Official UK procurement notice
Telephone Debt Advisory · UK public procurement notice
Authority: Clarion Housing Group (Housing)
What is being bought
Published requirement descriptionClarion Futures, part of Clarion Housing Group, is sourcing a capable supplier to provide our residents with telephone debt advice services. The Intender contract length is three years, with the option to extend for a further 12 months twice.
Please use the link below to access the opportunity and express interest:
- The authority expects to re-tender this requirement around 28 Feb 2030, 23:59 GMT.
- How the procedure runs: It is proposed that a multi-stage procurement be conducted. The first stage will involve passing mandatory and compliance standards, as specified in a Tender Notice placed on the Central Digital Platform (the Tender Notice). Then, the shortlisted top-scoring bidders will be invited to submit bids. The third stage will be the interview/negotiation stage, which might lead to amending the specification for final submission. The contract will be awarded to the top-scoring bidder. Contract award will be based on the most advantageous tender, where 60% of the award will be allocated to quality and 40% to price.
CPV: Guidance services · Provision of services to the community
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£333,333
- Economic & financial standing
Please see PSQ Requirements.
- Technical & professional ability
Please see the drafted specification and quality questions.
- Condition of participationshortlisting
PSQ Response
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: Quality aspects: Vulnerable Clients; Communication; Customer Service; Client Relationships; Support Clients and Social Value.
- Price: The price guide states £80k per 250 cases annually.
- Economic & financial standing
Please see PSQ Requirements.
- Technical & professional ability
Please see the drafted specification and quality questions.
- Condition of participationshortlisting
PSQ Response
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · next expected 28 Feb 2030
- First published
- 29 May 2025, 11:42 BST
- Last source update
- 28 Jan 2026, 10:54 GMT
- Award evaluation window
- Submission end – 23 Jan 2026
- Authority reference
2960- FTS notice number
2025/S 000-057843- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0528b6Find a Tender- Contract terms summary
30 days on a valid invoice
- How it runs
It is proposed that a multi-stage procurement be conducted. The first stage will involve passing mandatory and compliance standards, as specified in a Tender Notice placed on the Central Digital Platform (the Tender Notice). Then, the shortlisted top-scoring bidders will be invited to submit bids. The third stage will be the interview/negotiation stage, which might lead to amending the specification for final submission. The contract will be awarded to the top-scoring bidder. Contract award will be based on the most advantageous tender, where 60% of the award will be allocated to quality and 40% to price.
How it was run
Official notice- Requests to participate (first stage)
- 20 Oct 2025, 12:00 BST
- Submission deadline
- 20 Oct 2025, 12:00 BST
- Clarification deadline
- 13 Oct 2025, 09:30 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
29 May 2025 → 27 Feb 2026 · 11 dates- Planning notice published29 May 2025, 11:42 BST
- Market engagement31 Aug 2025, 23:59 BST
Message exchange, presentation - meet the buyer
- Next notice expected10 Sept 2025, 23:59 BST
- Tender notice published18 Sept 2025, 16:09 BST
- Clarification questions by376 days ago13 Oct 2025, 09:30 BST
- Submission deadline369 days ago20 Oct 2025, 12:00 BST
- Assessment summaries sent277 days ago21 Jan 2026
- Award decision expected by274 days ago23 Jan 2026, 23:59 GMT
- Latest notice published269 days ago28 Jan 2026, 10:54 GMT
- Standstill ends260 days ago6 Feb 2026, 23:59 GMT
- Contract starts240 days ago27 Feb 2026
Notice history
9 events · 4 releases on Find a Tender · since 29 May 2025- Preliminary market engagement notice published29 May 2025, 11:42 BSTUK2
- Preliminary market engagement notice published11 Jun 2025, 15:36 BSTUK2
- Tender notice published18 Sept 2025, 16:09 BSTUK4
- Published value updated to £333,33318 Sept 2025, 16:09 BSTwas £250,000
- Status changed to active18 Sept 2025, 16:09 BST
- Procurement method changed18 Sept 2025, 16:09 BST
- Contract award notice published28 Jan 2026, 10:54 GMTUK6
- Status changed to complete28 Jan 2026, 10:54 GMT
- Contract signature expected9 Feb 2026, 23:59 GMTscheduled
Published amendments (1)
Adding a direct link to the project in Atamis
Routine re-releases (4)
- 2025-05: 1 release · 29 May 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Pennysmart CIS2 Mar 2026 – 1 Mar 2029 · up to 28 Feb 2031Extensions: Can be extended up to 24 months | £200,000 | 21 Jan 2026standstill to 6 Feb 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders · 5 at stage one | 3 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Pennysmart CISAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender