Telecare and Assistive Technology

Trafford Council would like to purchase a comprehensive TEC service which provides all the functions required to deliver a 24hour 7day a week telecare and assistive technology service for local residents. This includes the provision of the following key activities on behalf of Trafford Council:

1. Establishing a supply chain in order to purchase a range of TEC solutions to meet the needs of Trafford residents, including telecare which is commissioned by Trafford council and arrangements for private customers
2. Promoting the availability of TEC solutions to health and social care professionals and Trafford residents
3. Managing referrals for TEC support from a range of organisations and individuals, including private and Council customers
4. Completing home assessments and assessments of individual needs and identifying which TEC solutions would be most beneficial and most cost effective for the individual and the Council
5. Installation, maintenance, repair and uninstallation of TEC devices
6. The provision of an alert and response service to manage alerts from people in receipt of TEC and to respond appropriately to those alerts to support wellbeing outcomes. This should be available 24 hours a day, 7 days a week and 365 days of the year and should include:

o The provision of an IT platform to manage calls and alerts from people who require support

o The provision of a call centre to manage calls and to respond to alerts from people who use TEC

o The provision of a community response team who can respond appropriately to alerts, concerns, urgent situations and emergencies, both remotely and through visits to someone’s home