Find a TenderAwardedContract details notice
Published 19 Mar 2025, 10:29 GMT

Official UK procurement notice

Provision of Upholstery Services Framework

Official notice

Authority: Countess of Chester Hospital NHS Foundation Trust (Central government)

Open framework schemeServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: Repair & Maintenance (50) Delivery listed: Guernsey (GG)Isle of Man (IM)Jersey (JE)
+1 moreUK
Framework ceiling (notional)£5,000,000framework ceiling, not attributable revenue · 1 value update
Submissions closed 27 Aug 2025awarded 13 Oct 2025
Awarded to Bates Office Services +3 more
Framework period 2 yrsends 30 Sept 2027 · up to 30 Sept 2033 with extensions · starts 1 Oct 2025

What is being bought

Published requirement description

The objective of this framework is to provide Public Sector Organisations with a comprehensive range of upholstery services to contribute to a more circular economy, aligning with broader environmental goals while promoting cost-effective and resource efficient practices.

Upholstery services covered by this framework agreement will include, but are not limited to:

  • Initial inspection
  • Consultation with client
  • Material options
  • Colour and design choices
  • Disassembly
  • Evaluation of the frame
  • Padding replacement
  • Repairs to frame or springs
  • Cutting and sewing
  • Attachment of new fabric
  • Finishing touches
  • Reassembly
  • Final inspection
  • Testing
  • Guidance on maintenance
  • Cleaning
  • Warranty or aftercare services
  • The authority expects to re-tender this requirement around 30 Jun 2027, 23:59 BST.

CPV: Repair and maintenance services of furniture

How this framework works

From the published notice
Type
Open framework · open framework scheme (admission reopens)
Call-offs
call-offs may be awarded directly or by further competition
Bids received
4 bids received · 4 suppliers appointed
Framework period
2 yrs · up to 8 yrs from 1 Oct 2025
Scheme runs until
22 Oct 2033
Buyer regions
UK
Supplier levy on call-offs (max %)

1.50% of call-off value · Gain Share Fee - this will be 1.5% of the turnover of each Call-off Contract awarded under the Framework Agreement. The Gain Share Fee will be paid by the Supplier to the Framework Host for the duration of each Call-off Contract. Call-off Contracts may exceed the Framework Agreement expiry date and in such cases the Gain Share Fees will continue to be paid until the Call-off Contract Expiry date

Who may buy through it

To promote transparency, The Countess of Chester Hospital NHS Foundation Trust has established a Framework for use by all UK Public Sector (and any future successors to these organisations).

Published description of the framework

The Framework Agreement will be a multi supplier agreement. Award of Contracts will either be by direct award following a catalogue call off process, or by following a further competition process.

All engagement and call-off contracts

The following outlines a high-level process of how parties will engage each other. For a detailed explanation of the process and evaluation criteria to be used as part of this process please see Schedule 7 of the Template Framework Agreement (Document 4 of the ITT Pack).

  1. Framework Suppliers will promote the Framework in their marketing to potential Participating Authorities to generate interest.
  2. Interested Participating Authorities will be directed to information about this Framework.
  3. Participating Authorities can then liaise directly with the Framework Host to satisfy themselves that the Framework meets their need.
  4. The Framework Host will issue interested Participating Authorities with a briefing pack including details of how to utilise the Framework.
  5. If a Participating Authority opts to utilise the Framework, the Participating Authority will follow the appropriate call-off process (with or without further competition).
  6. At the conclusion of the call-off process, the Participating Authority will request a Framework Unique Reference Number from the Framework Host. The Framework Host will issue the Participating Authority with a Unique Reference Number which the Participating Authority can use to call-off the Goods under the Framework Agreement. At this point, the Participating Authority will be referred to as a Framework Host. Participating Authorities attempting to engage the successful Supplier without the Unique Reference Number are doing so outside of the remit of this Framework and as such the Framework Host can offer no assurance on legal compliance.
  7. The Participating Authority awards a Call-off Contract.
  8. The Framework Host will send a copy of each completed Call-off Contract to the Framework Host (personally identifiable information may be redacted prior to sending), for the purposes of ensuring that all Charges payable for the Goods are in line with Framework Prices. This is a requirement of NHS England

framework host accreditation; Countess of Chester Hospital Commercial Procurement Services will not be party to the Call-off Contract and will not be involved in contract negotiations.

