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Published 11 Dec 2024, 14:54 GMT

Official UK procurement notice

User Experience (Ux) and User Insight Platform

Official notice

Authority: ORDNANCE SURVEY LIMITED (Public body)·Consortium: 2 public authorities

GoodsOpen procedureSME suitable
Sectors: Software Packages & ERP (48) Delivery: South East (UKJ32)
Awarded value£299,214published contract · exc. VAT
Submissions closed 20 Jan 2025awarded 18 Mar 2025
Awarded to UserTesting Technologies Limited

What is being bought

Published requirement description

OS required a robust user research and usability testing platform that delivered valuable insights and facilitated market research into user behaviour, preferences, and interactions. Additionally, there was a need for access to a diverse participant pool, enabling 24/7 user insight testing with rapid results. This platform provides reliable data from a cohort of individuals, including those OS would not typically have had access to, ensuring comprehensive and inclusive insights.

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: South East
Extensions: The contract has the option to extend annually for a further two years, therefore if all extensions were taken the total length of the contract would be for four years (2+1+1).Variant bids: not allowed
48000000 Software package and information systems

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70
  • Price: 30
Conditions of participation1
  • Suitability

    N/A

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
11 Dec 2024, 14:54 GMT
Last source update
29 May 2025, 14:41 BST
Award evaluation window
20 Jan 2025 – …
Authority reference
TS.0516
FTS notice number
2025/S 000-028494
Classification (CPV)
Software package and information systems
Delivery area
South East (UKJ32)
Official registry OCID
ocds-h6vhtk-04c72f Find a Tender
Review and risk notes
Review procedure

In accordance with Regulation 86 (notices of decisions to award a contract), Regulation 87 (standstill period) and Regulations 91 (enforcement of duties through the Court) of the Public Contracts Regulations 2015 (as amended).

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
20 Jan 2025, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
20 Jan 2025, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/os ↗

Timeline

20 Jan 2025 → 29 May 2025 · 3 dates
  1. Submission deadline
    20 Jan 2025, 12:00 GMT
  2. Bids opened
    20 Jan 2025, 12:00 GMT
  3. Notice published
    29 May 2025, 14:41 BST

Notice history

2 events · 3 releases on Find a Tender · since 19 Mar 2025
  1. Status changed to complete
    19 Mar 2025, 14:12 GMT
  2. Buyer details updated
    29 May 2025, 14:41 BST
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextTotal value of the procurement · II.1.7Value excluding VAT: £299,214.30Value excluding VAT: £600,000
—TextInformation on value of contract/lot (excluding VAT) · V.2.4Initial estimated total value of the contract/lot: £299,214.30 Total value of the contract/lot: £299,214.30Initial estimated total value of the contract/lot: £600,000 Total value of the contract/lot: £600,000

The original contract award notice was published with a total value of the contract as £299,214.30. This value was based on spend in the initial 2 year contract term. This corrigendum is updating the contract award notice to £600,000. This increase in total value of the contract is to reflect potential additional spend if the extension years on the contract were taken. The contract awarded is for …

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £299,2141 contract exc. VAT
Bids received 54 from SMEs
Contracts signed 1latest 18 Mar 2025
Awarded toValueDateStatus
UserTesting Technologies LimitedUser Experience and User Insight Platform£299,214 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5bids · 5 electronic · 1 from abroad4——

Contracting authority & participating public bodies

2 public bodies on the notice

Ordnance Survey Limited

Contracting authorityPublic bodyArms length body10 GB-COH: 09121572 Adanac Drive, Southampton, South EastContact email

Dispute resolution & review bodies

  • High Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.