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planned
Official procurement procedure

TfL 95855 - London Transport Museum Customer Research and Benchmarking

Customer satisfaction survey
Market research services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Transport for London: "TfL 95855 - London Transport Museum Customer Research and Benchmarking". Published status: planned. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityTransport for LondonScope & CategoriesNot publishedSubmission Window
planned
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Transport for London
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Transport for London. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.5Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 4 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityTransport for London
Procedure methodNot published
Procurement categoryNot published
Statusplanned
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published18 Mar 2022, 14:51 GMT
Last source update18 Mar 2022, 14:51 GMT
Recurring procurementNot published
ClassificationCustomer satisfaction survey, Market research services
Delivery area
UK
OCIDocds-h6vhtk-0323ab
What is being bought
This Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) on behalf of the London Transport Museum (LTM) and seeks to obtain market feedback to inform LTM’s approach towards its market research requirements. The purpose of this Market Sounding Questionnaire is to ascertain if there are any companies able to supply LTM with valuable bespoke benchmarking data in addition to its visitor survey. Details of some of the benchmarking data LTM would like to have insight on is outlined below: • Audience segment comparisons. • Engagement • Overall value for money (ticket price) • Percent of visitors that are of Black, Asian, Minority or ethnic background • Percent of families visiting that are Black, Asian, minority, ethnic visitors • Percent of families visiting that are socio-economic grade C2, D, E • Percent of visitors that use the attractions website pre-visit • Net promotor score • Visitor motivation to visit • Overall enjoyment • Likelihood to return • Intention to share on social media • Average dwell time • Visitor engagement ratings • Ratings for the amount of queuing • Perceptions of commitment to environmental sustainability • Retail: conversion from browsing to purchase • Retail: spend per head • Retail: Value for money • Retail: customer service • Retail: Quality of products • Retail: Range of items for adults • Retail: Overall • Retail: Range of items for children • Catering: Average spend per party • Catering: Use of facility • Catering: Efficient • Catering: service • Catering: Value for money • Catering: Range for adults • Catering: Range for children • Catering: Quality This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind TfL to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. Please complete this questionnaire via ProContract under the reference - DN603200
What changed
From the official release history
  1. Status changed to planned
    18 Mar 2022, 14:51 GMT
  2. Official notice release published
    18 Mar 2022, 14:51 GMT
  3. Buyer information updated
    18 Mar 2022, 14:51 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planned
    Published valueNot published
    This Market Sounding Questionnaire (MSQ) is issued by Transport for London (TfL) on behalf of the London Transport Museum (LTM) and seeks to obtain market feedback to inform LTM’s approach towards its market research requirements. The purpose of this Market Sounding Questionnaire is to ascertain if there are any companies able to supply LTM with valuable bespoke benchmarking data in addition to its visitor survey. Details of some of the benchmarking data LTM would like to have insight on is outlined below: • Audience segment comparisons. • Engagement • Overall value for money (ticket price) • Percent of visitors that are of Black, Asian, Minority or ethnic background • Percent of families visiting that are Black, Asian, minority, ethnic visitors • Percent of families visiting that are socio-economic grade C2, D, E • Percent of visitors that use the attractions website pre-visit • Net promotor score • Visitor motivation to visit • Overall enjoyment • Likelihood to return • Intention to share on social media • Average dwell time • Visitor engagement ratings • Ratings for the amount of queuing • Perceptions of commitment to environmental sustainability • Retail: conversion from browsing to purchase • Retail: spend per head • Retail: Value for money • Retail: customer service • Retail: Quality of products • Retail: Range of items for adults • Retail: Overall • Retail: Range of items for children • Catering: Average spend per party • Catering: Use of facility • Catering: Efficient • Catering: service • Catering: Value for money • Catering: Range for adults • Catering: Range for children • Catering: Quality
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    18 Mar 2022, 14:51 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Transport for London

Contracting authority GB-FTS-3842
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published