Official UK procurement notice
The Provision of a Mental Health Crisis Text Support Service on behalf of NHS Cheshire and Merseyside Integrated Care Board
Authority: NHS Cheshire and Merseyside Integrated Care Board (Central government)
What is being bought
Published requirement descriptionNHS Cheshire and Merseyside is seeking to engage with the market regarding the provision of an all-age, 24-hour, 7 days a week/ 365 days a year Mental Health Crisis Text Service across Cheshire and Merseyside.
The service will provide immediate, accessible and inclusive text-based support for individuals experiencing a mental health crisis and will operate 24 hours a day, 365 days a year. The service is intended to be fully integrated with NHS 111 (Mental Health Option) and local crisis response pathways, ensuring seamless access to urgent mental health support and onward referral where required.
The service has been developed in line with NHS England guidance on urgent and emergency mental health care and supports the objectives of the NHS Long Term Plan, the Urgent and Emergency Care Recovery Plan, and national suicide prevention priorities. It aims to improve access to crisis support for people who may experience barriers to traditional services, including those affected by stigma, communication difficulties, disability, sensory needs, or geographical isolation across the region's diverse urban and rural communities.
This notice is intended to inform the market of the Authority's future procurement intentions and support engagement with potential providers.
The term of the contract is 2 years plus a potential 1 year extension. The total contract value over the 2 years plus the potential 1 year extension will be a maximum total contract value calculated as £900,000
CPV: Health services
The lotProcurement structure
single lot · no lot value publishedLot #1The Authority is seeking to engage with the market in advance of a potential…Planned
The Authority is seeking to engage with the market in advance of a potential procurement for the provision of an all-age Mental Health Crisis Text Service across Cheshire and Merseyside, operating 24 hours a day, 7 days a week, 365 days a year.
The service will provide immediate text-based support for individuals experiencing mental health distress or crisis, including assessment, de-escalation, safety planning, signposting and referral into appropriate local crisis and urgent mental health services. The service must be accessible, inclusive and responsive to the needs of diverse populations, including individuals who may face barriers to accessing traditional telephone or face-to-face support.
The service will be required to integrate effectively with NHS 111 (Mental Health Option), local crisis pathways and other relevant health and care services across Cheshire and Merseyside, supporting timely access to urgent mental health care and helping to reduce avoidable presentations to emergency and acute services.
Through this market engagement exercise, the Authority is seeking feedback from potential providers on service delivery models, operational requirements, integration considerations, affordability, capacity and capability, and any opportunities for innovation. Information gathered will help inform the development of the service specification and procurement strategy.
All market engagement documentation and supporting materials will be made available via SAP Ariba. Interested organisations wishing to participate in this market engagement exercise should register their interest through SAP Ariba (link provided below), where they will be able to access the relevant documentation, submit responses and receive any updates or clarifications issued by the Authority.
portal.us.bn.cloud.ariba.com/dashboard/public/app… ↗
Please use the "Respond" button and follow the instructions provided to either log in or create an account.
Once this has been completed, you will be able to access and download the MEQ documents.
This procurement requirement falls within the scope of the Provider Selection Regime (PSR), as introduced under the Health Care Services (Provider Selection Regime) Regulations 2023. Accordingly, any subsequent procurement process will be conducted in accordance with the applicable PSR regulations and guidance. This market engagement exercise is being undertaken to inform the commissioning approach, understand market capability and capacity, and gather information from potential providers prior to making any procurement decision.
Pipeline intelligence · planning stage: how this market runs before the tender is published
How NHS Cheshire and Merseyside Integrated Care Board buys Health services (CPV 8510), and who usually turns up
NHS Cheshire and Merseyside Integrated Care Board’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Health services (CPV 8510) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in North West England.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered in the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 59 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid14%
2–332%
4–631%
7+23%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate43%
Within ±2%47%
Above estimate10%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1The Authority is seeking to engage with the market in advance of a potential…CPV 8510Published estimate£900k
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How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 65 past lots.
A forecast, not a list of bidders.
1 bid14%
2–332%
4–631%
7+23%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Why listed |
|---|---|---|---|---|
| Liverpool Adult ADHD - Ladders of Life LtdEarlier contract | NHS Cheshire and Merseyside Integrated Care Board - St Helens Place: Adult ADHD Non Clinical Support Servicenotice published Oct 2024 | — | £175k | Matched as the earlier contract |
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
What this replaces i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
50% title match.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
50% title match.
A past supplier may not bid again.
The prior contract this notice most likely re-tenders · matched by title and category (50% title match), the holder is not guaranteed to re-bid
NHS Cheshire and Merseyside Integrated Care Board - St Helens Place: Adult ADHD Non Clinical Support Service — held by Liverpool Adult ADHD - Ladders of Life Ltd; no contract end date published.
Procedure terms & legal framework
From the official record- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 10 Aug 2026, 08:51 BST
- Last source update
- 10 Aug 2026, 08:51 BST
- FTS notice number
2026/S 000-075524- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06df9fFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
10 Aug 2026 → 1 Sept 2026 · 2 dates- Notice published75 days ago10 Aug 2026, 08:51 BST
- Tender notice expected53 days ago1 Sept 2026, 00:00 BST
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.