← Back to search results

ClosedFind a Tender · tender

564 - Customer Relationship Management System (CRM)

Buyer: Aston University →

Participate on procontract.due-north.com ↗External submission platform

BuyerAston University
StatusClosed
Deadline29 Jan 2021
ValueValue not published
Published15 Jan 2021

What is being bought

Aston University are seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a Customer Relationship Management (CRM) System using Microsoft Dynamics. The CRM project will entail the University deploying a single, enterprise-wide, cloud-based CRM system for managing interactions and relationships with key beneficiaries and stakeholders. Therefore, the University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University’s Project Management Office and Digital Services Team to lead the transformation, challenge business processes and implement the technology platform.

Delivery location

UKG31

Categories

Contact management software development services 72212333Customer Relation Management software development services 72212445System management software development services 72212781Configuration management software development services 72212982Development software development services 72212983Custom software development services 72230000Software-related services 72260000

Lot details

Lot 1

The supplier must: • Be a recognised Microsoft Dynamics 365 Gold Partner. • Have demonstrable enterprise wide XRM system implementation experience. • Have demonstrable HE sector experience. • Have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope). • Have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems • Have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource. • Have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.

Statusactive

What is included

ItemCategoryQuantity
1Custom software development services, Contact management software development services, Customer Relation Management software development services, System management software development services, Configuration management software development services, Development software development servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Contact management software development services (72212333); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,162 of 10,539 with a bid count)2 average (5,054 of 10,539 with named award suppliers)Not published
Same buyer35 median · 5 average (1 of 3 with a bid count)1 average (1 of 3 with named award suppliers)Not published
Delivery region: UKG31622 median · 3.5 average (17 of 62 with a bid count)1.1 average (19 of 62 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNo
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-028ab4
Latest release ID000862-2021
Latest release timestampFri Jan 15 2021 12:59:41 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusactive
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: end2021-01-29T13:30:00Z
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: start2021-01-29T13:30:00Z
Award period: endNot published
Submission method detailshttps://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545
Submission languagesen
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
15 Jan 2021tender000862-2021

