Official UK procurement notice
The Provision of a Customer Service Training Package
Authority: Thameslink Southern Great Northern Limited (TSGN) (Public body)
What is being bought
Published requirement descriptionAs part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
CPV: Education and training services · Personnel-training services · Staff development services
The lotProcurement structure
single lot · no lot value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 18 Sept 2024, 17:29 BST
- Last source update
- 30 May 2025, 10:15 BST
- Authority reference
2024/S 000-029913- FTS notice number
2025/S 000-028673- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-049c09Find a Tender
How it was run
Official notice- Submission deadline
- 18 Oct 2024, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
18 Oct 2024 → 30 May 2025 · 2 dates- Submission deadline18 Oct 2024, 12:00 BST
- Notice published30 May 2025, 10:15 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete30 May 2025, 10:15 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| The Happy Consultancy Group | £618,099 † | — | Awarded |
Contracts
Contract 028673-2025-1 · The Happy Consultancy Group
- Signed
- 27 May 2025
- Value
- £618,099
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
- The Royal Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- The Happy Consultancy GroupAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.