A Framework Agreement for the Supply and Maintenance of Telecare Equipment

This lot focuses on providing assistive technology solutions for Herts Careline’s ‘community alarm and pendant’ and ‘hospital discharge’ services to enable service users to leave hospital earlier and to live independently at home. This equipment must be easy to use so users are confident with it in the event of an emergency, when they need to raise an alarm to get help.

a. Estimated Service Users per Annum: 1,400

b. This solution is for Herts Careline’s ‘community alarm and pendant’ and ‘hospital discharge’ service.

i. The solution must have a simple installation set-up to facilitate self-installation by service users or their contacts after having received the equipment upon discharge from hospital or via the post.

ii. On/off switch must be easily accessible for users with limited dexterity and poor eyesight.

c. Desired feature: button on the main device to prompt linked pendants to sound a chirp to help users find lost equipment.

This lot is designed for Herts Careline’s ‘away’ service, which supports mobile users with an emergency alarm while they are away from home such as visiting their local shops, walking in the countryside or travelling on public transport. The equipment must be discrete, light weight and easy to access during an emergency.

a. Estimated Service Users per Annum: 150

b. This solution is for Herts Careline’s ‘away’ service which allows users to raise an emergency alarm away from their home.

i. This solution must support service users by providing voice connectivity and locational data to the ARC over a secure connection with the service user.

ii. This solution must have falls detection to automatically trigger an alarm in the event of detecting a fall. Additionally, the service user must be able to raise an alert to the ARC when a button is pressed. The resultant alert must open a speech channel and issue the ARC with the location of the device.

iii. This solution must be powered suitably to support users being away from home for long durations of time, its battery must be easily rechargeable, and each charge must have a battery life of at least 14 days.

iv. This solution must be light weight, non-cumbersome and easy to wear.

c. Desired feature: optional Geo Fence feature that can be activated if required.

d. Desired feature: device senses if it is being worn/carried and it is identifiable when it is or is not in active use.

e. Desired feature: function to remotely prompt the device to sound a chirp to help users find lost equipment.

f. Desired feature: battery percentage is available for the service user.

This lot addresses the complex needs of Herts Careline’s ‘home’ service users. The solutions must be robust and tamper resistant, so equipment is not easily disabled or broken. Sensors must be customisable, facilitating bespoke configurations based on individual assessment so equipment can be fine tuned to support users to live independently. Both environmental and personal sensors must be compatible with this solution, so a holistic solution can be deployed for users with a wide range of fluctuating needs.

a. Estimated Service Users per Annum: 1,200

b. This solution is for Hert’s Careline ‘home’ service for users with complex needs, requiring additional telecare to support the user’s independence at home.

i. This solution must have tamper-resistant features to prevent unauthorised access or tampering.

ii. This solution must be adjustable and customisable to accommodate individual user preferences and specific needs including those with cognitive impairment and learning disability.

iii. This solution must pair peripheral devices quickly and reliably to enable an efficient installation process.

c. Desired feature: button on the main device to prompt linked pendants to sound a chirp to help users find lost equipment.