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "000862-2021",
  "tag": [
    "tender"
  ],
  "date": "2021-01-15T12:59:41Z",
  "ocid": "ocds-h6vhtk-028ab4",
  "buyer": {
    "id": "GB-FTS-1838",
    "name": "Aston University"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:600240-2020:TEXT:EN:HTML"
    }
  ],
  "tender": {
    "id": "DN513738",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "As determined by either the tender process or by the University,we reserve the right to extend the contract as deemed necessary."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "The supplier must:\n• Be a recognised Microsoft Dynamics 365 Gold Partner.\n• Have demonstrable enterprise wide XRM system implementation experience.\n• Have demonstrable HE sector experience.\n• Have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope).\n• Have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems\n• Have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource.\n• Have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.",
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Aston University, Aston Triangle, Birmingham, B4 7ET."
        },
        "deliveryAddresses": [
          {
            "region": "UKG31"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72230000",
            "scheme": "CPV",
            "description": "Custom software development services"
          },
          {
            "id": "72212333",
            "scheme": "CPV",
            "description": "Contact management software development services"
          },
          {
            "id": "72212445",
            "scheme": "CPV",
            "description": "Customer Relation Management software development services"
          },
          {
            "id": "72212781",
            "scheme": "CPV",
            "description": "System management software development services"
          },
          {
            "id": "72212982",
            "scheme": "CPV",
            "description": "Configuration management software development services"
          },
          {
            "id": "72212983",
            "scheme": "CPV",
            "description": "Development software development services"
          }
        ]
      }
    ],
    "title": "564 - Customer Relationship Management System (CRM)",
    "status": "active",
    "bidOpening": {
      "date": "2021-01-29T13:30:00Z",
      "description": "Tenders will be opened by a member of the Procurement Team."
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2021-01-29T13:30:00Z"
    },
    "description": "Aston University are seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a Customer Relationship Management (CRM) System using Microsoft Dynamics.\nThe CRM project will entail the University deploying a single, enterprise-wide, cloud-based CRM system for managing interactions and relationships with key beneficiaries and stakeholders. Therefore, the University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University’s Project Management Office and Digital Services Team to lead the transformation, challenge business processes and implement the technology platform.",
    "tenderPeriod": {
      "endDate": "2021-01-29T13:30:00Z"
    },
    "hasRecurrence": false,
    "reviewDetails": "Please contact the University via the ProContract e-tendering portal in the first instance.\nThis authority will incorporate a minimum of 10 calendar days standstill period. Information on the award of the contract will be communicated to tenderers.",
    "classification": {
      "id": "72260000",
      "scheme": "CPV",
      "description": "Software-related services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 90
      }
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-1838",
      "name": "Aston University",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "locality": "Birmingham",
        "postalCode": "B4 7ET",
        "countryName": "United Kingdom",
        "streetAddress": "Aston Triangle"
      },
      "details": {
        "url": "http://www.aston.ac.uk",
        "buyerProfile": "http://www.aston.ac.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "09",
            "scheme": "COFOG",
            "description": "Education"
          }
        ]
      },
      "identifier": {
        "legalName": "Aston University"
      },
      "contactPoint": {
        "url": "https://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545",
        "name": "Mrs Shirley O'Reilly",
        "email": "s.a.oreilly@aston.ac.uk",
        "telephone": "+44 1212044395"
      }
    },
    {
      "id": "GB-FTS-1839",
      "name": "Aston University",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Birmingham",
        "postalCode": "B4 7ET",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Aston University"
      },
      "contactPoint": {
        "email": "purchasing@aston.ac.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
15 Jan 2021 · 000862-2021 · tender
{
  "id": "000862-2021",
  "tag": [
    "tender"
  ],
  "date": "2021-01-15T12:59:41Z",
  "ocid": "ocds-h6vhtk-028ab4",
  "buyer": {
    "id": "GB-FTS-1838",
    "name": "Aston University"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:600240-2020:TEXT:EN:HTML"
    }
  ],
  "tender": {
    "id": "DN513738",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "As determined by either the tender process or by the University,we reserve the right to extend the contract as deemed necessary."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "The supplier must:\n• Be a recognised Microsoft Dynamics 365 Gold Partner.\n• Have demonstrable enterprise wide XRM system implementation experience.\n• Have demonstrable HE sector experience.\n• Have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope).\n• Have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems\n• Have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource.\n• Have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.",
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Aston University, Aston Triangle, Birmingham, B4 7ET."
        },
        "deliveryAddresses": [
          {
            "region": "UKG31"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72230000",
            "scheme": "CPV",
            "description": "Custom software development services"
          },
          {
            "id": "72212333",
            "scheme": "CPV",
            "description": "Contact management software development services"
          },
          {
            "id": "72212445",
            "scheme": "CPV",
            "description": "Customer Relation Management software development services"
          },
          {
            "id": "72212781",
            "scheme": "CPV",
            "description": "System management software development services"
          },
          {
            "id": "72212982",
            "scheme": "CPV",
            "description": "Configuration management software development services"
          },
          {
            "id": "72212983",
            "scheme": "CPV",
            "description": "Development software development services"
          }
        ]
      }
    ],
    "title": "564 - Customer Relationship Management System (CRM)",
    "status": "active",
    "bidOpening": {
      "date": "2021-01-29T13:30:00Z",
      "description": "Tenders will be opened by a member of the Procurement Team."
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2021-01-29T13:30:00Z"
    },
    "description": "Aston University are seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a Customer Relationship Management (CRM) System using Microsoft Dynamics.\nThe CRM project will entail the University deploying a single, enterprise-wide, cloud-based CRM system for managing interactions and relationships with key beneficiaries and stakeholders. Therefore, the University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University’s Project Management Office and Digital Services Team to lead the transformation, challenge business processes and implement the technology platform.",
    "tenderPeriod": {
      "endDate": "2021-01-29T13:30:00Z"
    },
    "hasRecurrence": false,
    "reviewDetails": "Please contact the University via the ProContract e-tendering portal in the first instance.\nThis authority will incorporate a minimum of 10 calendar days standstill period. Information on the award of the contract will be communicated to tenderers.",
    "classification": {
      "id": "72260000",
      "scheme": "CPV",
      "description": "Software-related services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 90
      }
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-1838",
      "name": "Aston University",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "locality": "Birmingham",
        "postalCode": "B4 7ET",
        "countryName": "United Kingdom",
        "streetAddress": "Aston Triangle"
      },
      "details": {
        "url": "http://www.aston.ac.uk",
        "buyerProfile": "http://www.aston.ac.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "09",
            "scheme": "COFOG",
            "description": "Education"
          }
        ]
      },
      "identifier": {
        "legalName": "Aston University"
      },
      "contactPoint": {
        "url": "https://procontract.due-north.com/Advert/Index?advertId=4cea4c36-6639-eb11-8106-005056b64545",
        "name": "Mrs Shirley O'Reilly",
        "email": "s.a.oreilly@aston.ac.uk",
        "telephone": "+44 1212044395"
      }
    },
    {
      "id": "GB-FTS-1839",
      "name": "Aston University",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Birmingham",
        "postalCode": "B4 7ET",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Aston University"
      },
      "contactPoint": {
        "email": "purchasing@aston.ac.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}