WHTHT - Netcall - Switchboard, Contact centre and IVR

{
  "id": "063575-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-07-07T11:48:34+01:00",
  "ocid": "ocds-h6vhtk-06c504",
  "buyer": {
    "id": "GB-PPON-PQPL-8842-GLBD",
    "name": "West Hertfordshire Teaching Hospitals NHS Trust"
  },
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              "scheme": "CPV",
              "description": "Software-related services"
            }
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      "status": "active",
      "suppliers": [
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          "id": "GB-FTS-184346",
          "name": "Netcall Technology Limited"
        }
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  "tender": {
    "id": "C457450",
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        "status": "complete"
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    "title": "WHTHT - Netcall - Switchboard, Contact centre and IVR",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "West Hertfordshire Teaching Hospital NHS Trust award for Netcall Switchboard, Contact Centre and Interactive Voice Response.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
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    {
      "id": "GB-PPON-PQPL-8842-GLBD",
      "name": "West Hertfordshire Teaching Hospitals NHS Trust",
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      "address": {
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        "country": "GB",
        "locality": "Watford",
        "postalCode": "WD18 0HB",
        "countryName": "United Kingdom",
        "streetAddress": "Watford General Hospital, Vicarage Road"
      },
      "details": {
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            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PQPL-8842-GLBD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sophie Rider",
        "email": "sophie.rider@nhs.net"
      }
    },
    {
      "id": "GB-FTS-184346",
      "name": "Netcall Technology Limited",
      "roles": [
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      ],
      "address": {
        "region": "UKH24",
        "country": "GB",
        "locality": "Bedfordshire",
        "postalCode": "MK41 7PH",
        "countryName": "United Kingdom",
        "streetAddress": "Suite 203, Bedford Heights Brickhill Drive, Bedford"
      },
      "details": {
        "vcse": false,
        "scale": "large"
      },
      "contactPoint": {
        "email": "sales.operations@netcall.com"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "WHTHT - Netcall - Switchboard, Contact centre and IVR",
      "value": {
        "amount": 85812,
        "currency": "GBP",
        "amountGross": 102974.4
      },
      "period": {
        "endDate": "2026-10-28T23:59:59Z",
        "startDate": "2026-04-29T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
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          "id": "063575-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/063575-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-07-07T11:48:34+01:00"
        }
      ],
      "dateSigned": "2026-04-28T00:00:00+01:00",
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}