Official UK procurement notice
Warden Call and Telecare Services Inspection, Repair & Maintenance
Authority: Hanover (Scotland) Housing Association Ltd (Housing)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionHanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.
- Recurrence: Mid2026.
CPV: Maintenance services of telecommunications equipment · Repair and maintenance services of firefighting equipment · Repair and maintenance services of gas-detection equipment · Repair and maintenance services of personal computers · Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment · Smoke-detection apparatus
The lotProcurement structure
single lot · value publishedLot #1Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its…AwardedRenewalPublished value£1,500,000
Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, maintenance and repairs including a 24/7 / 365 day response capability for the restoration of critical services and a customer request service for fault reporting and resolution. Some training will also be required. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required. The new service will commence with confirmation of the asset baseline to establish condition and, from which, to develop and implement an appropriate preventative maintenance and equipment replacement schedule.
During the contract period the estate will undergo a digitisation programme. A number of properties' equipment will be upgraded and, post upgrade, a period of manufacturer warranty on the new/upgraded will apply. However, the equipment will still be required to inspected by the Supplier during this period. Seamless support services will be required to be delivered during this period of transition from analogue, through a period of analogue / digital mix and on to a fully digital service. An open tender exercise will be carried out. Bidders will be required to provide a cost per development to carry out pre-planned maintenance to all equipment on site, as well as an hourly rate for callout services, for the commercial aspect. Bidders will also be required to provide answers to technical questions for the quality element Additional information: The service will operate in a framework of continuous improvement; bringing innovation, sharing ideas and implementing improvement measures. A Contract Operations' Manual will be jointly developed and cover process, management and governance on a day to day basis. It will also cover performance monitoring and dispute resolution.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 40
- Price: 60
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · Mid2026.
- First published
- 9 Oct 2023, 11:00 BST
- Last source update
- 26 Feb 2024, 09:29 GMT
- Award evaluation window
- 15 Jan 2024 – …
- Authority reference
HAN -CR0465- FTS notice number
2024/S 000-006052- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0408eeFind a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
- Performance terms
Included in Procurement documents.
Publisher note: Tenders should be submitted using the Tender Documents provided in the 'Associated Documents' Section, which includes a document checklist. To obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/[To follow] (SC Ref:759127)
How it was run
Official noticeTender documents are also served through a separate tool: https://www.publiccontractsscotland.gov.uk ↗
- Submission deadline
- 19 Jan 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 15 Jan 2024, 12:00 GMT
Timeline
17 Nov 2023 → 21 May 2024 · 6 dates- Next notice expected17 Nov 2023
- Bids opened15 Jan 2024, 12:00 GMT
- Submission deadline19 Jan 2024, 12:00 GMT
- Notice published26 Feb 2024, 09:29 GMT
- Contract starts1 Mar 2024
- Bids must remain valid until21 May 2024, 23:59 BST
Notice history
7 events · 4 releases on Find a Tender · since 8 Dec 2023- Published value updated to £1,500,0008 Dec 2023, 11:01 GMTwas £900,000
- Status changed to active8 Dec 2023, 11:01 GMT
- Procurement method changed8 Dec 2023, 11:01 GMT
- Deadline published: 12 Jan 2024, 12:00 GMT8 Dec 2023, 11:01 GMT
- Buyer details updated8 Dec 2023, 11:01 GMT
- Deadline moved to 19 Jan 2024, 12:00 GMT14 Dec 2023, 16:12 GMT+7 days · was 12 Jan 2024, 12:00 GMT
- Status changed to complete26 Feb 2024, 09:29 GMT
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 12 Jan 2024 | 19 Jan 2024 | +7 d |
| — | Bid validityMinimum time frame during which the tenderer must maintain the tender · IV.2.6 | 21 May 2024 | 28 May 2024 | +7 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 15 Jan 2024 | 19 Jan 2024 | +4 d |
The changes have been made to the notice period to give bidders an extra week for clarifications and to prepare and submit bids.
Routine re-releases (4)
- 2023-10: 1 release · 9 Oct 2023
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Openview Security Solutions Limited | £1,500,000 † | — | Awarded |
Contracts
Contract 006052-2024-CR0465-1 · Openview Security Solutions Limited
- Signed
- 13 Feb 2024
- Value
- £1,500,000
- Period
- … – 28 Feb 2027
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids · 4 electronic · 4 from abroad | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- Edinburgh Sheriff Court and Justice of the Peace CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- OpenView Security Solutions LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria