the Procurement Act 2023, The Council has utilised its subject matter experts knowledge to identify the preferred and most relevant approach to the market given the requirements of this particular procurement activity.

CPV: Administration, defence and social security services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEPublished value£700,000
Contract period: 1 Apr 2026 – 31 Mar 2029 (3 yrs) · up to 31 Mar 2031 with extensionsValue: £700,000 exc. VAT · £700,000 inc. VAT
Delivery: UKEligibility: SME eligible
Extensions: Contract Period: 01st April 2026– 31st March 2029 with option to extend until 31st March 2031
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Please see procurement documents

  • Technical & professional ability

    Please see procurement documents

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 40%
Published sub-criteria (2)
  • Technical: 60%
  • Price: 40%
Published award criteria (2)
  • Technical
  • Price
Conditions of participation2
  • Economic & financial standing

    Please see procurement documents

  • Technical & professional ability

    Please see procurement documents

What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 22 Nov 2030
First published
21 Nov 2025, 10:54 GMT
Last source update
7 May 2026, 16:04 BST
Award evaluation window
Submission end – 21 Feb 2026
Authority reference
CCS/25/180
FTS notice number
2025/S 000-075930
Latest notice
Contract details notice (UK7)
Classification (CPV)
Administration, defence and social security services
Delivery area
UKWales (UKL18)
Official registry OCID
ocds-h6vhtk-05e615 Find a Tender
Contract terms summary

Please see procurement documents

Review and risk notes
Risks

Please see procurement documents

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on Sell2Wales
Supplier login requiredElectronic submission allowedLanguage: EN, CY
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
22 Dec 2025, 12:00 GMT
Clarification deadline
15 Dec 2025, 12:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en, cy
Detailed submission instructions & authority contactsFrom official release

Tender documents can be accessed (for free) via the following link;etenderwales.bravosolution.co.uk/web/login.shtmlPlease ↗ search for the following ITT code and description;

ITT: itt_121445 - Contract for the Provision of Independent Advice and Information Services in Swansea

Tenders can also be submitted via the e-TenderWales portal; etenderwales.bravosolution.co.uk/web/login.shtml ↗

All suppliers must register on a new UK Government Central Digital Database in addition to be being registered on Sell2Wales in order to be considered for this procurement. Suppliers that wish to participate in this Procurement are responsible for ensuring that the Central Digital Platform contains complete, accurate and up-to-date information about their organisation and any Associated Suppliers which are relevant for the purposes of this Procurement. Suppliers must notify the Authority immediately if it is unable to register on the Central Digital Platform and/or provide accurate and up-to-date information via the Central Digital Platform. Further details on the Central Digital Platform and registration are below:

www.sell2wales.gov.wales/helpandresources/cdp… ↗ and Information and guidance for suppliers - GOV.UK

Economic operators interested in submitting a tender can download the tender documents from the eTenderWales portal (etenderwales.bravosolution.co.uk ↗) you will need to register with eTenderWales if you are not already registered. Please see below instructions on how to register.

  1. Register your company on the eTenderWales portal (this is only required once):

— Navigate to the portal: etenderwales.bravosolution.co.uk ↗

— Click the “Suppliers register here” link.

— Enter your correct business and user details.

— Note the username you chose and click “Save” when complete.

— You will shortly receive an e-mail with your unique password (please keep this secure).

— Agree to the terms and conditions and click “continue”.

  1. Express an interest in the project:

— Login to the portal with your username/password.

— Click the “ITTs Open to All Suppliers” link (these are the ITTs open to any registered supplier).

— Click on the relevant ITT to access the content.

— Click the “Express Interest” button in the “Actions” box on the left-hand side of the page.

— This will move the ITT into your “My ITTs” page (this is a secure area reserved for your projects only).

— Click on the ITT code. You can now access any attachments by clicking the “Settings and Buyer Attachments” in the “Actions” box.

  1. Responding to the invitation to tender:

— You can now choose to “Reply” or “Reject” (please give a reason if rejecting).

— You can now use the “Messages” function to communicate with the buyer and seek any clarification.

— Note the deadline for completion, then follow the onscreen instructions to complete the ITT.

— There may be a mixture of online and offline actions for you to perform (there is detailed online help available).

If you require any further assistance use the online help. Alternatively, the BravoSolution helpdesk can be contacted (Monday to Friday, 8:00 to 18:00) on:

— E-mail: [email protected]

— Phone: +44 8003684850

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at www.sell2wales.gov.wales/search/search_switch… ↗

(WA Ref:148324)

The buyer considers that this contract is suitable for consortia.

(WA Ref:149437)

The buyer considers that this contract is suitable for consortia bidding.

Timeline

21 Nov 2025 → 7 May 2026 · 8 dates
  1. Tender notice published339 days ago
    21 Nov 2025, 10:54 GMT
  2. Clarification questions by315 days ago
    15 Dec 2025, 12:00 GMT
  3. Submission deadline308 days ago
    22 Dec 2025, 12:00 GMT
  4. Award decision expected by247 days ago
    21 Feb 2026, 23:59 GMT
  5. Assessment summaries sent230 days ago
    11 Mar 2026
  6. Standstill ends217 days ago
    23 Mar 2026, 23:59 GMT
  7. Contract starts209 days ago
    1 Apr 2026, 00:00 BST
  8. Latest notice published172 days ago
    7 May 2026, 16:04 BST

Notice history

5 events · 3 releases on Find a Tender · since 21 Nov 2025
  1. Tender notice published
    21 Nov 2025, 10:54 GMT
    UK4
  2. Contract award notice published
    11 Mar 2026, 16:39 GMT
    UK6
  3. Status changed to complete
    11 Mar 2026, 16:39 GMT
  4. Contract signature expected
    1 Apr 2026, 23:59 BST
    scheduled
  5. Contract details notice published
    7 May 2026, 16:04 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £1,112,2551 award exc. VAT
Bids received 1
Contracts signed 1latest 5 May 2026
Awarded toValueDateStatus
CITIZENS ADVICE SWANSEA NEATH PORT TALBOT LIMITEDSMEVCSE1 Apr 2026 – 31 Mar 2029 · up to 31 Mar 2031Extensions: up to 24 months · Options: The right to additional purchases while the contract is valid. The right to increase/decrease the service provision based on need.£1,112,25511 Mar 2026Awarded

Contracts

  • Award for the Contract for the Provision of Independent Advice and Information Service in Swansea · CITIZENS ADVICE SWANSEA NEATH PORT TALBOT LIMITEDSMEVCSE

    Signed
    5 May 2026
    Value
    £1,112,255
    Period
    5 May 2026 – 31 Mar 2029 · up to 31 Mar 2031 with extensions
    Status
    active
    Extensions
    Contract Duration 01/04/2026 - 31/03/2029 with an optional extension of up to 24 months

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1final-stage tenders00—

Contracting authority & participating public bodies

City & County of Swansea

Contracting authorityPublic authority - sub-central governmentWelsh devolved regulations apply GB-PPON: PYYD-8699-BJGD Civic Centre, Swansea, Wales, SA1 3SNContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender