Contracts Finder notice
Complaints Management System
Authority: Middlesbrough Council
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£33,250Exc. VAT
Contract ends 17 Nov 2026
Awarded to Computer Application Services Limited
Contract starts 18 Nov 2024
What is being bought
Published requirement descriptioncomplaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.
Published procurement details
- Framework cited in notice
- G-Cloud 13 · RM1557.13
- Procedure
- Call-off from a framework agreement
- Buyer reference
- RM1557.13 G-Cloud 13
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- North East, United Kingdom
Key dates
Published dates- Award decision8 Oct 2024
- Contract starts18 Nov 2024
- Notice published21 Jan 2025
- Contract ends17 Nov 2026
Contracting authority & participating public bodies
- Middlesbrough CouncilContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/FrqU3KsZ · GB-SRS
Suppliers named on the notice
- Computer Application Services LimitedSupplier
- Identifier
- SC102278 · GB-COH
- Voluntary, community or social enterprise
- Yes
- Business size
- SME
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed-2025-01-21T16:05:31Z
- Published
- 21 Jan 2025
- Latest update
- 21 Jan 2025
- Procedure reference
- ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed
- Contract reference
- ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed-1