Official UK procurement notice
TS2337.2022 Provision of Chatbot and Livechat Services
Authority: ORDNANCE SURVEY LIMITED (Central government)
OS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently.
What is being bought
Published requirement descriptionOS wishes to appoint a partner to deliver a scalable and sustainable ChatBot and Live Chat multichannel solution, which will enable and support with the delivery of our digital transformation. OS expect the partner to deliver a solution and the necessary consultation and expertise on how our current use cases can be delivered effectively and efficiently. Once the channels are delivered, we will require ongoing support to maintain and further develop the solution.
CPV: Communication software development services
The lotProcurement structure
single lot · value publishedLot #1Provision of solution, implementation and support services for a Chatbot and Livechat…RenewalPublished value£250,000
Provision of solution, implementation and support services for a Chatbot and Livechat system. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/G6BP2GC8E8 ↗
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 14 Feb 2022, 14:14 GMT
- Last source update
- 14 Feb 2022, 14:14 GMT
- Award evaluation window
- 16 Mar 2022 – …
- Authority reference
TS2337- FTS notice number
2022/S 000-004150- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0316d1Find a Tender
- Electronic trading
- electronic payment
Publisher note: For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Communication-software-development-services./G6BP2GC8E8 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/G6BP2GC8E8 GO Reference: GO-2022214-PRO-19648398
How it was run
Official notice- Submission deadline
- 16 Mar 2022, 14:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 16 Mar 2022, 14:00 GMT
Timeline
14 Feb 2022 → 16 Mar 2022 · 3 dates- Notice published14 Feb 2022, 14:14 GMT
- Submission deadline16 Mar 2022, 14:00 GMT
- Bids opened16 Mar 2022, 14:00 GMT
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria