Official UK procurement notice
Telephony with integrated Contact Centre capabilities
Authority: Cunninghame Housing Association Ltd (Housing)
What is being bought
Published requirement descriptionReplacement Telephony system including contact centre capabilities.
CPV: Telecommunications services
The lotProcurement structure
single lot · value publishedLot #1The scope of this tender includes:RenewalPublished value£100,000
The scope of this tender includes:
Replacement of the existing Mitel telephony and contact centre systems.
Migration to a fully cloud-based telephony platform.
Provision of call recording, call reporting, and basic call centre functionality for all 150 users.
Integration with business systems Rubixx Housing Management System & Microsoft).
Support for multisite operations.
Ongoing support, maintenance, and business continuity services.
A hosted platform geographically located to comply with GDPR regulations.
Please refer to the full requirements on the Invitation to Tender document attached as an additional document.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (4)
- Quality of response to requirements: 40
- Implementation, Account and contract management: 20
- Pricing: 40
- price: 40
Published award criteria (4)
- Quality of response to requirements: 40
- Implementation, Account and contract management: 20
- Pricing: 40
- Price: 40%
- Suitability
Bidders will be required to provide 2 examples of similar type projects, within the last 3 years that demonstrate that they have the relevant experience to deliver the works. This will only include Client name, contract sum, start & completion date & Project summary details.
- Price carries 80 of 140 points: a 10% discount moves about 8 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 19 Dec 2025, 15:42 GMT
- Last source update
- 19 Dec 2025, 15:42 GMT
- Award evaluation window
- 21 Jan 2026 – …
- Authority reference
CHA Telephony- FTS notice number
2025/S 000-085049- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05fab8Find a Tender
- Performance terms
To be discussed and agreed as part of the contract award process.
Publisher note: NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=819037. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:819037) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=819037
How it was run
Official notice- Submission deadline
- 20 Jan 2026, 17:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 21 Jan 2026, 08:00 GMT
Timeline
19 Dec 2025 → 31 Mar 2026 · 4 dates- Notice published307 days ago19 Dec 2025, 15:42 GMT
- Submission deadline275 days ago20 Jan 2026, 17:00 GMT
- Bids opened274 days ago21 Jan 2026, 08:00 GMT
- Bids must remain valid until205 days ago31 Mar 2026, 23:59 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Ayr Sherrif CourtReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria