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Official procurement procedure

The Provision of a Customer Service Training Package

Education and training services
Personnel-training services
Staff development services
London (UKI)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: GOVIA THAMESLINK RAILWAY LIMITED: "The Provision of a Customer Service Training Package". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityGOVIA THAMESLINK RAILWAY LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: GOVIA THAMESLINK RAILWAY LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for GOVIA THAMESLINK RAILWAY LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.7Bids / Report
33.3% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 9 active published awards; 3 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityGOVIA THAMESLINK RAILWAY LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published30 May 2025, 10:15 BST
Last source update30 May 2025, 10:15 BST
Recurring procurementNot published
ClassificationEducation and training services, Personnel-training services, Staff development services
Delivery area
London (UKI)
OCIDocds-h6vhtk-049c09
What is being bought
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
What changed
From the official release history
  1. tender value changed
    30 May 2025, 10:15 BST
  2. Status changed to complete
    30 May 2025, 10:15 BST
  3. Official notice release published
    30 May 2025, 10:15 BST
  4. Submission deadline changed to published date
    30 May 2025, 10:15 BST
  5. Published value updated to £1,000,000
    18 Sept 2024, 17:29 BST
  6. Status changed to active
    18 Sept 2024, 17:29 BST
  7. Official notice release published
    18 Sept 2024, 17:29 BST
  8. Submission deadline changed to 18 Oct 2024, 12:00 BST
    18 Sept 2024, 17:29 BST
  9. Buyer information updated
    18 Sept 2024, 17:29 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    30 May 2025, 10:15 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 27 May 2025, 00:00 BST · £618,099
Commercial outcome and competition
Awards
The Happy Consultancy Group
Not published · Not published · active
Contracts
Contract
£618,099 · signed 27 May 2025, 00:00 BST · active
Bid statistics
bids: 7 (lot 1)
Buyer and organisations in this procedure

GOVIA THAMESLINK RAILWAY LIMITED

Contracting authority GB-COH-07934306
View buyer profile

  • GOVIA THAMESLINK RAILWAY LIMITED
    buyer

    GB-COH: 07934306
    1st Floor Monument Place, 24 Monument Street, London, UKI31, EC3R8AJ
    dulcie.neal@gtrailway.com
    +44 7929063232

  • High Court
    reviewBody

    London

  • The Happy Consultancy Group
    supplier

    GB-COH: 09658948
    Chelmsford, UK
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published