Agile Product Delivery Partner (Discovery, Development, Deployment) Framework Agreement

Digital Health and Care Wales (DHCW), a Special Health Authority which creates digital solutions needed to improve health and care in Wales, About Digital Health and Care Wales – Digital Health and Care Wales (dhcw.nhs.wales ↗) is seeking to establish a sole supplier Framework Agreement for an Agile Product Delivery Partner (Discovery, Development, Deployment) to enable specialist resources to be called off as and when required to support DHCW and the Digital Services for Patients and the Public (“DSPP”) programme in delivering the NHS Wales App. The DSPP Programme has been established to deliver the following vision:

i. Using transformational digital services to increase people’s involvement in the management of their health and wellbeing to engender more positive health and social care outcomes for the people of Wales.

ii. Opening up channels to capture and share information relating to people’s health and wellbeing:

• Greater visibility of and access to the information that the NHS holds at an individual level.
• Ability for the patient to collect and share information with carers, medical professionals and others of their choosing.
• Create a technical and cultural environment that can extend beyond traditional NHS boundaries and into social care and the third sector.

iii. Providing Information sharing under clear models for consent, data provenance, and audit including controlled proxy access and accountability for actions based on available information at a given point in time.

iv. This vision for information sharing includes:

• Transactional information such as appointment bookings.
• Communications including correspondence, messages and video calling and conferencing.
• Personalised health and wellbeing information presented in a context that is understandable, allowing a user to navigate between multiple sources of supporting information and service information with relative ease.

The scope of the Framework Agreement is for the provision of services via a “call off mechanism” to support DHCW in delivering the NHS Wales App across four key areas:

1. Discovery
2. Development
3. Operations
4. Support & Service Management

A commercial/contractual partnership agreement is envisaged between the Parties to efficiently and effectively deliver the evolving requirements to meet the organisation’s and programmes Corporate Strategy so an agile and robust approach is essential. The successful supplier will be required to provide access to suitably skilled and experienced resources that are flexible, highly skilled, and able to provide a proactive approach to underpin the service delivery of the Agreement. The successful supplier will need to demonstrate a track record of delivering comparable successful UK public sector Apps, preferably within healthcare. In addition, an excellent working knowledge of the Welsh Public Sector and NHS Wales is desirable, as is experience in Healthcare.