WAS-OJEU-57820 - 111 Roster Review

WAST has agreed with its commissioners, in line with the JCC commissioning intentions, to engage an external provider to undertake a formal roster review. The overall objectives of the roster review are to:

-Ensure quality, safety and patient experience are at the heart of the review;

-Ensure staff well-being is at the heart of the review;

-Undertake an analysis of patient demand through the working week and at weekends to assist with demand forecasting and roster planning

-Review current staffing profiles;

-Advise on best practice shrinkage rates and other productivity measures;

-Collaboratively determine the performance parameters (quality & safety, staff well-being and productivity) for the review;

-Determine the optimal approach for servicing the patient demand pattern;

-Determine the staffing levels and mix required to meet demand within the identified optimal solution;

-Collaboratively agree and implement the solutions; and

-Undertake the review in a timely manner, in particular, the provision of information to support the analysis required.

-To assess the skill mix between call handlers and nurses and what would be ‘reasonable’ for NHS Wales based on practices across the UK

Information on current workforce, rota patterns, recruitment trajectories and performance will be provided by WAST. The provider will be required to work closely with WAST, including 111 clinical and operational leads, the 111 Head of Service, Assistant Director Operations (Integrated Care) and Assistant Director Commissioning & Performance. .

A formal report will be a key output of the review and the successful provider may be required to present their findings to key internal and external stakeholders e.g. WAST Executives and JCC commissioners.

Further Detail of the requirement is included in the specification which is uploaded in etenderwales.