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Find a TenderPlanned procurementPreliminary market engagement notice
Published 6 Nov 2026, 14:08 GMT

Official UK procurement notice

Contact Management Project · UK public procurement notice

Official notice
Competition analysis

Authority: West Northamptonshire Council (Local council)

Services
Sectors: IT Services & Software (72) Delivery: Delivery location not published
Planned pipeline valueValue not publishedpipeline notice, not a live tender
Tender notice expected 1 Apr 2027from the planned procurement notice
Contract term 4 yrsends 30 Jul 2031 · up to 30 Jul 2033 with extensions · starts 1 Aug 2027
Notice summaryFrom the published notice

West Northamptonshire Council is undertaking pre-market engagement to support market research only and to help make any procurement process more focused and efficient. Whilst this notice is categorised under Unified Communications Telephony and Contact Centre, West Northamptonshire Council welcomes responses from suppliers of CRM, Contact Centre, UC Telephony, Integration and related customer engagement capabilities.

What is being bought

Published requirement description

procurement of UC telephony and contact centre system

West Northamptonshire Council is undertaking pre-market engagement to support market research only and to help make any procurement process more focused and efficient

Whilst this notice is categorised under Unified Communications Telephony and Contact Centre, West Northamptonshire Council welcomes responses from suppliers of CRM, Contact Centre, UC Telephony, Integration and related customer engagement capabilities. The engagement forms part of a wider Contact Management Programme seeking to modernise customer interactions across multiple channels

CPV: IT services: consulting, software development, Internet and support

More open work like this

Other notices open now · live search, filters set

Open tenders from West Northamptonshire CouncilSearch filtered to this authorityOpen tenders in IT Services & SoftwareSearch filtered to CPV 72Contracts ending in IT Services & SoftwareRetender Radar, CPV 72: incumbents and end dates for the next 12 months

The lotProcurement structure

single lot · no lot value published
Lot #1PlannedRenewal 4 yrs
Contract period: 1 Aug 2027 – 30 Jul 2031 (4 yrs) · up to 30 Jul 2033 with extensions
Extensions: Extension options published
72000000 IT services: consulting, software development, Internet and support

Who is likely to bid for this lot ↓

Pipeline intelligence · planning stage: how this market runs before the tender is published

How West Northamptonshire Council buys IT services: consulting, software, internet (CPV 72), and who usually turns up

West Northamptonshire Council’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: IT services: consulting, software, internet (CPV 72) →

1

How the contest usually goes

Winner shares use published awards; bid and price charts use contested lots.

Question for the bid
This buyerWest Northamptonshire Council · division 72
The marketIT services: consulting, software, internet (CPV 72) · East Midlands (authority’s region)
What to do with it
How often do SMEs win?
i

The counts under this question show how many awards have a known supplier size.

Buyer: 16 of 35 known-size awards · market: division 72 · East Midlands (authority’s region), n=490
46%57%

Small firms have won here. Neither number says whether you qualify; it describes who has been winning.

How often do local suppliers win?
i

Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in East Midlands (authority’s region).

Buyer: 4 of 27 known-location awards · market: division 72 · East Midlands (authority’s region), n=538
15%10%

Most of this buyer’s recorded winners were registered outside the region where that award was delivered.

How long to a decision?
i
Buyer: no decision dates published · market: division 72 · East Midlands (authority’s region), n=50
—67 days

Half of these awards have an award date within 67 days of the bid deadline.

How often single-bid or direct?
i

Both shares are minimums: some awards have no bid count.

Buyer: at least 22 of 41 procurements with awards had no recorded rival · market: division 72 · East Midlands (authority’s region), n=652
54%63%

Direct awards or one recorded bid are common here. Check the route before spending time on a bid.

How many bids did past lots attract?

i
This buyer298 lots with bid counts · all categories
2% had one bid
The market58 lots with bid counts · division 72 · East Midlands (authority’s region)
9% had one bid
% of lots with a published bid count: this buyer (298) / the market (58) · select a colour for counts
1 bid2% / 9%
Buyer: 5 of 298 lots with published bid counts. Market: 5 of 58 lots with published bid counts.
2–35% / 28%
Buyer: 15 of 298 lots with published bid counts. Market: 16 of 58 lots with published bid counts.
4–69% / 26%
Buyer: 27 of 298 lots with published bid counts. Market: 15 of 58 lots with published bid counts.
7+84% / 38%
Buyer: 251 of 298 lots with published bid counts. Market: 22 of 58 lots with published bid counts.

How did awards compare with estimates?

i
This buyer24 lots with estimate and award · all categories
13% below estimate
The market59 lots with estimate and award · division 72 · East Midlands (authority’s region)
36% below estimate
% of lots with an estimate and award: this buyer (24) / the market (59) · select a colour for counts
Below estimate13% / 36%
Buyer: 3 of 24 lots with an estimate and award. Market: 21 of 59 lots with an estimate and award.
Within ±2%63% / 51%
Buyer: 15 of 24 lots with an estimate and award. Market: 30 of 59 lots with an estimate and award.
Above estimate25% / 14%
Buyer: 6 of 24 lots with an estimate and award. Market: 8 of 59 lots with an estimate and award.
2

Assess each lot
i

Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list

Lot #1CPV 7248 monthsEstimate not published

This lot lists more than one class in CPV 72. The comparison uses that group.

Expected competition
i

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 58 past lots.

—No model forecast yet9% chance of a single bid
Past bids on 58 similar lots
1 bid9%
5 of 58 similar past lots received 1 bid (9%).
2–328%
16 of 58 similar past lots received 2–3 (28%).
4–626%
15 of 58 similar past lots received 4–6 (26%).
7+38%
22 of 58 similar past lots received 7+ (38%).
Comparable past lots usually drew 5 bids.
Commercial price forecast
i

No comparable awards for this lot yet.

—Estimate not published
The buyer published no estimate for this lot, so there is nothing to forecast against. A price prediction here would be a number about a number we do not have.

Who has supplied this buyer on similar work?
i

No earlier contract of this buyer matches this lot on the published record.

Who could compete for this lot?
i

Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.

About this data
  • Estimates, labelled. The price range, possible competitors and earlier-work matches are our estimates from past awards, not published facts, win chances or price advice. The buyer’s own record and the wider market are shown apart, never mixed.
  • Source. Official UK public procurement notices (Find a Tender and Contracts Finder), reused under the Open Government Licence v3.0, updated through the day and rebuilt nightly. Not every figure uses both feeds, and each one shows how many records it rests on: see the methodology. Spotted something wrong? Tell us.

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Planned procurement
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
6 Nov 2026, 14:08 GMT
Last source update
6 Nov 2026, 14:54 GMT
Authority reference
WNC00000684
FTS notice number
2026/S 000-105814
Latest notice
Preliminary market engagement notice (UK2)
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-07b69a Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

6 Nov 2026 → 1 Aug 2027 · 4 dates
  1. Planning notice published8 days ago
    6 Nov 2026, 14:08 GMT
  2. Today
    14 Nov 2026
  3. Market engagementin 16 days
    30 Nov 2026, 23:59 GMT

    The document for completion can be accessed via In-Tend - In-Tend is located at in-tendhost.co.uk/wnc ↗

  4. Tender notice expectedin 137 days
    1 Apr 2027, 23:59 BST
  5. Contract startsin 258 days
    1 Aug 2027, 00:00 BST

Notice history

2 events · 2 releases on Find a Tender · since 6 Nov 2026
  1. Preliminary market engagement notice published
    6 Nov 2026, 14:08 GMT
    UK2
  2. Preliminary market engagement notice published
    6 Nov 2026, 14:54 GMT
    UK2

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

West Northamptonshire Council

Contracting authorityPublic authority - sub-central government GB-PPON: PGDV-8944-CMBP Angel Street, Northampton, East Midlands, NN1 1EDContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure