Official UK procurement notice
HCC 09/22 - The Provision of an Out of Hours Call Handling Service
Authority: Hertfordshire County Council (Local council)
What is being bought
Published requirement descriptionThis is an award notice for The Provision of an Out of Hours Call Handling Service, and therefore the opportunity is closed.
CPV: Administrative social services · Call centre · Local telephone services · Public-telephone services · Switchboards · Telecommunications services · Telephone switchboard services · Telephone switchboards
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£475,000
Please see section V (award of contract) for further details. Hertfordshire County Council (the ‘Council’) has established a contract for the provision of an Out of Hours Call Handling Service. Please note that the value entered in V.2.4 is the amount available for the full contractOrganisations should be aware that due to the nature of the Services provided, the Contract shall be executed as a deed.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 23 Sept 2022, 14:35 BST
- Last source update
- 6 Jan 2023, 16:56 GMT
- Award evaluation window
- 28 Oct 2022 – …
- Authority reference
HCC2214058- FTS notice number
2023/S 000-000453- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-036b06Find a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
- Review procedure
The Contracting Authority will incorporate a minimum 10 calendar day (when using electronic means) standstill period at the point information on the award of the Contract is communicated to tenderers. This period allows unsuccessful tenderers to challenge the decision to award a Contract before a contract is executed/signed (as appropriate). The Public Contracts Regulations 2015 (‘Regulations’) provide for aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly and within the time limits as defined in the above regulations. Where a Contract has not been entered into the court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the Contract has been entered into the court has the options to award damages and/or to shorten or order the Contract ineffective.
Publisher note: Please note Hertfordshire County Council has worked closely with its districts and partners to create a joint procurement portal called supply Hertfordshire. This portal provides an e-Tendering system which is run by In-Tend.To access this procurement opportunity please visit www.supplyhertfordshire.uk and follow the on-screen guidance. In accordance with Regulation 53 of The Public Contracts Regulations 2015, the Council's procurement documents are available within the e-Tendering system.This is a one stage procurement process. Therefore, if you wish to be considered as a tenderer you must complete and submit a tender by the specified closing date and time. Tender submissions cannot be uploaded after this return deadline.Any clarifications regarding this opportunity must be raised through Correspondence area in the eTendering system.If you are experiencing problems In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: [email protected] or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00.The Council reserves the right at any time to cease the procurement process and not award a Contract or to award only part of the opportunity described in this notice. If the Council takes up this right, then they will not be responsible for or pay the expenses or losses, which may be incurred by any organisation or tenderer as a result.The Council undertakes to hold confidential any information provided in the proposal submitted, subject to the Council's obligations under the law including the Freedom of Information Act 2000. If the organisation considers that any of the information submitted in the proposal should not be disclosed because of its sensitivity then this should be stated with the reason for considering it sensitive. The Council will then endeavour to consult with the applicant about such sensitive information when considering any request received under the Freedom of Information Act 2000 before replying to such a request.The Council reserves the right to carry out additional financial checks on all organisations bidding for this opportunity at any time during the procurement process. This is to ensure that they continue to meet the Council's requirements and remain financially viable to fulfil the requirements under the Contract.
How it was run
Official notice- Submission deadline
- 28 Oct 2022, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 28 Oct 2022, 12:00 BST
Timeline
28 Oct 2022 → 6 Jan 2023 · 3 dates- Submission deadline28 Oct 2022, 12:00 BST
- Bids opened28 Oct 2022, 12:00 BST
- Notice published6 Jan 2023, 16:56 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete6 Jan 2023, 16:56 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| West Midlands Ambulance Service University NHS Foundation TrustThe provision of an Out of Hours Call Handling Service. | £475,000 † | — | Awarded |
Contracts
The provision of an Out of Hours Call Handling Service. · West Midlands Ambulance Service University NHS Foundation Trust
- Signed
- 12 Dec 2022
- Value
- £475,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Chief Legal OfficerReview contact point
- High Court, Mediation bodyReview body
Bidders & participating suppliers
1 commercial party on the notice- West Midlands Ambulance Service University NHS Foundation TrustAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria