Water Services at the NOC

The National Oceanography Centre (NOC) has sought to engage with a suitable organisation to undertake the provision of Water Treatment Services. This will include, but not be limited to the following activities.

Planned Preventative Maintenance (PPM):

-Routine servicing and maintenance of water softeners, chlorine dioxide dosing systems, reverse osmosis systems, and closed water systems.

-Cleaning and disinfection of water storage cisterns.

-Sampling and analysis of domestic, laboratory, and closed system water (including Legionella and TVC sampling).

Emergency Repair Call-Out Facility:

-Next working day response for breakdowns, with all call-outs logged and managed by authorised personnel.

Site Support Services:

-Provision of expert advice and attendance at quarterly review meetings.

-Training of NOC staff in water hygiene (including Legionella Awareness and Responsible Person training).

Provision of Spares and Chemicals:

-Supply of water treatment chemicals (e.g., chlorine dioxide precursors, inhibitors) and maintenance of a critical spares list for rapid repairs.

Reporting and Documentation:

-Detailed reports for each maintenance and emergency visit, issued within one week.

• Quarterly performance reviews and annual contract audits against agreed KPIs.

Additional Requirements

Compliance:

-Adherence to Health & Safety at Work Act, Electricity at Work Regulations, BS 7671, and other relevant codes.

-Site-specific risk assessments, method statements, and COSHH assessments within one month of contract award.

Staff Competence:

-All operatives must be qualified and trained for the systems they maintain.

-On-site induction and security pass requirements.

Environmental Responsibility:

-Preference for repair over replacement of parts, with disposal of redundant equipment in line with WEEE directives.

Programme Management:

-Notification of key personnel and contact details.

-Mobilisation, site familiarisation, and induction training.

-Agreement of maintenance procedures, reporting formats, and regular review meetings.

Typical Maintenance Tasks

-Cleaning and disinfection of external and internal water tanks (annual).

-Servicing of water softeners and chlorine dioxide systems (major and minor, as per manufacturer's recommendations).

-Prefilter and Amazon filter changes, UV lamp replacements (annual or biannual).

-Closed loop water sampling and analysis (quarterly).

-Legionella and TVC sampling (multiple times per year).

-Attendance at quarterly review meetings.