Term Service Contract for the Servicing, Maintenance and Compliance (Gas, M&E and Buildings) for Council Managed Assets

SCOPE OF WORKS The core scope of works, which the successful supplier will be required to deliver are: • Domestic gas servicing, testing, maintenance and replacement installations: 1. Landlord annual gas safety check; 2. Void gas safety check; 3. Domestic gas boiler and heating repairs; and 4. Domestic gas boiler installations including heating systems, controls and all pipework. • General servicing, testing, maintenance and replacement as appropriate of the following service areas and any other mechanical and electrical installations within Housing assets as directed but not limited to the existing named installations referred to within points 1-4 below and may include emerging technologies or regulation requirements over the life of the contract: 1. Dwelling detectors, including smoke, heat and carbon monoxide (CO); 2. Heat recovery units (dwellings) including filter changes; 3. Air ventilation extraction (dwellings) including duct cleaning, filter and fire damper changes; and 4. Heating interface units (HIU). • Visual inspection and recording as necessary of the following dwelling areas within Housing assets as directed, reporting any identified repairs to the council or other service providers as appropriate: 1. Electrical installation; 2. Property fire doors; 3. Property windows; and 4. Sprinkler heads. ANCILLARY SCOPE OF WORKS The ancillary scope of works, which the successful supplier may be required to deliver, namely: • Commercial gas servicing, testing, maintenance and replacement installations: 1. Landlord annual gas safety check; 2. Commercial gas boiler and heating repairs; and 3. Commercial gas boiler installations including heating systems, controls and all pipework. • Water system testing and assessments across Housing and Corporate assets, namely 1. Water temperature testing with follow up water quality testing, as required 2. Legionella Risk Assessments • General servicing, testing, maintenance and replacement as appropriate of the following service areas and any other mechanical and electrical installations within Corporate assets as directed but not limited to the existing named installations and may include emerging technologies over the life of the contract: 1. Catering and laundry appliances OUT OF HOURS SERVICE The supplier will be required to resource an out of hours service which is available 365 days a year. TECHNICAL SCOPE FURTHER INFORMATION For further information in respect of the technical scope of the contract suppliers are referred to the draft version of Schedule 3 - Part 1 - Service Information, sections SI 1800 and SI 1900, and Schedule 3 - Part 2a - Affected Property accessible via InTend CONTRACT FORM & MANAGEMENT The contract will be let using the NEC4 Term Service Option E Cost Reimbursable terms, with project work let via task orders. It is important to note that the standard NEC4 Term Service Contract has been amended to utilise a fixed Contractor fee sum, as opposed to a percentage. The fee will be fixed for the service period and will be reviewed annually, with agreed inflation indices applied as described in draft Schedule 2 - Contract Data Part 1, section Z18.0. The contract also includes a set of cost thresholds which are detailed in the schedules. For further information regarding the Contractor Fee and cost thresholds suppliers are referred to the draft versions available via InTend of Schedule 2 - Contract Data Part 1, Schedule 3 Part 1 - Service Information, Schedule 3 Part 3 - Disallowed Cost and Schedule 6 Part 1 - Defined Cost and Fee. OPEN BOOK & SYSTEMS THINKING METHODOLOGY The contract will be managed on a full open book partnership basis with adoption of a range of Vanguard Systems Thinking designed processes and performance measures. Systems Thinking methodologies have been incorporated and applied across the council's contracts with term service providers since 2006. For further information regarding the system improvement methodology (Vanguard Systems Thinking) adopted by the council suppliers are referred to the draft version of Schedule 3 - Part 1 - Service Information, sections SI 700 and SI 1800, Schedule 3 - Part 16 - Capability Measure Operational Definition and the Asset Management Strategy 2021, section 2 available via InTend. The supplier will be required to adopt the council's systems thinking principles, working practices and utilise its in-house repairs and maintenance IT system. A high level of contract specific local level autonomy on the part of the supplier will be required to make this work. PARTNERSHIP WORKING In addition to working in close partnership with the council, the supplier will also be required to work in partnership with the council's other existing term service contractor partners. For further information and details on the council's existing term service contractor partners, suppliers are referred to the draft version of Schedule 4 - Part 1 - Partnering Information via InTend. SOCIAL VALUE The council have adopted a Social Value Policy that requires the supplier to deliver against a range of social value outcomes which may include but are not limited to considerations related to local employment, opportunities for disadvantaged groups, inclusivity, local supply chain / sub-contractor utilisation, skills and apprenticeships, environmental impact, etc. For further information on social value, suppliers are referred to the Council Social Value Policy 2021 and draft Schedule 9 - Social Value Commitment accessible via InTend. Additional information: The following documentation has been issued via InTend: • SSQ - Project Information & Instructions to Applicants (this document) • SSQ - Questionnaire • Appendix 1 - Contract Case Study Template • Appendix 2 - Contract Case Study Summary List • Appendix 3 - Case Study Reference Questionnaire • Supplier Guidance (InTend Guidance - a step by step guide for operating the Council's e-sourcing solution) • Draft Procurement documents Zip file, comprising: o Instructions to Tenderers (draft) o Schedule 2 - Part 1 - Contract Data (draft) o Schedule 3 - Part 1 - Service Information (draft) o Schedule 3 - Part 2a - Affected Property (draft) o Schedule 3 - Part 3 - Disallowed Cost (draft) o Schedule 3 - Part 4 - Associated Policies, Strategies & Documents (draft) o Schedule 3 - Part 5 - Out of Hours Contractor Rota (draft) o Schedule 3 - Part 6 - (Contractors Name) Contractors Plan (draft) o Schedule 3 - Part 7 - (Contractors Name) Application for Payment (draft) o Schedule 3 - Part 7a - (Contractors Name) Payment Actual vs. Forecast (draft) o Schedule 3 - Part 8 - Approved Subcontractors (draft) o Schedule 3 - Part 9 - Approved Materials (draft) o Schedule 3 - Part 10 - Contractor Job Cost Schema (draft) o Schedule 3 - Part 12 - Contractors Notification (draft) o Schedule 3 - Part 13 - Service Manager Instruction (draft) o Schedule 3 - Part 14 - Service Manager Notification (draft) o Schedule 3 - Part 15 - Task Order (draft) o Schedule 3 - Part 16 - Capability Measures Operational Definition (draft) o Schedule 3 - Part 19 - Employers Equipment Register (draft) o Schedule 3 - Part 21 - Repair Authorisation Instruction (draft) o Schedule 4 - Part 1 - Partnering Information (draft) o Schedule 5 - Part 1 - Contract Data Part 2 (draft) o *Schedule 5 - Part 2 - (Contractors Name) Service Information o Schedule 6 - Part 1 - Defined Cost and Fee (draft) o Schedule 6 - Part 2 - Cost Model (draft) o Schedule 7 - Forms for Completion (draft) o Schedule 8 - Liberty TUPE Employee Liability Information (draft) o Schedule 9 - Social value Commitment (draft) • Building Management and Corporate policies Zip file, comprising: o Asset Management Strategy o BM Asbestos Policy o BM Charging for Repairs Policy o BM Disabled Adaptations Policy o BM Electrical Certificates Policy o BM Fire Safety Policy o BM Repairs and Maintenance Allowance Policy o BM Requests to Improve Our Properties Policy o BM Right to Repair Policy o BM Scope of Service o BM Special Decorations Policy o BM Tenant & Leaseholder Improvements & Alterations Policy o BM Keyword Guidance - GE has Word o PCC Anti-Fraud, Bribery & Corruption Policy o PCC Corporate Complaints policy - Dec 2021 o PCC Data Protection Policy o PCC Data Security Incident Management Policy o PCC Gifts & Hospitality Policy o PCC ICT Access Policy o PCC Keep IT Secure and Legal Policy o PCC PAT Policy awaiting approval o PCC Risk & Assurance Management Policy o PCC Smoking at Work Policy o PCC Social Value Policy o PCC Software Policy o PCC Transport Strategy o PCC Whistle Blowing Policy Schedule 3 Parts 11, 17, 18 and 20 have been retired or do not form part of this contract *Schedule 5 - Part 2 - (Contractors Name) Service Information / Quality Assessment Questions is currently being prepared by the Council and will be issued to the shortlisted suppliers with the final versions of the procurement documentation. The draft schedule is not complete but provides for element headings and weightings. Please note that the documents listed above marked "(draft)" are being issued at this stage of the procurement in draft form for awareness. Following this stage of the procurement, the documents will be issued in their final form to the suppliers who are being invited to tender. The final documents may vary from and will supersede these draft versions.