UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM

{
  "id": "004243-2021",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2021-03-03T13:08:02Z",
  "ocid": "ocds-h6vhtk-0297f4",
  "buyer": {
    "id": "GB-FTS-7379",
    "name": "NHS Wales Shared Services Partnership"
  },
  "awards": [
    {
      "id": "004243-2021-STA 2018/2019 [209]-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-7380",
          "name": "Ivanti UK Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "STA 2020/2021 102",
    "lots": [
      {
        "id": "1",
        "hasOptions": false,
        "description": "The service will provide interventions for adults over the age of 18 who do not meet the criteria for tier 3 support or are reticent to change, and deemed to be at the pre contemplative stage of the cycle of change.  The service will also provide short term interim support for individuals waiting to access tier 3 treatment.\nThe service provider will provide a range of specialist substance misuse interventions based on an assessment of need and (for structured and semi-structured provisions) contained within a care plan agreed with the service user.\nAt the less complex end of the Tier 2 spectrum of need, the service provider will offer interventions aimed at minimising harm and reducing the level of risk to individuals, as well as proactively engaging with those reticent to change - working towards engaging them in structured or semi structured support. Alongside this the service will work proactively to engage with those deemed difficult to reach, including BME communities, sex workers, substance users identifying as LGBT, and homeless and roofless substance users.  ue to Covid19 and other factors there has been a delay in the planned recommissioning timeline.  The Health Board have agreed to extend existing services to 31st March 2022 to allow the full recommissioning Tender to be completed."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKL22"
          }
        ]
      }
    ],
    "title": "UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose. The upgrade will support and improve the user experience in contacting the helpdesk  (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests.  This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution",
    "reviewDetails": "The Authority will allow a minimum 10 calendar day standstill period between notifying the award decision and awarding the contract.  Should additional information be required from the addressee in section 1.1 Aggrieved parties who have been harmed or are at risk of harm by breach of the procurement rules have the right to take action in the High Court (England and Wales).  Any such action is subject to strict time limits in accordance with the Public Contracts (Amendments) Regulations 2015.",
    "classification": {
      "id": "50334120",
      "scheme": "CPV",
      "description": "Upgrade services of telephone switching equipment"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The current system is no longer supported by the supplier and is not fit for purpose.  The new upgraded version of the application will provide the functionality to enable a much improved user experience and enable the IT Service Desk to provide a more professional service.  Having an upgrade of the current application will also enable a seamless migration of the existing data in a modern cloud based solution which will support ongoing maintenance by the supplier and can be implemented at speed to enable mitigation of risk of the existing non supported application",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-7379",
      "name": "NHS Wales Shared Services Partnership",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Cardiff",
        "postalCode": "CF14 4HH",
        "countryName": "United Kingdom",
        "streetAddress": "Cardiff and Vale University Health Board, 2nd Floor Woodland House, Maes Y Coed Road, Heath"
      },
      "details": {
        "url": "http://www.procurement.wales.nhs.uk",
        "buyerProfile": "http://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "NHS Wales Shared Services Partnership"
      },
      "contactPoint": {
        "email": "sarah.yellen@wales.nhs.uk",
        "telephone": "+44 02921834657"
      }
    },
    {
      "id": "GB-FTS-7380",
      "name": "Ivanti UK Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ11",
        "locality": "Bracknell",
        "postalCode": "RG121WA",
        "countryName": "United Kingdom",
        "streetAddress": "3 Arlington Square, Downshire Way"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Ivanti UK Ltd"
      },
      "contactPoint": {
        "telephone": "+44 7713988565"
      }
    },
    {
      "id": "GB-FTS-843",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, the strand"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "004243-2021-STA 2018/2019 [209]-1",
      "value": {
        "amount": 590461,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "004243-2021-STA 2018/2019 [209]-1",
      "dateSigned": "2020-11-04T00:00:00Z"
    }
  ],
  "description": "(WA Ref:108718)",
  "initiationType": "tender"
}