Official UK procurement notice
Temporary Labour for GWR · UK public procurement notice
Authority: FIRST GREATER WESTERN LIMITED (Public body)·On behalf of: FIRST RAIL HOLDINGS LIMITED
What is being bought2 lots · detail below
Published requirement descriptionTemporary labour for:
o Operational support (Gate line, Customer Services, Event Management, Passenger Assistance)
o Business Support functions (Receptionist & Postal Clerk, Revenue Recovery Administration, etc.)
- How the procedure runs: First Rail Procurement Services (FPS) will manage the tender process on behalf of GWR. This will be a two stage process with Pre Qualification Stage (PQQ). Following the evaluation of the PQQ responses, the Client will shortlist the Applicants it will invite to tender in accordance with the terms of the PQQ. The Client reserves the right to limit the number of Applicants that are invited to tender to a maximum of five Applicants. Only Applicants that score a "Pass" for all non-qualitatively scored questions in the PQQ will be considered and places will be awarded in order of highest to lowest score. The client reserves the right, in its absolute discretion, to invite more Applicants if there is a tie in the scores between two or more Applicants for the final place. The PQQ will be followed by an Invitation to Negotiate (ITN) with shortlisted bidders being taken forward to a Presentation stage (optional) before final evaluation and award. The final scores for each Tender will be added together, after application of the relevant weightings, to receive a final score for each Tender. The Tenders will then be ranked according to the final scores received to identify the Most Advantageous Tender. The tender will be broken into the following Lots: • Lot 1 General Business Support and Admin functions • Lot 2 Operational Support (frontline support services - customer service, event management, Gateline, Passengers' assistance, possessions)
CPV: Supply services of personnel including temporary staff
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£1,263,653 together) · same evaluation weights on every lotLot #1Admin, Finance and Business Support FunctionsAwardedRenewalPublished value£93,477
Provision of temporary labour for the following roles:
- Admin
- Finance
- Business support functions
Lot #2Operational SupportAwardedRenewalPublished value£1,170,176
At certain times throughout the year, GWR requires temporary staff to support with either routine station operations or specific planned events. Increased footfall during peak seasons is often reflected in an increased seasonal demand for temporary staff, whereas business as usual demands (eg to cover sickness or roster gaps) can fluctuate throughout the year, requiring a responsive temporary workforce that can flex with our needs. These temporary staff are specifically required to support with the following functions/roles:
- Gateline
- Station Assistance
- General Customer Service
- Events
- Projects/Possessions
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 50%
- Price: 40%
- Commercial terms: 10%
Published award criteria (3)
- Price: • Commercial submissions
- Quality: • Service Specification & Innovation(40%) o Clear account structure o Account manager o Fully managed service o Invoicing • Sustainability (10%)
- Commercial terms: • Compliance Contract T&C • SLAs/KPIs • Supplier Margins
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 12 Nov 2025, 13:19 GMT
- Last source update
- 30 Mar 2026, 11:26 BST
- Award evaluation window
- Submission end – 25 Mar 2026
- Authority reference
FX1322- FTS notice number
2025/S 000-073182- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05df95Find a Tender
- How it runs
First Rail Procurement Services (FPS) will manage the tender process on behalf of GWR.
This will be a two stage process with Pre Qualification Stage (PQQ).
Following the evaluation of the PQQ responses, the Client will shortlist the Applicants it
will invite to tender in accordance with the terms of the PQQ.
The Client reserves the right to limit the number of Applicants that are invited to tender to
a maximum of five Applicants. Only Applicants that score a "Pass" for all non-qualitatively scored questions in the PQQ will be considered and places will be awarded in order of highest to lowest score. The client reserves the right, in its absolute discretion, to invite more Applicants if there is a tie in the scores between two or more Applicants for the final place.
The PQQ will be followed by an Invitation to Negotiate (ITN) with shortlisted bidders being
taken forward to a Presentation stage (optional) before final evaluation and award.
The final scores for each Tender will be added together, after application of the relevant
weightings, to receive a final score for each Tender. The Tenders will then be ranked
according to the final scores received to identify the Most Advantageous Tender.
The tender will be broken into the following Lots:
- Lot 1 General Business Support and Admin functions
- Lot 2 Operational Support (frontline support services - customer service, event management, Gateline, Passengers' assistance, possessions)
How it was run
Official notice- Requests to participate (first stage)
- 12 Dec 2025, 12:00 GMT
- Submission deadline
- 12 Dec 2025, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
12 Nov 2025 → 1 Jun 2026 · 7 dates- Tender notice published343 days ago12 Nov 2025, 13:19 GMT
- Submission deadline313 days ago12 Dec 2025, 12:00 GMT
- Award decision expected by209 days ago25 Mar 2026, 23:59 GMT
- Assessment summaries sent208 days ago27 Mar 2026
- Latest notice published205 days ago30 Mar 2026, 11:26 BST
- Standstill ends194 days ago10 Apr 2026, 23:59 BST
- Contract starts143 days ago1 Jun 2026, 00:00 BST
Notice history
4 events · 2 releases on Find a Tender · since 12 Nov 2025- Tender notice published12 Nov 2025, 13:19 GMTUK4
- Contract award notice published30 Mar 2026, 11:26 BSTUK6
- Status changed to complete30 Mar 2026, 11:26 BST
- Contract signature expected29 May 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Across several lots1 award | |||
| Adecco UK Limited (t/a The Adecco Group)1 Jun 2026 – 31 May 2029 · up to 31 May 2031Extensions: 3 years with an option to extend for 2 years (1+1) *Contract duration for TOCs is subject to DFT approval | £6,318,265 | 27 Mar 2026standstill to 10 Apr 2026 | Standstill |
Contracting authority & participating public bodies
2 public bodies on the noticeOther public bodies
- FIRST RAIL HOLDINGS LIMITEDProcess contact pointProcuring entityProcurement Support
Bidders & participating suppliers
1 commercial party on the notice- ADECCO UK LIMITEDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender