Telephone Cloud Service Solution

{
  "id": "009440-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 16,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-03-31T12:05:10+01:00",
  "ocid": "ocds-h6vhtk-0363bf",
  "buyer": {
    "id": "GB-FTS-860",
    "name": "Financial Services Compensation Scheme"
  },
  "awards": [
    {
      "id": "009440-2023-1",
      "title": "Telephone Cloud Service Solution",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-79082",
          "name": "Britannic Technologies Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-0363bf",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "FSCS has appointed a Service Provider for a new Telephone Cloud Service Solution, this will cover licences, implementation, and support & maintenance.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Foundation Services",
              "type": "quality",
              "description": "18"
            },
            {
              "name": "Future Services",
              "type": "quality",
              "description": "12"
            },
            {
              "name": "Service Management",
              "type": "quality",
              "description": "9"
            },
            {
              "name": "Implementation",
              "type": "quality",
              "description": "12"
            },
            {
              "name": "Account Management inc Scalability",
              "type": "quality",
              "description": "9"
            },
            {
              "name": "Key Contracting Principles",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Cost",
              "type": "cost",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Telephone Cloud Service Solution",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "FSCS has appointed Service Provider for a new Telephone Cloud Service Solution, this will cover licences, implementation, and support & maintenance.",
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-860",
      "name": "Financial Services Compensation Scheme",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "EC3A 7QU",
        "countryName": "United Kingdom",
        "streetAddress": "Beaufort House, 15 St. Botolph Street"
      },
      "details": {
        "url": "https://www.fscs.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "Financial Services Compensation Scheme"
      },
      "contactPoint": {
        "email": "Procurement@fscs.org.uk",
        "telephone": "+44 2073758194"
      }
    },
    {
      "id": "GB-FTS-79082",
      "name": "Britannic Technologies Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Surrey",
        "countryName": "United Kingdom",
        "streetAddress": "Britannic House, Merrow Business Park, Guildford"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "02097097",
        "legalName": "Britannic Technologies Limited"
      }
    },
    {
      "id": "GB-FTS-11744",
      "name": "The Royal Court of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "The Royal Court of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "009440-2023-1",
      "title": "Telephone Cloud Service Solution",
      "value": {
        "amount": 1153000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "009440-2023-1",
      "dateSigned": "2023-03-25T00:00:00Z"
    }
  ],
  "description": "This includes the option to extend annually for up-to five years. Therefore the contract duration is 2 years + 1 + 1+ 1 + 1+ 1\nTo view this notice, please click here: \n<a href=\"https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=772664114\" target=\"_blank\">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=772664114</a>\n GO Reference: GO-2023331-PRO-22445261",
  "initiationType": "tender"
}

{
  "id": "024062-2022",
  "tag": [
    "tender"
  ],
  "date": "2022-08-27T10:05:04+01:00",
  "ocid": "ocds-h6vhtk-0363bf",
  "buyer": {
    "id": "GB-FTS-860",
    "name": "Financial Services Compensation Scheme"
  },
  "tender": {
    "id": "FSCS429",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 1050000,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "This includes the option to extend annually for up-to five years. Therefore the contract duration is 2 years + 1 + 1+ 1 + 1+ 1"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "FSCS would like to procure a supplier that is able to consolidate their telephony landscape and give FSCS a more effective way of managing these services. FSCS also want to tap into this supplier’s experience and use this relationship to advise on (and provide access to) new telephony and contact management technology.\nThis includes bringing together core telephony needs such as calls, recording and routing, but extends to future needs around integration and analytics. The objectives of the service are:\n•FSCS telephony users to be able to make outbound calls, receive inbound calls and make internal calls, put calls on hold, consult with colleagues, forward calls to internal and external destinations, and receive voicemails.\n•FSCS operational managers to be able to listen to calls and provide in-call advice to the call handler.\n•Record, retrieve and replay appropriate classes of calls.\n•Support multiple devices, including hard phones, turrets, soft phones and mobiles.\n•FSCS telephony users to be able to make and receive calls via FSCS' Microsoft Teams\nThe Foundation Services\nThese services are mandatory and will need to be provisioned from the start of the service. They are critical to the functioning of FSCS. \n* Core Telephony Requirements\n* Non-Geographic Telephone Numbers\n* Voicemail\n* Agent Call Groups\n* Interactive Voice Response\n* Call Recording\nThe Future Services\nThe following Services are those which the Service Provider must be able to supply at a future date to be determined by FSCS. The solution provided must be inherently capable of supporting these capabilities (by expansion if necessary), although they are not immediately required.\n* Interaction Management\n* Customer Relationship Management (CRM) Integration\n* Interaction Analysis\n* IVR Natural Language Processing & Conversational AI\n* Contact Centre\nThe specification in the procurement documents contains the full details of the requirements on what is mandatory and what is desirable for each service Additional information: The estimated contract value includes initial term of 2 years with the option to extend annually for up-to five years.",
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "64200000",
            "scheme": "CPV",
            "description": "Telecommunications services"
          }
        ]
      }
    ],
    "title": "Telephone Cloud Service Solution",
    "value": {
      "amount": 1050000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2022-09-26T14:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2022-09-26T14:00:00+01:00"
    },
    "description": "FSCS is seeking to appoint a single Service Provider for a new Telephone Cloud Service Solution, this will cover licences, implementation, and support & maintenance. This will be a service procured on a subscription-based model.",
    "tenderPeriod": {
      "endDate": "2022-09-26T14:00:00+01:00"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Telecommunications-services./ZR558J42H6",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-860",
      "name": "Financial Services Compensation Scheme",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "EC3A 7QU",
        "countryName": "United Kingdom",
        "streetAddress": "Beaufort House, 15 St. Botolph Street"
      },
      "details": {
        "url": "https://www.fscs.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "Financial Services Compensation Scheme"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Telecommunications-services./ZR558J42H6",
        "name": "Chris Sutherland",
        "email": "Procurement@fscs.org.uk",
        "telephone": "+44 2073758194"
      }
    },
    {
      "id": "GB-FTS-862",
      "name": "The Royal Court of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "The Royal Court of Justice"
      }
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-Telecommunications-services./ZR558J42H6\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/ZR558J42H6\n GO Reference: GO-2022826-PRO-20857493",
  "initiationType": "tender"
}