Official UK procurement notice
Workforce Management Software · UK public procurement notice
Authority: Orbit Group Limited (Public body)
What is being bought
Published requirement descriptionWFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support.
We've identified that the Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as the best value for money to direct award for the solution.
CPV: Software package and information systems
The lotProcurement structure
single lot · no lot value publishedLot #1Workforce Management licence is a single licence that provides access to all WFM…Awarded
Workforce Management licence is a single licence that provides access to all WFM functionality:
Cloud Hosting
Native AI Tools
Forecasting & Meetings
Payroll Export
Intraday & Adherence Management
Budgets etc. Additional information: The right to additional purchases while the contract is valid.
This Contract may be amended or varied at any time by mutual agreement in writing.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 21 Oct 2026, 18:38 BST
- Last source update
- 21 Oct 2026, 18:38 BST
- Authority reference
BTH0045- FTS notice number
2026/S 000-099717- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-078d5cFind a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support
Publisher note: This service was procured via Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| BUSINESS SYSTEMS (U.K.) LIMITED | £111,038 † | — | Awarded |
Contracts
Workforce Management Software · BUSINESS SYSTEMS (U.K.) LIMITED
- Signed
- 23 Sept 2026
- Value
- £111,038
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal institution of chartered surveyorsReview body
Bidders & participating suppliers
1 commercial party on the notice- BUSINESS SYSTEMS (U.K.) LIMITEDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.