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Published 22 Sept 2026, 14:05 BST

Official UK procurement notice

Invitation to Tender for Temporary Call Handling Services

Official notice

Authority: South Ribble Borough Council (Local council)·Consortium: 2 public authorities

Below threshold - limited competition
Sectors: Business Services & Consultancy (79) Delivery: North West (UKD45)
Awarded value£63,375published contract · inc. VAT
Awarded 21 Aug 2026
Awarded to CallCare Ltd

What is being bought

Published requirement description

Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries.

From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels.

The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: North West
79500000 Office-support services

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - limited competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
22 Sept 2026, 14:05 BST
Last source update
22 Sept 2026, 14:05 BST
Authority reference
PN0098
FTS notice number
2026/S 000-089665
Latest notice
Contract details notice (UK7)
Delivery area
North West (UKD45)
Official registry OCID
ocds-h6vhtk-077794 Find a Tender

Notice history

1 event · 1 release on Find a Tender
  1. Contract details notice published
    22 Sept 2026, 14:05 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £63,3751 contract inc. VAT; no net value published
Contracts signed 1latest 21 Aug 2026
Awarded toValueDateStatus
CallCare Ltd——Awarded

Contracts

  • Temporary Call Handling Services · CallCare Ltd

    Signed
    21 Aug 2026
    Value
    £63,375 inc. VAT
    Period
    1 Sept 2026 – 31 Mar 2027
    Status
    active

Contracting authority & participating public bodies

2 public bodies on the notice

South Ribble Borough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PHRY-1373-GMVN Civic Centre, W Paddock, Leyland, North West, PR25 1DHContact email

Consortium members and other public bodies

  • Chorley CouncilContracting authorityPublic authority - sub-central governmentGB-PPON: PBDH-2434-XWYH Chorley, North WestContact email

Bidders & participating suppliers

1 commercial party on the notice
  • CALLCARE LIMITEDAwarded supplierGB-COH: 03497122GB-PPON: PHQH-8669-QWND 21 Knightsbridge, London, London, SW1X 7LYContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender