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planning
Official procurement procedure

Telephony and Call Centre - Teams Front End

Digital telephone exchanges
IP telephone services
Telephone and data transmission services
South West (UKK)
Published value
£500,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: University of Exeter: "Telephony and Call Centre - Teams Front End". Published status: planning. Published value: £500,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityUniversity of ExeterScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£500,000
Bidder Intelligence · Authority Profile: University of Exeter
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for University of Exeter. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7.5Bids / Report
12.5% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 157 active published awards; 8 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityUniversity of Exeter
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published17 Sept 2025, 17:30 BST
Last source update17 Sept 2025, 17:30 BST
Recurring procurementNot published
ClassificationDigital telephone exchanges, IP telephone services, Telephone and data transmission services
Delivery area
South West (UKK)
OCIDocds-h6vhtk-059ca4
What is being bought
At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.
What changed
From the official release history
  1. Published value updated to £500,000
    17 Sept 2025, 17:30 BST
  2. Status changed to planning
    17 Sept 2025, 17:30 BST
  3. Official notice release published
    17 Sept 2025, 17:30 BST
  4. Buyer information updated
    17 Sept 2025, 17:30 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #LOT-0000
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    17 Sept 2025, 17:30 BST
  2. Procedure published
    17 Sept 2025, 17:30 BST
  3. engagement
    4 Oct 2025, 00:59 BST · scheduled
    https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97969&B=
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

University of Exeter

Contracting authority GB-PPON-PZYG-2396-XCRZ
View buyer profile

  • University of Exeter
    buyer

    GB-PPON: PZYG-2396-XCRZ
    Northcote House, Exeter, UKK43, EX4 4QH, GB
    s.denton@exeter.ac.uk
    +44 1392723333
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published