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Telephony with integrated Contact Centre capabilities

Telecommunications services
Scotland (UKM93)
Published value
£100,000
Submission deadline 20 Jan 2026, 17:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Cunninghame Housing Association Ltd: "Telephony with integrated Contact Centre capabilities". Published status: active. Published value: £100,000. 1 published lot. Recorded submission deadline: 20 Jan 2026, 17:00 GMT. See the official notice for participation instructions.
Contracting AuthorityCunninghame Housing Association LtdScope & CategoriesNot publishedSubmission Window
Closed
20 Jan 2026, 17:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£100,000
Bidder Intelligence · Authority Profile: Cunninghame Housing Association Ltd
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Cunninghame Housing Association Ltd. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityCunninghame Housing Association Ltd
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published19 Dec 2025, 15:42 GMT
Last source update19 Dec 2025, 15:42 GMT
Recurring procurementNo
ClassificationTelecommunications services
Delivery area
Scotland (UKM93)
OCIDocds-h6vhtk-05fab8
What is being bought
Replacement Telephony system including contact centre capabilities.
What changed
From the official release history
  1. Published value updated to £100,000
    19 Dec 2025, 15:42 GMT
  2. Status changed to active
    19 Dec 2025, 15:42 GMT
  3. Official notice release published
    19 Dec 2025, 15:42 GMT
  4. Submission deadline changed to 20 Jan 2026, 17:00 GMT
    19 Dec 2025, 15:42 GMT
  5. Buyer information updated
    19 Dec 2025, 15:42 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£100,000
    The scope of this tender includes: Replacement of the existing Mitel telephony and contact centre systems. Migration to a fully cloud-based telephony platform. Provision of call recording, call reporting, and basic call centre functionality for all 150 users. Integration with business systems Rubixx Housing Management System & Microsoft). Support for multisite operations. Ongoing support, maintenance, and business continuity services. A hosted platform geographically located to comply with GDPR regulations. Please refer to the full requirements on the Invitation to Tender document attached as an additional document.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    19 Dec 2025, 15:42 GMT
  2. Submission deadline
    20 Jan 2026, 17:00 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Cunninghame Housing Association Ltd

Contracting authority GB-FTS-169801
View buyer profile

  • Cunninghame Housing Association Ltd
    buyer
    centralPurchasingBody

    Quayside Offices,, Marina Quay, Dock Road, Ardrossan, UKM, KA22 8DA
    jmcintyre@chaltd.org
    +44 1294468360
    Published organisation website

  • Ayr Sherrif Court
    reviewBody

    Sherrif Court House, Wellington Square, Ayr
    +44 1292292200
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published