1 · Pool Re Services Limited (May 2023)

IT Managed Support services can be classified into the following sections.

i. Foundation services

Foundation services are the technology provision currently in place and are to be available from the start of the contract:

• IT Managed Service Functions
• Personnel – Time and Materials
• Hardware and Warranties Procurement
• Hardware and Software Support & Maintenance
• Reporting & Documentation

ii. Future Services

Future services are areas of technology provision that might be moved into this contract over time but would be agreed on a case-by-case basis. This may include but not be limited to:

• Technology Strategic Partnership
• Special Projects

Pool Re requires a license provider to facilitate procurement of new, additional and existing license renewals for all Pool Re’s hardware and software licenses. The license provider should have oversight of automatic renewals of software applications and maintenance of appropriate documentation.

Software purchase incl. license management (effective and proactive) and should provide high scalability to accommodate increase in users. The license provider should provide reports for IT Team to monitor the usage.

New subscriptions or adding assigning new licenses should be assigned within agreed timescale.

Pool Re’s requires a Managed Security Operation Centre as a Service (SOCaaS) provider to ensure Pool Re’s digital estate is secure against all Cyber Security Threats. The threat landscape will consist of the applications, servers, network appliance, cloud infrastructure and other technologies that support the business functions. The Managed SOC-as-a-Service provider will be responsible for integrating, operating and 24*7*365 monitoring of Pool Re’s estate, equipped with set of tools such as, Security Information and Event Management (SIEM), Threat Intelligence Platforms (TIP), and all other tools that are required to comply to the scope and service levels.

Pool Re requires a dedicated, symmetric and permanent fibre optic connection at 200Mbps on a 1Gbps bearer. In order to ensure diversity and resilient with existing solution, Internet Service Provider (ISP) are requested to provide details regarding the potential suppliers and paths.

The fibre circuit has to be delivered, installed and configured at Pool Reinsurance Company Limited Office Comms room. The connection must be traffic independent flat fee, unlimited usage, without any further restrictions of use and the internet bandwidth must be a dedicated (1:1), symmetric line, not shared with other customers.

The Internet Service Providers (ISP) must not capture or record the receiving and sending transmission and packets. Provider shall not scan traffic unless required to troubleshoot or monitor a network issue.

The new internet connection should provide /29 static IP addresses and should be able to reach major service destinations or content providers like Microsoft Azure, AWS, Google