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Alarm Receiving Centre Call Handling System

goods
Competitive flexible procedure
Alarm-monitoring services
Industry specific software package
Maintenance of information technology software
+1 more
East of England (UKH23)
Open submission portal
Official notice
Published value
£2,000,000
Submission deadline 2 Oct 2026, 17:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: North Hertfordshire District Council: "Alarm Receiving Centre Call Handling System". Published status: active. Published value: £2,000,000. 1 published lot. Recorded submission deadline: 2 Oct 2026, 17:00 BST. Published submission portal: in-tendhost.co.uk.
Contracting AuthorityNorth Hertfordshire District CouncilScope & CategoriesGOODS (1 lot)Submission Window
25d 20h left
2 Oct 2026, 17:00 BST
Submission Gateway
In-tend Electronic Procurement
in-tendhost.co.uk
Legal Basis & Regime2023/54 · Competitive flexible procedure · Above thresholdEstimated Value (exc. VAT)£2,000,000
Bidder Intelligence · Authority Profile: North Hertfordshire District Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for North Hertfordshire District Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationHigh Concentration
THE OYSTER PARTNERSHIP LIMITEDTop vendor: 100% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 16 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
THE OYSTER PARTNERSHIP LIMITED1 win£150,000
Procedure terms
Contracting AuthorityNorth Hertfordshire District Council
Procedure methodCompetitive flexible procedure
Procurement categorygoods
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdYes
Legal basisUKPGA · 2023/54
Tender period startsNot published
Clarification deadline28 Aug 2026, 17:00 BST
Electronic submissionallowed
Submission languagesen
Published10 Aug 2026, 15:27 BST
Last source update10 Aug 2026, 15:27 BST
Recurring procurementYes
ClassificationAlarm-monitoring services, Industry specific software package, Maintenance of information technology software, Systems support services
Delivery area
East of England (UKH23)
OCIDocds-h6vhtk-06e062
How to participate
Open submission portal
Submission methodNot published
Electronic submissionallowed
Clarification deadline28 Aug 2026, 17:00 BST
Submission languagesen
Expression of interest deadline2 Oct 2026, 17:00 BST
E-Sourcing Portal
In-tend Electronic Procurement
Open portal
Submission instructions
North Hertfordshire District Council uses an E-Tendering system (In-Tend). Responses to the questionnaire must be returned through the Supply Hertfordshire Portal. To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home You must be registered on this website to respond. If you are already registered’ you will not need to register again, simply use your existing username and password. Please note that there is a password reminder link on the homepage. Please ensure that you follow any instruction provided to you here. If you experience any technical difficulties please contact the Intend Helpdesk on 0845 557 8079 or by email support@in-tend.co.uk.
What is being bought
This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement. The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at:
 Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com
What changed
From the official release history
  1. Published value updated to £2,000,000
    10 Aug 2026, 15:27 BST
  2. Status changed to active
    10 Aug 2026, 15:27 BST
  3. Official notice release published
    10 Aug 2026, 15:27 BST
  4. Buyer information updated
    10 Aug 2026, 15:27 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Renewal
    Published valueAED 2,000,000
    The source published no individual title or description for this lot.
    Contract period15 Mar 2027, 00:00 GMT — 14 Mar 2032, 23:59 GMT
    EligibilityNot published
    Options / renewalFollowing initial term there is potential to extend by a further 2 years then 3 years. Maximum contract term being 10 years.
Timeline
  1. Procedure published
    10 Aug 2026, 15:27 BST
  2. Submission deadline
    2 Oct 2026, 17:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

North Hertfordshire District Council

Contracting authority GB-PPON-PDWC-9574-WBPY
View buyer profile
Documents (3)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published