Award without further competition

Each Framework in the Open Framework scheme will be a multi supplier Framework with a catalogue call-off mechanism. Where the call-off terms do not require any significant amendment or any supplementary terms and conditions other than those permitted by and in accordance with the procurement regulations and the NHS Terms and Conditions for the Provision of Goods, Participating Authorities may call off goods as and when required directly from a successful Framework Supplier following a catalogue evaluation of the information submitted from this tender exercise and using the defined award criteria. Catalogue rates will apply to any Call-off Contract awarded without further competition.

Where these conditions are not met, the Participating Authority will follow the Call for Competition Procedure.

Award following further competition

If Participating Authorities want to allow Framework Suppliers to develop proposals or a solution in respect of their requirement; and/or they need to amend or refine the terms of the call-off contract to reflect their requirements (to the extent permitted by and in accordance with the procurement regulations and the NHS Terms and Conditions for the Provision of Goods, a further competition will be required.

To award a Call-off Contract under a Framework through a further competition Participating Authorities should:

  1. Develop a statement of requirements
  2. Amend or refine the template call-off form and call-off terms to reflect the services required.
  3. Refine the evaluation criteria and develop a scoring methodology.
  4. Develop an invitation to tender pack, along with award criteria and further competition process.
  5. Identify the framework suppliers capable of providing the services.
  6. Invite all capable suppliers to tender by conducting a further competition in accordance with the regulations.
  7. Evaluate tenders, score and provide feedback to bidders.
  8. Sign the call-off form with the successful supplier including any supplementary terms or schedules identified in the tender.
  9. Publish Contract Award Notice (Intention to Award) on the Find a Tender Service and follow the mandated standstill period.
  10. At the conclusion of the standstill period, publish a Corrigendum to the Contract Award Notice (intention to award) declaring that the contract has now been awarded.

The following criteria and weightings shall apply to the evaluation for direct award and of tenders received through the further competition procedure.

Contracting Authorities may apply sub-criteria appropriate to their requirements. Weightings and sub-weightings for the evaluation criteria will be set by the Contracting Authority and shall add up to 100%

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEVCSEPublished value£5,000,000
Contract period: 1 Oct 2025 – 30 Sept 2027 (2 yrs) · up to 30 Sept 2033 with extensionsValue: £5,000,000 exc. VAT · £6,000,000 inc. VAT
Delivery: UKEligibility: SME eligibleVCSE eligible
Extensions: This is Framework 1 of an Open Framework. The Term of the Open Framework shall be 8 years from the Commencement Date. It is intended that the Open Framework will be reopened every 24 months as the Framework Host deems necessary. At these points, incumbent framework suppliers will have the opportunity to revise their Tender, or they may leave their offer as per their last framework tender submission. The term of Framework 1 shall be 24 months from the commencement date.
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    The conditions of participation relating to the legal and financial capacity are set out in the ITT Pack, in the procurement specific questionnaire (Questionnaire 1). The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire (Questionnaire 1 of the ITT Pack and the Instructions and Guidance to Tenderers (Document 1 of the ITT Pack).

  • Technical & professional ability

    The conditions of participation relating to the technical capability are set out in the ITT Pack, in the procurement specific questionnaire (Questionnaire 1). The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire (Questionnaire 1 of the ITT Pack and the Instructions and Guidance to Tenderers (Document 1 of the ITT Pack).

