The Provision of Operations and Maintenance Services for the London Borough of Haringey's Decentralised Energy Network (DEN) Programme

The DEN portfolio is anticipated to grow substantially during the next decade and so key features of the Procurement are: - the ability to add new networks and/or network extensions and interconnections into the Contract(s); - the ability of the chosen Service Provider to undertake design reviews and adoptions. There are 3 key areas where the Service Provider will be required to deliver operationally: - Planned and Preventative Maintenance - this underpins the Contract and must be delivered in accordance with agreed frequencies. - Optimising the level of energy performance required from the DEN as set out in the Output Specification and in terms of, for example: (a) delivery temperatures; (b) proportion of heat from low or zero carbon source; (c) boiler efficiency. (d) Seasonal Coefficient of Performance for heat pumps. A comprehensive suite of Service Levels as defined in Schedule 9 of the draft Contract and which cover, for example: (a) responses to system failures; (b) restoration of heat supplies; (c) implementation of a disaster recovery plan The network is composed of four Authority-led neighbourhood scale DEN Systems situated at: - Broadwater Farm - an existing group heating scheme serving 1970s Council blocks. A major works project to expand and refurbish the system is completing in early 2021. The network now serves c850 occupied dwellings and 2 schools from a recently refurbished central boiler house and plans to grow to 1,200 dwellings; - Tottenham Hale - this is a new build scheme with a back up and top up boiler house connecting circa 12 development sites in the next decade which incorporate c.2,100 homes. These development sites will be supplied via either bulk supply or adoption of secondary networks to allow direct supply to final customers; - Wood Green - this is a new build scheme with back up and top up boiler house connecting circa 6 development sites in the next decade with a mix of bulk supply and adoption of secondary networks. These development sites include around 2,200 homes and will be supplied via either bulk supply or adoption of secondary networks to allow direct supply to final customers; - North Tottenham - the core scheme is a new build single site with 2,500 homes with full adoption of secondary networks and back up and top up boiler house. It is expected to grow to serve around 10 neighbouring sites with a mix of bulk supply and adoption of secondary networks; Area Network - the DEN portfolio will progressively construct sections of an area wide heating network taking LZC heat from Energetik to the four energy centres above. The Authority also plans to extend the area wide network southwards to supply bulk heat to third party developments at St Ann's hospital and Woodberry Down (in Hackney). This would result in 13+km of network. The wider portfolio including the energy centres, neighbourhood scale networks served from these hubs, private developments served and borough-wide network interconnecting to Energetik's Meridian Water network is also expected to be developed over the contract period and progressively added to the scope of the Contract. The Service Provider shall be required to undertake and be responsible for all necessary operation, testing, maintenance, replacement and repair services for each System, including but not limited to, buildings (including cleaning and associated landscaping and grounds maintenance, fences, etc.), plant, equipment, services and all other associated systems and apparatus to ensure that the components of each System operate and are in good condition in accordance with this Agreement and each System is capable at all times of meeting the Output Specification, the requirements of this Schedule, the Consumer Agreements and this Agreement including (but not limited to): • routine, periodic and visual inspection and testing (including any availability tests, system tests or annual insurance inspections) of each System including all safety systems, as required by this Agreement or as reasonably directed by the Client and including any works arising from or associated with such tests; - undertaking inspection, maintenance and cleaning works of each System in accordance with this Agreement and the PPM System; - routine, scheduled, non-scheduled and emergency maintenance and repair of any component parts of each System; - repair or replacement of component parts of each System as necessary and rectify any failure, damage, deterioration or malfunction to any building, landscaping, road, item of plant, equipment or services forming a part of each System; - updating operating and maintenance manuals for each System and marking up changes to "as built" drawings, resulting from work carried out by the Service Provider; - complying with the relevant manufacturer's recommendations at all times; - if requested, supply to the Client on a timely basis or on reasonable demand such pertinent operating information and maintenance records relating to the components of each System as may be required under this Agreement or as may be reasonably requested by the Client from time to time; - provide all requisite qualified and trained staff in accordance with this Agreement obtain any other such resources and sub-contractors as are necessary to provide the Services and operate and maintain the components of each System on a day-to-day basis and carry out all necessary administration in respect of such staff and sub-contractors (statutory and otherwise); and - with respect to the Meters, following completion of the System D&B Contractor's works or System D&B Contractor's commissioning, in each case in respect of any System, the Service Provider shall verify that the Meters in respect of the relevant System provide data to the Service Provider to allow compliance with the requirements of this Agreement. The Service Provider shall: • be responsible for day to day operation, maintenance and repairs and replacements of each System whether undertaken by directly employed staff or sub-contractors; • in the event that there is a failure in the supply of Electricity (whether planned or unplanned): - to the System; - to Consumers who are receiving Electricity supplies; and/or - the Energy Centre fails, • arrange a rapid response electrical generator hire contract with a specialist that ensures that a generator is connected to the System and/or Energy Centre and supplying power within four (4) hours of such failure which is of adequate capacity to meet the requirements of the System. Subject to the circumstances referred to below, where the generator is required to be used, the Service Provider shall be paid an additional fee for the reasonable transport, connection and hire charges of the generator, including its re-fuelling, in accordance with the Tender documents, provided that the rapid response generator hire contract shall be included at the Service Provider's own cost; • in the event that the supply of Heat to any part of any System fails due to an issue with the relevant System for a period of eight (8) hours implement the agreed contingency plan to deploy the Temporary Boiler Plant, connect such boiler plant to the relevant System and re-instate the supply of Heat to the relevant System until the issue with the relevant System is remedied. Subject to the circumstances referred to below, where the Temporary Boiler Plant is required to be used, the Service Provider shall be paid an additional fee for the reasonable transport, connection and hire charges of the Temporary Boiler Plant, including its re-fuelling, in accordance with the Tender documents, provided that the rapid response Temporary Boiler Plant hire contract shall be included at the Service Provider's own cost; - in the circumstances referred to above, demonstrate to the reasonable satisfaction of the Client that: - the loss of Heat or Electricity has not arisen as a consequence of an act or omission of the Service Provider or the Service Provider Operatives or any breach of any of the obligations under this Agreement; - the Service Provider and the Service Provider Operatives have used their reasonable endeavours to mitigate the impact of such failure; and - the costs incurred are demonstrated to the reasonable satisfaction of the Client.