Tender for the Management of the Catering Services at Grace Academy Solihull

Aims of the Service

The Grace Academy Solihull wish to be at the forefront of educational catering and as such require a modern, branded offer that reflects the leading trends in the industry.

At this time, the School's wish is to commence a catering contract, with a partner who shares their vision for a customer-focused service that attracts the maximum number of students. The meals that are to be provided must be appealing to customers, imaginative, provide good value for money and be nutritionally balanced to encourage all students to make an educated choice. The engagement of the pupils is important they want to continue building a relationship with the local community.

The School's objectives for the new contract are as follows: -

• A catering service that understands the context of the school, pupils and wider community.
• A strong Contractor Area Manager who lives local to the school and will develop and lead the team to deliver exceptional customer service, a consistently high-quality food offer and spend a substantial amount of time on site at the outset to undertake this.
• A Contractor who is proactive in their relationship management with the School.
• Investment in the School's Catering service through increased marketing in return for a tenure of contract.
• A higher number of students and staff using the facilities by providing a high quality, affordable and nutritious meal.
• A catering service that encourages students to take a heathy and balanced meal.
• Food and drinks that look appetising and are attractively presented.
• A hospitality service that will help showcase the School through events to parents and visitors.
• A Contractor that adopts a flexible and proactive approach to all School activities.
• A service that is professionally merchandised and marketed with discretion and to the mutual benefit of the School and the Contractor.
• A Contractor that operates using the optimum level of staffing.
• A Contractor with other local operations which can be used to share resources and support.