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Price: 10%Social value: 10%
Published sub-criteria (3)
  • Technical Criteria: 80%
  • Commercial Criteria: 10%
  • Social Value Declaration: 10%
Published award criteria (3)
  • Technical Criteria
  • Social Value Declaration
  • Commercial Criteria
Conditions of participation2
  • Economic & financial standing

    The conditions of participation relating to the legal and financial capacity are set out in the ITT Pack, in the procurement specific questionnaire (Questionnaire 1). The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire (Questionnaire 1 of the ITT Pack and the Instructions and Guidance to Tenderers (Document 1 of the ITT Pack).

  • Technical & professional ability

    The conditions of participation relating to the technical capability are set out in the ITT Pack, in the procurement specific questionnaire (Questionnaire 1). The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire (Questionnaire 1 of the ITT Pack and the Instructions and Guidance to Tenderers (Document 1 of the ITT Pack).

What this means for your bid
  • Price carries 10 of 100 points: a 10% discount moves about 1 point. The method statement decides this lot, not the discount.
  • “Provision of Upholstery Services Framework” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Open framework scheme
Who may use the vehicle
To promote transparency, The Countess of Chester Hospital NHS Foundation Trust has established a Framework for use by all UK Public Sector (and any future successors to these organisations). · open scheme: new suppliers can join during the term
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · next expected 30 Jun 2027
First published
19 Mar 2025, 10:29 GMT
Last source update
12 Nov 2025, 11:01 GMT
Award evaluation window
Submission end – 1 Oct 2025
Authority reference
F/100/UP/25/JH
FTS notice number
2025/S 000-042289
Latest notice
Contract details notice (UK7)
Classification (CPV)
Repair and maintenance services of furniture
Delivery area in notice
Guernsey (GG)Isle of Man (IM)Jersey (JE)UK
Official registry OCID
ocds-h6vhtk-04eee9 Find a Tender

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated
Appointment period ends
27 Aug 2025, 14:00 BST
Clarification deadline
20 Aug 2025, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Supplier levy on call-offs (max %)

call-off levy · 1.50% of call-off value · Gain Share Fee - this will be 1.5% of the turnover of each Call-off Contract awarded under the Framework Agreement. The Gain Share Fee will be paid by the Supplier to the Framework Host for the duration of each Call-off Contract. Call-off Contracts may exceed the Framework Agreement expiry date and in such cases the Gain Share Fees will continue to be paid until the Call-off Contract Expiry date

Detailed submission instructions & authority contactsFrom official release

Offers must be written in English and submitted via the Framework Host's e-sourcing portal at

health-family.force.com/s/Welcome ↗

Timeline

19 Mar 2025 → 12 Nov 2025 · 10 dates
  1. Planning notice published
    19 Mar 2025, 10:29 GMT
  2. Market engagement
    28 Mar 2025, 23:59 GMT

    The purpose of this engagement notice is to invite suppliers to participate in preliminary market engagement with a view to developing the authority's requirements and preparing tender documents. Suppliers participating in this market consultation are not guaranteed to receive either an Invitation to Tender (if Invitations to Tender are issued), or a place on any framework agreement which may be awarded following an Invitation to Tender.

    Please email [email protected] to express interest in taking part in this market engagement process. We will then be in contact to arrange the next steps.

  3. Tender notice published
    23 Jul 2025, 10:58 BST
  4. Clarification questions by
    20 Aug 2025, 17:00 BST
  5. Admission / appointment period endsperiod end, not a bid countdown
    27 Aug 2025, 14:00 BST
  6. Contract starts381 days ago
    1 Oct 2025, 00:00 BST
  7. Award decision expected by380 days ago
    1 Oct 2025, 23:59 BST
  8. Assessment summaries sent369 days ago
    13 Oct 2025, 00:00 BST
  9. Standstill ends359 days ago
    22 Oct 2025, 23:59 BST
  10. Latest notice published339 days ago
    12 Nov 2025, 11:01 GMT

