432,000 · UK public procurement notice

Southern Water takes care of its customers In all situations relating to water. Occasionally our customers may experience burst pipes or flooding incidents in and or around their properties. In the case of a flood a SW representative will contact said service provider with location and contact details of the customer. It is then within our service deliverables that the service provider reaches the customer site within 2 hours of the call out period. Upon arrival on site there will either be a Southern Water representative on site or via call to assist with the instructions. An assessment of the site must be made by the service provider and then reported to the Southern Water representative. Photographic evidence will be required at all times. The service provider must include an assessment of contamination or pollution at the site and requiring advice on how to overcome such problems including designing and devising appropriate solutions and/or implementing such solutions

Services that may be included but not limited to: Cleaning, restoration, sanitisation and drying of any damaged goods and areas within the property. It is crucial that a thorough assessment of the property is undertaken to ensure that we are only aiding the restoration required by our main pipe burst, thus no prior water damage can be included in billing. The standards that we require our service provider to meet are set out by Achilles, in order to ascertain a quality standard we require picture evidencing before and after each job. Access to the property will be provided by the property owner, in the event that the owner shall leave the house, the service provider is responsible for the property in their absence.

Further to the cleaning and restoration of the property, if it is the case that parts of the property and unsalvageable, the service provider must arrange for disposal. A log and cost breakdown shall be required for each job undertaken and fed back through to the Southern Water representative in contact. A log shall also be taken to give a clear break down of each and every damaged item within each job. It must be understood that this service maybe required to extend to land, public properties/land and other facilities or land effected by the failure of the clean water network. Our service provider must be able to work across the whole of the Southern Water region including but not limited to Surrey, Hampshire, Kent and the Isle of Wight. As a data processor the service provider must not use customer information for anything other than for the use of contacting and locating customers in relation to the job.