TENDER FOR THE PROVISION OF CONSULTANCY TO SUPPORT THE DELIVERY OF TRANSFORMATION WITHIN THE NORTH WALES COMMUNITY DENTAL SERVICE

In January 2023 190 members of the North Wales Community Dental Service came together at a Deep Dive event to review current service provision and definition alongside workforce challenges to highlight areas where transformation and change is required to align the service with the direction of WHC (2022) 022. As a result a plan of around 200 items was identified. Each of these could be classified into one of 7 workstreams Service Definition, IT, Estates and Equipment, Service Delivery and Management, Communication, Education and Training. A programme of work has been identified with a 6 month and 2-year delivery plan being worked up. Programme commenced in April 23. We are now looking for support to add additional capacity in the team to deliver projects under these workstreams. Key areas include service definition, standardisation, processes and procedures for referral and discharge of patients. We will require support for tabletop data analysis, variation analysis, standardisation, discovery, workshops, process mapping, improvement discussion, agreement and implementation of new ways of working. We will be working towards a change in mindset and implementing a culture of continuous improvement as part of this programme of transformation. Progress reporting, liaising with project team, programme lead and exec sponsor will be key to delivery of success. Specific projects from within the programme of work will be allocated post award of contract.