Notice history

11 events · 5 releases on Find a Tender · since 19 Mar 2025
  1. Preliminary market engagement notice published
    19 Mar 2025, 10:29 GMT
    UK2
  2. Tender notice published
    23 Jul 2025, 10:58 BST
    UK4
  3. Published value published: £5,000,000
    23 Jul 2025, 10:58 BST
  4. Status changed to active
    23 Jul 2025, 10:58 BST
  5. Procurement method changed
    23 Jul 2025, 10:58 BST
  6. Deadline published: 27 Aug 2025, 14:00 BST
    23 Jul 2025, 10:58 BST
  7. Tender notice published
    24 Jul 2025, 09:11 BST
    UK4
  8. Contract award notice published
    13 Oct 2025, 12:05 BST
    UK6
  9. Status changed to complete
    13 Oct 2025, 12:05 BST
  10. Contract signature expected
    23 Oct 2025, 23:59 BST
    scheduled
  11. Contract details notice published
    12 Nov 2025, 11:01 GMT
    UK7
Published amendments (1)

Updated e-tendering portal link

Routine re-releases (5)
  • 2025-07: 1 release · 23 Jul 2025
  • 2025-03: 1 release · 19 Mar 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 41 award · see the list ↓
Bids received 43 from SMEs
Named bidders 4published on the award notice
Contracts signed 1latest 23 Oct 2025
Awarded toValueDateStatus
Bates Office ServicesSME, CROWN WORKSPACESME, PATCH PERFECT ACADEMYSME, UPHOLSTERY2U LTDSME23 Oct 2025 – 22 Oct 2027 · up to 2 Oct 2033Extensions: This is Framework 1 of an Open Framework. The Term of the Open Framework shall be 8 years from the Commencement Date. It is intended that the Open Framework will be reopened every 24 months as the Framework Host deems necessary. At these points, incumbent framework suppliers will have the opportunity to revise their Tender, or they may leave their offer as per their last framework tender submission. The term of Framework 1 shall be 24 months from the commencement date.£5,000,00013 Oct 2025Awarded

Contracts

  • Contract 1 · Bates Office ServicesSME, CROWN WORKSPACESME, PATCH PERFECT ACADEMYSME, UPHOLSTERY2U LTDSME

    Signed
    23 Oct 2025
    Value
    £5,000,000
    Period
    23 Oct 2025 – 22 Oct 2027 · up to 2 Oct 2033 with extensions
    Status
    active
    Extensions
    The Term of the Open Framework shall be eight (8) years from the Commencement Date. It is intended that it will be reopened every 24 months (approximately 90 days before the anniversary of the Framework Commencement Date) as the Framework Host deems necessary. At these points, incumbent framework suppliers will have the opportunity to revise their Tender, or they may leave their offer as per their last framework tender submission.

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4final-stage tenders30—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST

Contracting authorityPublic authority - central government GB-NHS: RJR · GB-PPON: PGCG-2135-TXWL Liverpool Road, Chester, North West, CH2 1ULContact email

Framework contractors & participating bidders

4 commercial parties on the notice
  • BATES OFFICE SERVICES LTDFramework contractorGB-COH: 03352929GB-PPON: PJNQ-9588-XGRN Units A1 - A4 Knights Park Industrial Estate, Rochester, South East, ME2 2LSContact email
  • CROWN WORKSPACE LIMITEDFramework contractorGB-COH: 03250579GB-PPON: PLND-7281-RMGM Heritage House, Enfield, London, EN1 1TWContact email
  • Patch Perfect AcademyFramework contractorGB-PPON: PZXX-9556-CDJP 45, Andover crescent, Winstanley wigan, North West, WN3 6HPContact email
  • UPHOLSTERY2U LTDFramework contractorGB-COH: 13676037GB-PPON: PCHG-5395-ZYGR Northlight Parade, Nelson, North West, BB9 5EGContact email

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender