Official UK procurement notice
Alarm Receiving Centre Call Handling System
Authority: North Hertfordshire District Council (Local council)
What is being bought
Published requirement descriptionThis is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service.
North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement.
The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies.
NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home
- You must be registered on the portal to submit a response.
- If already registered, use your existing username and password.
- A password reminder link is available on the homepage if required.
For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or [email protected]
- The authority expects to re-tender this requirement around 1 Jun 2035, 23:59 BST.
- How the procedure runs: This is a 2 stage procurement with a PSQ shortlisting stage, followed by an ITT stage for shortlisted suppliers.
CPV: Alarm-monitoring services · Industry specific software package · Maintenance of information technology software · Systems support services
The lotProcurement structure
single lot · value publishedLot #1CancelledRenewalPublished value£2,000,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (5)
- Technical and Quality: 39%
- Demonstration: 10%
- Real Living Wage: 1%
- Price: 40%
- Social Value: 10%
Published award criteria (5)
- Price: Cost of service
- Technical and Quality: Quality assessment of the tender response.
- Social Value: Assessment of social value proposals.
- Demonstration: Assessment of Demonstration.
- Real Living Wage: Assessment of real living wage response
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Goods
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 1 Jun 2035
- First published
- 10 Aug 2026, 15:27 BST
- Last source update
- 23 Oct 2026, 09:28 BST
- Award evaluation window
- Submission end – 23 Feb 2027
- Authority reference
NHDC01127329- FTS notice number
2026/S 000-075832- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06e062Find a Tender
- How it runs
This is a 2 stage procurement with a PSQ shortlisting stage, followed by an ITT stage for shortlisted suppliers.
How it was run
Official notice- Requests to participate (first stage)
- 2 Oct 2026, 17:00 BST
- Submission deadline
- 2 Oct 2026, 17:00 BST
- Clarification deadline
- 28 Aug 2026, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
North Hertfordshire District Council uses an E-Tendering system (In-Tend). Responses to the questionnaire must be returned through the Supply Hertfordshire Portal. To access this opportunity please visit in-tendhost.co.uk/supplyhertfordshire/… ↗
You must be registered on this website to respond. If you are already registered’ you will not need to register again, simply use your existing username and password. Please note that there is a password reminder link on the homepage.
Please ensure that you follow any instruction provided to you here. If you experience any technical difficulties please contact the Intend Helpdesk on 0845 557 8079 or by email [email protected].
Timeline
10 Aug 2026 → 15 Mar 2027 · 6 dates- Tender notice published76 days ago10 Aug 2026, 15:27 BST
- Clarification questions by58 days ago28 Aug 2026, 17:00 BST
- Submission deadline23 days ago2 Oct 2026, 17:00 BST
- Latest notice published2 days ago23 Oct 2026, 09:28 BST
- Today25 Oct 2026
- Award decision expected byin 122 days23 Feb 2027, 23:59 GMT
- Contract startsin 141 days15 Mar 2027
Notice history
3 events · 2 releases on Find a Tender · since 10 Aug 2026- Tender notice published10 Aug 2026, 15:27 BSTUK4
- Procurement termination notice published23 Oct 2026, 09:28 BSTUK12
- Status changed to cancelled23 Oct 2026, 09:28 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 21 Oct 2026 | CancelledNorth Hertfordshire District Council has decided to discontinue this procurement following the Procurement Specific Questionnaire (PSQ) stage. The number of suppliers assessed as satisfying the conditions of participation was insufficient to provide the level of competition the Council considers necessary for this procurement and adequate assurance of value for money. The procurement will not proceed to the tender stage, and no contract will be awarded or entered into under this procurement. |
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsAccess: North Hertfordshire District Council uses an E-Tendering system (In-Tend). Responses to the questionnaire must be returned through the Supply Hertfordshire Portal. To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home You must be registered on this website to respond. If you are already registered’ you will not need to register again, simply use your existing username and password. Please note that there is a password reminder link on the homepage. Please ensure that you follow any instruction provided to you here. If you experience any technical difficulties please contact the Intend Helpdesk on 0845 557 8079 or by email [email protected].
Notices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender