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OpenFind a Tender · UK4

Ambient Voice Technology (“AVT”) Solutions

Buyer: Digital Health & Care Wales →

Participate on etenderwales.ukp.app.jaggaer.com ↗External submission platform

BuyerDigital Health & Care Wales
StatusOpen
Deadline16 Sept 2026
Value£10,000,000
Published21 Aug 2026

What is being bought

Digital Health and Care Wales (DHCW), on behalf of NHS Wales organisations and General Medical Services (GMS) providers, is seeking to establish an Open Framework Agreement for Ambient Voice Technology (AVT) solutions. The Agreement will support the adoption of innovative technologies that can improve clinical documentation processes and enable more efficient delivery of patient care. AVT unobtrusively record patient and caregiver conversations and convert dialogue into structured outputs with minimal user intervention. These technologies are designed to support clinical documentation and workflows, enabling clinicians to focus on patient interaction while maintaining accurate and timely records. AVT solutions may include: • Ambient voice capture • Real-time speech-to-text transcription • Generative AI summarisation • Suggested structured clinical coding • Intelligent summarisation • Automated template population • Review and approval workflows • Integration with GP Systems (currently EMIS Web) • Insights and reporting Within NHS Wales, AVT is positioned as a capability to support General Practice efficiencies and enhance patient care through improved documentation workflows. For full details of this requirement, please refer to the tender documents published in eTenderWales, Jaggaer (formerly Bravo Solution) ITT 126244 https://etenderwales.ukp.app.jaggaer.com/web/login.shtml

Delivery location

UKL, GB

Categories

Software package and information systems 48000000

Lot details

Lot 1

No lot description published.

Statusactive
Value£10,000,000
Contract periodFrom 7 Dec 2026 to 6 Dec 2029
SME suitabilitySuitable for SMEs

Award criteria
Quality — Level 2 criteria and weightings as follows: AI Performance, Safety & Data - 20% Clinical Functionality & Safety - 20% Implementation, Support & Operations - 20% Regulatory Compliance & Governance - 20% Technical Architecture & Integration - 20% (30%)
Social Value — Level 2 criteria and weightings as follows: Culture - 25% Economic - 25% Environment - 25% Social - 25% (10%)
Price (60%)

What is included

ItemCategoryQuantity
1Software package and information systemsNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 483,4801 median · 6.1 average (1,158 of 3,480 with a bid count)1.5 average (1,325 of 3,480 with named award suppliers)Not published
Same buyer3Not publishedNot publishedNot published
Delivery region: UKL872 median · 9.3 average (26 of 87 with a bid count)2.9 average (30 of 87 with named award suppliers)Not published
Similar published value (0.5×–2×)155Not publishedNot publishedNot published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementYes
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyallowed
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0589cf
Latest release ID080069-2026
Latest release timestampFri Aug 21 2026 15:12:36 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/080069-2026
Tender statusactive
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categorygoods
Above thresholdYes
Legal basis2023/54
Tender period: startNot published
Tender period: end2026-09-16T12:00:00+01:00
Expression of interest deadlineNot published
Enquiry deadline2026-09-04T23:59:00+01:00
Award period: startNot published
Award period: end2026-11-30T23:59:59+00:00
Submission method detailshttps://etenderwales.ukp.app.jaggaer.com/web/login.shtml
Submission languagesen, cy
Electronic catalogue policyNot published
Total tender value£10,000,000
Tender lots in source1
Tender items in source1
Tender documents in source4
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
21 Aug 2026tender080069-2026
18 Aug 2025planning049511-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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    "techniques": {
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    "description": "Digital Health and Care Wales (DHCW), on behalf of NHS Wales organisations and General Medical Services (GMS) providers, is seeking to establish an Open Framework Agreement for Ambient Voice Technology (AVT) solutions. The Agreement will support the adoption of innovative technologies that can improve clinical documentation processes and enable more efficient delivery of patient care. \nAVT unobtrusively record patient and caregiver conversations and convert dialogue into structured outputs with minimal user intervention. These technologies are designed to support clinical documentation and workflows, enabling clinicians to focus on patient interaction while maintaining accurate and timely records.\nAVT solutions may include:\n•\tAmbient voice capture\n•\tReal-time speech-to-text transcription\n•\tGenerative AI summarisation\n•\tSuggested structured clinical coding\n•\tIntelligent summarisation\n•\tAutomated template population\n•\tReview and approval workflows\n•\tIntegration with GP Systems (currently EMIS Web)\n•\tInsights and reporting\nWithin NHS Wales, AVT is positioned as a capability to support General Practice efficiencies and enhance patient care through improved documentation workflows.\nFor full details of this requirement, please refer to the tender documents published in\neTenderWales, Jaggaer (formerly Bravo Solution) ITT 126244\nhttps://etenderwales.ukp.app.jaggaer.com/web/login.shtml",
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Complete JSON history (2 releases)
21 Aug 2026 · 080069-2026 · tender
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        "countryName": "United Kingdom",
        "streetAddress": "Ty Glan-yr-Afon"
      },
      "details": {
        "url": "https://dhcw.nhs.wales/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PHXM-8593-WBPZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Jemma Edwards",
        "email": "jemma.edwards4@wales.nhs.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
18 Aug 2025 · 049511-2025 · planning
{
  "id": "049511-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-08-18T14:09:46+01:00",
  "ocid": "ocds-h6vhtk-0589cf",
  "buyer": {
    "id": "GB-PPON-PHXM-8593-WBPZ",
    "name": "Digital Health & Care Wales"
  },
  "tender": {
    "id": "pqq_33741",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "contractPeriod": {
          "endDate": "2036-08-01T23:59:59+01:00",
          "startDate": "2026-08-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "DHCW Market Engagement RFI - Ambient Scribe Primary Care Solutions",
    "value": {
      "amount": 1,
      "currency": "GBP",
      "amountGross": 1
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Background\nThe General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are undertaking a market discovery exercise to gain an understanding of available Ambient Voice Technology (AVT) offerings, that will at a minimum meet the needs of a General Practice (GP).\nObjectives\nThe objective is to engage the market to gather market intelligence, which will subsequently inform an approach to empower GP practices to use ambient scribe tools to drive General Practice efficiencies and enhance patient care.\nMarket Engagement Process\nWe are undertaking an informal information gathering exercise regarding what solutions are available in the market. Suppliers are required to complete the an RFI questionnaire which can be accessed via the eTenderWales portal, weblink: https://etenderwales.bravosolution.co.uk/home.html . \nCompleted responses must also be submitted via the eTenderWales portal no later than 12:00 on 12th September 2025.\nIt should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process.\nFollowing the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response.\nAll dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.",
    "communication": {
      "futureNoticeDate": "2026-02-01T23:59:59+00:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-PPON-PHXM-8593-WBPZ",
      "name": "Digital Health & Care Wales",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL22",
        "country": "GB",
        "locality": "Cardiff",
        "postalCode": "CF11 9AD",
        "countryName": "United Kingdom",
        "streetAddress": "Ty Glan-yr-Afon"
      },
      "details": {
        "url": "https://etenderwales.bravosolution.co.uk/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PHXM-8593-WBPZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Jemma Edwards",
        "email": "jemma.edwards4@wales.nhs.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "049511-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/049511-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-08-18T14:09:46+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-09-12T23:59:59+01:00",
        "description": "As previously detailed the engagement process involves the completion an RFI questionnaire. The RFI questionnaire can be obtained via eTenderWales, weblink https://etenderwales.bravosolution.co.uk/\nThe project ID in eTenderWales is pqq_33741"
      }
    ]
  },
  "initiationType": "tender"
}