Official UK procurement notice
Voice of the Customer Platform
Authority: AFFINITY WATER LIMITED
Sectors: Software Packages & ERP (48) Delivery: East of England (UKH)
Budget not disclosedValue not published
Submissions closed 22 Oct 2021
What is being bought
Published requirement descriptionAnalytical tool that can inform the day-to-day customer measure of experience.
Analysis of individual customer engagements
Sentiment analysis for customer contacts and social media analysis
Both text and e-mail surveying capability
CPV: Business intelligence software package · Miscellaneous software package and computer systems
The lotProcurement structure
single lot · no lot value publishedLot #1Provision of Software as descibed in the tender documentRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Successive reduction
- Candidates will be reduced successively across stages
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Goods
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 10 Sept 2021, 16:32 BST
- Last source update
- 10 Sept 2021, 16:32 BST
- Authority reference
C-03775- FTS notice number
2021/S 000-022582- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02dfa5Find a Tender
How it was run
Official noticeRun through: In-tend · Who buys & how to bid on In-tend
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
- Submission deadline
- 22 Oct 2021, 16:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
10 Sept 2021 → 22 Oct 2021 · 2 dates- Notice published10 Sept 2021, 16:32 BST
- Submission deadline22 Oct 2021, 16:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Anglian Water LimitedReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria