Official UK procurement notice
Tenant Satisfaction Survey · UK public procurement notice
Authority: South Tyneside Council (Local council)
What is being bought
Published requirement descriptionSouth Tyneside Council wishes to carry out a tenant satisfaction measures (TSM) survey to understand the views of our customers. The council currently has 16,000 tenancies.
We would like the successful provider to use the government's set TSMs questions as the basis for carrying out a tenant satisfaction survey with a representative sample of the council's tenants. The survey may need to be reviewed and amended should the content of the TSMs change during the period but must include:-
- Separate covering letter
- All required TSM questions
- Two additional open text questions
- Six demographic questions (9 options max per question, previously one A4 side)
CPV: Surveying services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£48,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lot awarding rule: Tenders will firstly be assessed on their suitability using the Procurement Specific Questionnaire. All those that are suitable/ or the highest scoring 3 to 5 ranked suppliers will be be evaluated on 60% price and 40% quality. Full details are provided in the tender pack.
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Below threshold
- Regulatory regime
- Concession
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 17 Nov 2025, 16:26 GMT
- Last source update
- 14 Jan 2026, 11:13 GMT
- Authority reference
F8107- FTS notice number
2025/S 000-074525- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05e2c5Find a Tender
- Reserved participation area
- K02000001
How it was run
Official notice- Submission deadline
- 5 Dec 2025, 12:00 GMT
- Clarification deadline
- 29 Nov 2025, 23:59 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
Tenderers should submit one electronic copy of their Tender (compatible with Microsoft Office or Adobe PDF) via the Open E-Procurement System - www.nepo.org/open ↗
Project reference number is OPEN20251995
Timeline
17 Nov 2025 → 1 Feb 2026 · 5 dates- Tender notice published339 days ago17 Nov 2025, 16:26 GMT
- Clarification questions by326 days ago29 Nov 2025, 23:59 GMT
- Submission deadline321 days ago5 Dec 2025, 12:00 GMT
- Latest notice published281 days ago14 Jan 2026, 11:13 GMT
- Contract starts263 days ago1 Feb 2026
Notice history
5 events · 3 releases on Find a Tender · since 17 Nov 2025- Tender notice published17 Nov 2025, 16:26 GMTUK4
- Contract award notice published18 Dec 2025, 15:53 GMTUK6
- Status changed to complete18 Dec 2025, 15:53 GMT
- Contract signature expected9 Jan 2026, 23:59 GMTscheduled
- Contract details notice published14 Jan 2026, 11:13 GMTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ARP Research LtdSME1 Feb 2026 – 31 Jan 2029 · up to 31 Jan 2030Extensions: An extension would be approved if the Council is satisfied with the service that has been provided throughout the initial contract period, | £46,785 | 18 Dec 2025 | Awarded |
Contracts
Tenant Satisfaction Survey · ARP Research LtdSME
- Signed
- 14 Jan 2026
- Value
- £46,785
- Period
- 1 Feb 2026 – 31 Jan 2029 · up to 31 Jan 2030 with extensions
- Status
- active
- Extensions
- An extension would be approved if the Council is satisfied with the service that has been provided throughout the initial contract period,
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2final-stage tenders · 3 at stage one | 2 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- ARP RESEARCH LTDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Bidders must be registered on the Open E-Procurement System. Registration is free of charge via https://open-uk.org/login. Once registered, please search for Project number # OPEN20251995 where you can download the full tender pack.
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender