Find a TenderAwarded
Published 7 Jan 2022, 17:00 GMT

Official UK procurement notice

Telephony Replacement Solution · UK public procurement notice

Official notice

Authority: Midland Heart (Public body)

GoodsOpen procedureSME suitable
Sectors: Software Packages & ERP (48) Delivery: UK
Awarded value£107,448,300published contract · exc. VAT
Submissions closed 7 Feb 2022awarded 4 Jan 2023
Awarded to British Telecommunications Plc

What is being bought

Published requirement description

Midland Heart need to interact with their customers, suppliers and other stakeholders as effectively and efficiently as possible digitally across multiple channels to achieve their strategic aims. Their legacy on-premise PBX systems have become out of date and are not designed for new technologies or the ever-growing mobile workforce, and therefore require replacing with a resilient, cloud-based platform for the future. They are seeking a cloud-based telephony solution that will not only replace existing on-premise technology across their estate, but also act as an enabler for change delivering significant financial and non-financial benefits.

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal
Delivery: UK
Extensions: 5 further optional extension periods of 12 monthsVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70%
  • Price: 30%
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
7 Jan 2022, 17:00 GMT
Last source update
4 Jan 2023, 16:01 GMT
Award evaluation window
7 Feb 2022 – …
Authority reference
MH 0065
FTS notice number
2023/S 000-000194
Classification (CPV)
Software package and information systems
Delivery area
UK
Official registry OCID
ocds-h6vhtk-0308bc Find a Tender
Contract terms
Electronic trading
e-invoicing allowed

How it was run

Official notice
Submission deadline
7 Feb 2022, 11:00 GMT
Submission channel
{"written"}
Accepted languages
en
Bids opened
7 Feb 2022, 12:00 GMT

Timeline

7 Feb 2022 → 4 Jan 2023 · 3 dates
  1. Submission deadline
    7 Feb 2022, 11:00 GMT
  2. Bids opened
    7 Feb 2022, 12:00 GMT
  3. Notice published
    4 Jan 2023, 16:01 GMT

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    4 Jan 2023, 16:01 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £107,448,3001 contract exc. VAT
Bids received 55 from SMEs
Contracts signed 1latest 4 Jan 2023
Awarded toValueDateStatus
British Telecommunications PlcTelephony£107,448,300 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5bids · 5 electronic5——

Contracting authority & participating public bodies

Midland Heart

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities 20 Bath Row, Birmingham, West MidlandsContact email Published organisation website ↗

Dispute resolution & review bodies

  • Centre for Effective Dispute Resolution Mediation body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria