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Official procurement procedure

TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES

Information technology services
Scotland (UKM71)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Dundee City Council: "TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDundee City CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Dundee City Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Dundee City Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2Bids / Report
66.7% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 3 active published awards; 3 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDundee City Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published9 Jul 2025, 11:05 BST
Last source update9 Jul 2025, 11:05 BST
Recurring procurementNot published
ClassificationInformation technology services
Delivery area
Scotland (UKM71)
OCIDocds-h6vhtk-041cfa
What is being bought
Implementation of Omnichannel Services
What changed
From the official release history
  1. Status changed to complete
    9 Jul 2025, 11:05 BST
  2. Official notice release published
    9 Jul 2025, 11:05 BST
  3. Official notice release published
    9 Feb 2024, 15:12 GMT
  4. Official notice release published
    26 Jan 2024, 17:05 GMT
  5. Official notice release published
    15 Jan 2024, 16:51 GMT
  6. tender value changed
    15 Dec 2023, 10:20 GMT
  7. Status changed to published status
    15 Dec 2023, 10:20 GMT
  8. Official notice release published
    15 Dec 2023, 10:20 GMT
  9. Submission deadline changed to published date
    15 Dec 2023, 10:20 GMT
  10. Published value updated to £147,000
    27 Nov 2023, 12:49 GMT
  11. Status changed to active
    27 Nov 2023, 12:49 GMT
  12. Official notice release published
    27 Nov 2023, 12:49 GMT
  13. Submission deadline changed to 3 Jan 2024, 12:00 GMT
    27 Nov 2023, 12:49 GMT
  14. Buyer information updated
    27 Nov 2023, 12:49 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Council wishes to seek proposals from prospective marketplace suppliers to assist in the implementation of Omnichannel facilities for Dundee City Council. The preferred supplier or suppliers will be called upon to provide various levels of assistance. The initial scope of the project being to establish the omnichannel facilities in Customer Services processes. With the solution allowing flexibility to expand into further Service areas as required. The Council is seeking to significantly increase the volume of requests and transactions handled by a combination of automated chatbot facilities and webchat Additionally the Council wishes to consider a resolution of a high volume of calls through conversational automated intelligence. The outcome of this will see a reduction in enquiries handled by Council staff and the ability of Council staff to manage multiple threaded queries.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    9 Jul 2025, 11:05 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 7 May 2024, 00:00 BST · £142,664
Commercial outcome and competition
Awards
Digital Modus Ltd
Not published · Not published · active
Contracts
Contract
£142,664 · signed 7 May 2024, 00:00 BST · active
Bid statistics
bids: 4 (lot 1)
electronicBids: 4 (lot 1)
foreignBidsFromEU: 1 (lot 1)
foreignBidsFromNonEU: 3 (lot 1)
smeBids: 4 (lot 1)
Buyer and organisations in this procedure

Dundee City Council

Contracting authority GB-FTS-60247
View buyer profile

  • Dundee City Council
    buyer

    Dundee City Council, Procurement, Dundee House, Floor 4, 50 North Lindsay Street, DUNDEE, UKM71, DD1 1NZ
    claire.petrie@dundeecity.gov.uk
    +44 1382433417

  • Digital Modus Ltd
    supplier

    Winton House, Winton Square, Basingstoke, UK, RG21 8EN
    +44 8000886080

  • Dundee Sheriff Court
    reviewBody

    6 West Bell Street, Dundee, DD1 9AD
    dundee@scotcourts.gov.uk
    +44 1382229961

  • Scottish Courts Service
    mediationBody

    Saughton House, Broomhouse Drive, Edinburgh, EH11 3XD
    enquiries@scotscourts.gov.uk
    +44 1314443300
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published