Unified Communications and Contact Centre Solution

{
  "id": "059394-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-09-24T15:54:45+01:00",
  "ocid": "ocds-h6vhtk-05a165",
  "buyer": {
    "id": "GB-PPON-PGZW-1429-QQZQ",
    "name": "Trafford Council"
  },
  "tender": {
    "id": "ocds-h6vhtk-05a165",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "contractPeriod": {
          "endDate": "2031-01-08T23:59:59Z",
          "startDate": "2026-01-09T00:00:00Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD3",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Unified Communications and Contact Centre Solution",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Trafford Council are looking to identify and engage a strategic partner to deliver a secure, robust, and future-ready Unified Communications (UC) and Contact Centre solution.\nThe solution must support Trafford Councils ambition to enhance resident engagement, streamline  internal communications, and integrate seamlessly with their corporate digital platforms.\nFurther details can be found within the attached market engagement brief on The Chest / Proactis - \nProject information - DN791882",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PGZW-1429-QQZQ",
      "name": "Trafford Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD34",
        "country": "GB",
        "locality": "Manchester",
        "postalCode": "M32 0TH",
        "countryName": "United Kingdom",
        "streetAddress": "Trafford Town Hall, Talbot Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PGZW-1429-QQZQ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement@star-procurement.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "059394-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/059394-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-09-24T15:54:45+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-10-17T23:59:59+01:00",
        "description": "Further details can be obtained by accessing the project information contained on The Chest / Proactis as per Project information - DN791882"
      }
    ]
  },
  "initiationType": "tender"
}