Official UK procurement notice
Audience Interactive Social Media Toolkit
Authority: BBC (British Broadcasting Corporation) (Public body)
What is being bought
Published requirement descriptionThe BBC currently relies on IMI Social to capture, route, and curate audience contributions from SMS, social media, and WhatsApp, integrating them into BBC production workflows. This enables various on-air applications, such as reading SMS messages on the radio, playing WhatsApp voice notes, and rendering audience data for on-screen graphics. The platform processes millions of messages each month across radio, podcasts, news, and TV.
Audience contributions via social media and SMS are a vital editorial component of live radio and TV programmes, often shaping content in real-time. Approximately 4,000 BBC users rely on the system to receive, moderate, and publish around four million messages per month.
To ensure continuity, the BBC is procuring a new web-based Social Audience Engagement Solution. A well-structured system will provide key benefits including compliance, auditability, and adherence to governance models. Without it, there is a risk of operational gaps and non-compliance, potentially disrupting editorial workflows and impacting regulatory assurance.
- How the procedure runs: Single stage process, with: 1. Initial submission of tender 2. Clarifications 3. Presentations 4. Best and final offer
CPV: Communication and multimedia software package · Communication software package · Industry specific software development services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£2,600,000
- Economic & financial standing
For full details of Conditions of Participation, please refer to the tender documentation.
- Technical & professional ability
For full Minimum Standards and/or conditions of participation, please refer to the tender documentation.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality
- Cost
- Economic & financial standing
For full details of Conditions of Participation, please refer to the tender documentation.
- Technical & professional ability
For full Minimum Standards and/or conditions of participation, please refer to the tender documentation.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 2 Oct 2025, 14:31 BST
- Last source update
- 2 Jun 2026, 13:54 BST
- Award evaluation window
- Submission end – 26 Jan 2026
- Authority reference
PROC/2025/48- FTS notice number
2025/S 000-061771- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05a6f1Find a Tender
- How it runs
Single stage process, with:
- Initial submission of tender
- Clarifications
- Presentations
- Best and final offer
How it was run
Official notice- Submission deadline
- 31 Oct 2025, 14:00 GMT
- Clarification deadline
- 15 Oct 2025, 14:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
In order to take part in this tender, please take the following steps:
1 - Register your company on the Jaggaer eSourcing portal (this is only required once):
1.1 Go to bbc.bravosolution.co.uk ↗
1.2 - Click the link on the login page to register.
1.3 Accept the terms and conditions and click 'Continue'.
1.4 - Enter your correct business and user details.
1.5 - Note the username you chose and click 'Save' when complete.
1.6 - You will shortly receive an email with your temporary password.
2 - Express an interest in the tender:
2.1 - Login to the portal with the username/password.
2.2 - Click the 'PQQs Open to all Suppliers' link.
2.3 - Click on the relevant PQQ to access the content.
2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ into your 'My PQQs page. (This is a secure area reserved for your projects only).
2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ Details' box.
- Responding to the tender:
3.1 - Click 'My Response' under PQQ Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining).
3.2 - All RFI documentation can be found within the eTendering portal.
3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ.
3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer eSourcing help desk.
- * All questions relating to this tender should be submitted via the BBC's eSourcing portal at bbc.bravosolution.co.uk ↗ * *
Timeline
2 Oct 2025 → 2 Jun 2026 · 8 dates- Tender notice published385 days ago2 Oct 2025, 14:31 BST
- Clarification questions by372 days ago15 Oct 2025, 14:00 BST
- Submission deadline356 days ago31 Oct 2025, 14:00 GMT
- Award decision expected by268 days ago26 Jan 2026, 23:59 GMT
- Assessment summaries sent266 days ago29 Jan 2026
- Standstill ends254 days ago9 Feb 2026, 23:59 GMT
- Contract starts248 days ago16 Feb 2026
- Latest notice published142 days ago2 Jun 2026, 13:54 BST
Notice history
5 events · 3 releases on Find a Tender · since 2 Oct 2025- Tender notice published2 Oct 2025, 14:31 BSTUK4
- Contract award notice published29 Jan 2026, 16:46 GMTUK6
- Status changed to complete29 Jan 2026, 16:46 GMT
- Contract signature expected11 Feb 2026, 23:59 GMTscheduled
- Contract details notice published2 Jun 2026, 13:54 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Bionics Corporation Ltd (Trading as Broadcast Bioncs)16 Feb 2026 – 15 Feb 2029 · up to 15 Feb 2031Extensions: Initial contract is for three (3) years with an option to extend for a further two (2) years. | £2,600,000 | 29 Jan 2026 | Awarded |
Contracts
Contract 1 · Bionics Corporation Ltd (Trading as Broadcast Bioncs)
- Signed
- 11 Feb 2026
- Value
- £2,600,000
- Period
- 16 Feb 2026 – 15 Feb 2029 · up to 15 Feb 2031 with extensions
- Status
- active
- Extensions
- Initial contract is for three (3) years with an option to extend for a further two (2) years.
No agreed KPIs: Performance could not appropriately be assessed using KPIs.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders | 3 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Bionics Corporation Ltd (Trading as Broadcast Bioncs)Awarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender