Travel Management Service · UK public procurement notice

Introduction & Framework Duration

The TMC will be responsible for the booking, online and offline, and fulfilment of all business travel requirement including but not limited to,

• Air/Flights.
• Hotel Accommodation.
• Conference Management Services, including ad hoc venue find when required.
• Corporate Hospitality Services.
• Trains.
• Taxis.
• Other associated travel peripherals, such as but not limited to visa's/passports/currency/airport parking.
• Afterhours services, including a 24/7 helpline.
• Traveller tracking.

Management Information and reporting

Cadent aims to develop a partnership with a TMC who can,

 Implement an online tool, in conjunction with an offline service, empowering the business travel policy.

 Train and communicate a travel services and peripherals, hotel accommodation and conferencing management services to all business entities and business departments as and when required.

 Deliver the range of services within predefined agreed performance levels, service levels and quality levels.

 Ensure contract deliverables are achieved on time in accordance with an agreed objectives or targets.

 Provide support to travellers during emergencies (I.e. national disasters, acts of terrorism, wars, etc.)

 Provide the services in a cost effective, flexible and efficient polite manner.

 Help travellers that have unexpected changes in their itinerary (weather delays, strikes, etc.)

 Ensure compliance to travel policy with every booking.

 Strategically and proactively guide Cadent towards best practices, innovation and cost savings.

 The Supplier will be responsible for providing relevant Management Information and reporting as requested by Cadent on a regular basis. Cadent will detail in the contract the types of MI that are required and where/when they shall be reported.

 Ability for Cadent to access a self-serve service on reports.

 Offer rate parity.