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Published 10 Dec 2024, 16:47 GMT

Official UK procurement notice

203_25 Technology Enabled Care Products and Services

Official notice

Authority: ESPO·Consortium: 2 public authorities

Framework agreement5 lotsServicesOpen procedureSME suitable
Sectors: Radio, television, communication, telecommunication and related equipment (32)Medical Devices & Pharma (33)Software Packages & ERP (48)
+4 moreInstallation services (except software) (51)Postal and telecommunications services (64)Business Services & Consultancy (79)Health & Social Care (85)
 Delivery: UK
Framework ceiling (notional)£16,000,000total for 5 lots · framework ceiling, not attributable revenue
Submissions closed 23 Apr 2025awarded 16 Oct 2025
Lots 5see the lot list below
Framework period 2 yrsends 31 May 2027 · extension options published · starts 1 Jun 2025

What is being bought5 lots · detail below

Published requirement description

ESPO's Technology Enabled Care Products and Services framework.

CPV: Alarm-monitoring services · Health and social work services · Installation services of communications equipment · Medical equipments, pharmaceuticals and personal care products · Medical information systems · Telecommunications equipment and supplies · Telecommunications services

How this framework works

From the published notice
Bids received
63 bids on the busiest of 4 lots · 44 suppliers appointed
Framework period
2 yrs from 1 Jun 2025

Lots and requirements (5)Procurement structure

5 lots · 4 with a published value · same evaluation weights on every lot

Every one of these 2 lots carries the same published figure, £800,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1This is a Prior Information Notice where the tender documentation is not yet availablePlannedLot estimate not published

This is a Prior Information Notice where the tender documentation is not yet available. However, interest in this opportunity (Expressions of interest) can still be registered (see below on details of how to complete).

ESPO is seeking to renew its Technology Enabled Care Products and Services framework. It is anticipated that the new framework will be awarded during Spring 2025.

This procurement is intended to create a list of pre-approved providers of technology enabled care products and services including telecare and telehealth services and equipment, monitoring, response services and consultancy. The framework is intended to meet the needs of a fully outsourced provision as well as the purchase of individual pieces of equipment. Pre-market engagement will inform the nature and format of the solution to be procured (including the lot structure which has yet to be finalised).

Prior to retendering, ESPO is seeking to engage with the supplier market to help design the new framework to ensure that it best meets the needs of both suppliers and customers across the public sector.

Suppliers responding to this opportunity will be invited to participate in the pre-market engagement which will take place between December and January 2024.

The duration of the framework agreement is expected to be for 2 years (24 months), with the option to extend for up to a further 2 years (24 months). The total estimated value stated includes the option period.

To express an interest:

(a) Go to www.eastmidstenders.org ↗; (b) Register (if not already registered on ProContract); (c) Search for tender opportunity '203_25' (via "View Opportunities" from the 'EastMidsTenders' Portal); d) Express an interest.

Delivery: UK
32500000 Telecommunications equipment and supplies33000000 Medical equipments, pharmaceuticals and personal care products48814000 Medical information systems51300000 Installation services of communications equipment64200000 Telecommunications services79711000 Alarm-monitoring services
Lot #21 - Technology Enabled Care (Telecare) products and associated servicesAwarded 2 yrsPublished value£5,600,000

This lot is for technology enabled care (telecare) products and commoditised associated services. The lot will be structured as a catalogue, which will allow direct award access for customers.

Contract period: 1 Jun 2025 – 31 May 2027 (2 yrs)
Delivery: UK
Extensions: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated in II.1.7 includes the option period. Note: Individual award values captured per lot are an estimate only for the entire framework, as ESPO offers no guarantees of value that may pass through any lot (but the overall usage across all lots is not expected to exceed the overall framework value as per II.1.7). Framework lot values may therefore be shared with other lots.Variant bids: not allowed
32500000 Telecommunications equipment and supplies33000000 Medical equipments, pharmaceuticals and personal care products48814000 Medical information systems51300000 Installation services of communications equipment64200000 Telecommunications services79711000 Alarm-monitoring services
Lot #32 - Technology Enabled Care (Telecare) servicesAwarded 2 yrsPublished value£8,800,000

This lot is for technology enabled care (telecare) services. Services may range from a fully managed outsourced service or individual elements as required. The lot will be accessed by customers via further competition only.

Contract period: 1 Jun 2025 – 31 May 2027 (2 yrs)
Delivery: UK
Extensions: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated in II.1.7 includes the option period. Note: Individual award values captured per lot are an estimate only for the entire framework, as ESPO offers no guarantees of value that may pass through any lot (but the overall usage across all lots is not expected to exceed the overall framework value as per II.1.7). Framework lot values may therefore be shared with other lots.Variant bids: not allowed
32500000 Telecommunications equipment and supplies33000000 Medical equipments, pharmaceuticals and personal care products48814000 Medical information systems51300000 Installation services of communications equipment64200000 Telecommunications services79711000 Alarm-monitoring services
Lot #41 - Telehealth products and associated servicesAwarded 2 yrsceiling above

This lot is for telehealth products and associated services. The lot will be accessed by customers via further competition only.

Contract period: 1 Jun 2025 – 31 May 2027 (2 yrs)
Delivery: UK
Extensions: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated in II.1.7 includes the option period. Note: Individual award values captured per lot are an estimate only for the entire framework, as ESPO offers no guarantees of value that may pass through any lot (but the overall usage across all lots is not expected to exceed the overall framework value as per II.1.7). Framework lot values may therefore be shared with other lots.Variant bids: not allowed
32500000 Telecommunications equipment and supplies33000000 Medical equipments, pharmaceuticals and personal care products48814000 Medical information systems51300000 Installation services of communications equipment64200000 Telecommunications services79711000 Alarm-monitoring services
Lot #52 - Telehealth servicesAwarded 2 yrsceiling above

This lot is for telehealth services. Services may range from a fully managed outsourced service or individual elements as required. The lot will be accessed by customers via further competition only.

Contract period: 1 Jun 2025 – 31 May 2027 (2 yrs)
Delivery: UK
Extensions: The framework agreement has the option to extend for up to a further 24 months. The total estimated value stated in II.1.7 includes the option period. Note: Individual award values captured per lot are an estimate only for the entire framework, as ESPO offers no guarantees of value that may pass through any lot (but the overall usage across all lots is not expected to exceed the overall framework value as per II.1.7). Framework lot values may therefore be shared with other lots.Variant bids: not allowed
32500000 Telecommunications equipment and supplies33000000 Medical equipments, pharmaceuticals and personal care products48814000 Medical information systems51300000 Installation services of communications equipment64200000 Telecommunications services79711000 Alarm-monitoring services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 4 lots
Quality: 70%Price: 30%
Published sub-criteria (2)
  • Non-Price: 70%
  • price: 30%
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
  • “203_25 Technology Enabled Care Products and Services” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
10 Dec 2024, 16:47 GMT
Last source update
18 Nov 2025, 16:12 GMT
Award evaluation window
3 Apr 2025 – …
Authority reference
203_25
FTS notice number
2025/S 000-074917
Classification (CPV)
Alarm-monitoring servicesHealth and social work servicesInstallation services of communications equipmentMedical equipments, pharmaceuticals and personal care productsMedical information systemsTelecommunications equipment and suppliesTelecommunications services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-04c625 Find a Tender
Contract terms
Performance terms

As part of the on-going contract management process, during the period of the Framework Agreement, ESPO shall monitor the financial stability of the awarded Suppliers during the period of the Framework Agreement by reference to credit rating agency reports. ESPO shall obtain a credit score for the Supplier on or before the Framework start date as a base score and where a significant change in the credit score is identified over the life of the Framework Agreement, ESPO reserves the right to investigate the reasons for this significant change. Depending on the severity of the changes, it will be at the sole discretion of ESPO to suspend or even permanently remove the Supplier from the Framework Agreement.

Review and risk notes
Review procedure

Information on deadlines(s) for review procedures can be found in Part 3, Chapter 6 of the Public Contracts Regulations 2015.

Publisher note: As a Central Purchasing Body as defined in the Public Contracts Regulations 2015, the Framework Agreement is open for use by Public Bodies (defined at https://www.espo.org/amfile/file/download/file/9608/) that also fall into one of the following classifications of user throughout all administrative regions of the UK: Local Authorities; Educational Establishments (including Academies); Central Government Departments and Agencies; Police, Fire & Rescue and Coastguard Emergency Services; NHS and HSC Bodies, including Ambulance Services; Registered Charities; Registered Social Landlords; The Corporate Office of the House of Lords, The Corporate Officer of the House of Commons; or any public body established by or under the Scotland Act 1998 or any Act of the Scottish Parliament. Details of the classification of end user establishments and geographical areas are available at: https://www.espo.org/legal ESPO has established a commercial trading company, ESPO Trading Limited, whose target clients are third sector organisations such as national and local charities, public sector mutual organisations and other organisations involved in the delivery of services to or for the public sector. The successful Supplier may be asked to enter into an additional separate framework agreement (the Second Framework) with ESPO Trading Limited on materially similar terms to that found in the tender pack to be entered into by ESPO itself. Any Second Framework agreement will be a purely commercial agreement and will, for the avoidance of doubt, not be governed by the Public Contract Regulations 2015 or other public procurement legislation. ESPO Trading Limited may enter into the second framework agreement with the successful supplier and make it available to third sector clients who themselves are not required to follow the Public Contracts Regulations 2015 or other public procurement legislation. Accordingly, this is provided for bidders' information only. An eAuction process may be used to award subsequent call off contracts following the reopening of competition among the parties to the Framework Agreement.

How it was run

Official notice
Run through: East Midlands Tendering
Supplier login requiredLanguage: EN
Access & registration note: Free regional portal
Appointment period ends
23 Apr 2025, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
90 days from the deadline
Bids opened
3 Apr 2025, 12:01 BST
Detailed submission instructions & authority contactsFrom official release

www.eastmidstenders.org ↗

Timeline

21 Feb 2025 → 18 Nov 2025 · 5 dates
  1. Next notice expected
    21 Feb 2025
  2. Bids opened
    3 Apr 2025, 12:01 BST
  3. Admission / appointment period endsperiod end, not a bid countdown
    23 Apr 2025, 12:00 BST
  4. Contract starts
    1 Jun 2025, 00:00 BST
  5. Notice published338 days ago
    18 Nov 2025, 16:12 GMT

Notice history

6 events · 4 releases on Find a Tender · since 1 Apr 2025
  1. Status changed to active
    1 Apr 2025, 16:07 BST
  2. Procurement method changed
    1 Apr 2025, 16:07 BST
  3. Deadline moved to 23 Apr 2025, 12:00 BST
    1 Apr 2025, 16:07 BST
    +20 days · was 3 Apr 2025, 12:00 BST
  4. Deadline published: 3 Apr 2025, 12:00 BST
    1 Apr 2025, 16:07 BST
  5. Status changed to complete
    18 Nov 2025, 16:12 GMT
  6. Buyer details updated
    18 Nov 2025, 16:12 GMT
Published amendments (1 · 1 deadline change)
WhenWhatBeforeAfterShift
—DeadlineIV.2.23 Apr 202523 Apr 2025+20 d
—Bid openingIV.2.73 Apr 202523 Apr 2025+20 d

1 amendment published without a description.

Routine re-releases (4)
  • 2024-12: 1 release · 10 Dec 2024

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 44admitted to the panel · see the list ↓
Bids received 6343 from SMEs · busiest of 4 lots
Contracts signed 4latest 16 Oct 2025

4 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

All 2 of these contracts carry the same published figure, £800,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.

  • Lot 1.1 - Technology Enabled Care (Telecare) products and associated services

    Signed
    16 Oct 2025
    Value
    £5,600,000
    Period
    … – 31 May 2027
    Status
    active

  • Lot 1.2 - Technology Enabled Care (Telecare) services

    Signed
    16 Oct 2025
    Value
    £8,800,000
    Period
    … – 31 May 2027
    Status
    active

  • Lot 2.1 - Telehealth products and associated services

    Signed
    16 Oct 2025
    Value
    ceiling above
    Period
    … – 31 May 2027
    Status
    active

  • Lot 2.2 - Telehealth services

    Signed
    16 Oct 2025
    Value
    ceiling above
    Period
    … – 31 May 2027
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
2 · 1 - Technology Enabled Care (Telecare) products and associated services63bids · 63 electronic43——
3 · 2 - Technology Enabled Care (Telecare) services63bids · 63 electronic43——
4 · 1 - Telehealth products and associated services63bids · 63 electronic43——
5 · 2 - Telehealth services63bids · 63 electronic43——

Contracting authority & participating public bodies

2 public bodies on the notice

ESPO

Contracting authorityRegional or local authorityLocal Authority Services Barnsdale Way, Grove Park, Enderby, LEICESTER, East Midlands, LE19 1ESContact name, email Published organisation website ↗

Framework contractors & participating bidders

44 commercial parties on the notice
  • ABILIA LTDFramework contractorGB-COH: 01149346 Unit 10 Buckingway Business Park, Anderson Road, Swavesey, Cambridgeshire, CB24 4AE, East of England
  • ACCESS UK LTDFramework contractorGB-COH: 02343760 Armstrong Building, 10 Oakwood Drive, Loughborough University Science and Enterprise Park,, Loughborough, Leicestershire, LE11 3QF, East Midlands
  • ALCOVE LIMITEDFramework contractorGB-COH: 09076735 Unit 2 Mayfly Way, Ardleigh, Colchester, Essex, CO7 7WX, East of England
  • ALERTACALL LIMITEDFramework contractorGB-COH: 05145094 45 Crescent Road, Windermere, Cumbria, LA23 1BL, North West
  • APPELLO SMART LIVING SOLUTIONS LIMITEDFramework contractorGB-COH: 01444995 Oregon House, 19 Queensway, New Milton, Hampshire, BH25 5NN, South East
  • BAYWATER HEALTHCARE UK LIMITEDFramework contractorGB-COH: 08425363 Wulvern House, Electra Way, Crewe, Cheshire, CW1 6GW, North West
  • BDS (NORTHERN) LIMITEDFramework contractorGB-COH: 06070164 10 Staith Lane, Mapplewell, Barnsley, South Yorkshire, S75 6GT, Yorkshire & Humber
  • BROOMWELL HEALTHWATCH LIMITEDFramework contractorGB-COH: 05203203 3rd Floor Barlow House, 4 Minshull Street, Manchester, M1 3DZ, North West
  • CANARY CARE GLOBAL LIMITEDFramework contractorGB-COH: 11544425 Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, Hampshire, SO53 3QB, South East
  • CAREBUILDER UK LIMITEDFramework contractorGB-COH: 10773344 1 Ropemaker Street, London, EC2Y 9HT, London
Show 34 more suppliers

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria