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Published 4 Jul 2025, 16:30 BST

Official UK procurement notice

Technology Services Partner Framework (TSPF)

Official notice

Authority: Southern Water Services Limited (Public body)

Framework agreement7 lotsServicesCompetitive flexible procedureAbove thresholdUtilities
Sectors: IT Services & Software (72) Delivery: South East (UKJ27)
Framework ceiling (notional)£280,000,000total for 7 lots · framework ceiling, not attributable revenue · 2 value updates
Submissions closed 26 Feb 2026
Lots 7see the lot list below
Framework period 4 yrsends 2 Jul 2030 · up to 2 Jul 2034 with extensions · starts 3 Jul 2026

What is being bought7 lots · detail below

Published requirement description

The objective of the tender is to select service partners who are capable of providing services for each Lot, to enable SWS, at its election, to award work within a pool of pre-qualified service providers without the need to embark on a formal Procurement Act 23 process at individual project level.

To facilitate this, the intention is that the successful bidders will be awarded a place on the Technology Services Partner Framework Agreement.

SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).

Some of the key objectives of the framework include:

  • Establish a single route to market that covers requirements that Southern Water has for Technology Service Partners and resources
  • Support quick access to the right resources, in order to support Digital project objectives and deliver ongoing “run” activities
  • Modernise contracts
  • Increasing the use of outcome-based delivery and managed services
  • Deliver the optimum selection of Technology Services Partners
  • Support the Digital transformation agenda, including the best partners for future roadmap; updated and flexible engagement models incl. managed services and suppliers aligned to target operating model
  • Provide routes to market for Change Portfolio requirements

A key objective of this procurement process for Southern Water is to deliver the optimum selection of Technology Services Partners. We would like to select and work with suppliers, who have deep capabilities in particular areas and domain expertise.

Suppliers must bid on all Lots.

  • How the procedure runs: There will be a single PQQ that will qualify Tenderers into the ITT stage. Tenderes must bid for all Lots.

CPV: IT services: consulting, software development, Internet and support

How this framework works

From the published notice
Type
Closed framework
Call-offs
call-offs may be awarded directly or by further competition
Framework period
4 yrs · up to 8 yrs from 3 Jul 2026
Published description of the framework

The process for agreeing Orders will follow that set out in the Technology Services Partner Framework, specifically:

Direct Order/Award - to any Framework Supplier without re-opening competition if the Service Requirements for the proposed Order:

can be met by any of the Framework Suppliers; and

the value of the proposed Order is calculated to be under £250,000 (Two Hundred and Fifty Thousand Pounds).

Competed Order - under this Framework Agreement by re-opening competition (mini-competitions) among the Framework Suppliers

POC/Hothouse selection - service providers may be required to engage in a proof of concept/hothouse selection process in order to secure the identified works

Lots and requirements (7)Procurement structure

7 lots · all with a published value · evaluation weights differ by lot

Every one of these 3 lots carries the same published figure, £32,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1Customer & CorporateRenewal 4 yrsPublished value£40,000,000

SWS seek strategic partners to deliver end‑to‑end digital services across Customer & Corporate functions, supporting major transformation programmes and resilient run services. Requires broad capability across SAP, ServiceNow, web channels and integrations, with capacity to drive innovation, automation and large‑scale delivery for 4.7+ million customers.

Estimated Lot Value £2m to £5m per annum

Contract period: 3 Jul 2026 – 2 Jul 2030 (4 yrs) · up to 2 Jul 2034 with extensionsValue: £40,000,000 exc. VAT · £48,000,000 inc. VAT
Delivery: South East
Extensions: Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term. The circumstances in which this extension would be utilised is to be determined by SW.
72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability
    • Adherence to ISO 27001 and NCSC cloud security principles
    • Compliance with UK data protection regulations
    • Use of industry best practices for end user compute
    • Web accessibility standards and guidelines
Lot #2WholesaleRenewal 4 yrsPublished value£64,000,000

SWS seek strategic partners to deliver end‑to‑end digital and OT‑aligned services across Wholesale operations, supporting major transformation in asset, network and field service management. Requires broad capability across Maximo, ArcGIS, PI, ThingWorx and operational systems to modernise legacy estates, enable smart networks, strengthen operational control, and deliver resilient run services that support mission‑critical water and wastewater operations.

Estimated Lot Value £4m to £8m per annum

Contract period: 3 Jul 2026 – 2 Jul 2030 (4 yrs) · up to 2 Jul 2034 with extensionsValue: £64,000,000 exc. VAT · £76,800,000 inc. VAT
Delivery: South East
Extensions: Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term. The circumstances in which this extension would be utilised is to be determined by SW.
72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability
    • Adherence to ISO 27001 and NCSC cloud security principles
    • Compliance with UK data protection regulations
    • Use of industry best practices
Lot #3Data Analytics & AIRenewal 4 yrsceiling above

SWS seek strategic partners to drive enterprise‑wide data, analytics and AI transformation, delivering at scale across platforms such as Databricks, Azure, Power BI, Qlik and SAP BI. Requires broad capability to modernise legacy estates, engineer robust pipelines, uplift governance, embed advanced analytics and AI/ML, and enable a unified, secure, self‑service data environment powering decision‑making across the whole organisation.

Estimated Lot Value £2m to £4m per annum

Contract period: 3 Jul 2026 – 2 Jul 2030 (4 yrs) · up to 2 Jul 2034 with extensions
Delivery: South East
Extensions: Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term. The circumstances in which this extension would be utilised is to be determined by SW.
72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability
    • UK GDPR
    • Data Protection Act 2018
    • EU Data Act
    • EU AI Act
    • Cyber Essentials / Cyber Essentials Plus
    • ISO/IEC 27001
Lot #4Integration & AutomationRenewal 4 yrsceiling above

SWS seek strategic partners to modernise and operate Southern Water’s enterprise‑scale integration and automation landscape, spanning WebMethods, SAP PI/PO, API management, geospatial integration (FME) and emerging RPA technologies. This lot requires broad capability to deliver cloud‑based integration platforms, microservices, secure APIs, automation at scale, and end‑to‑end integration services, reducing technical debt, improving interoperability, accelerating time‑to‑market and enabling a robust, secure, automated digital ecosystem across the organisation.

Estimated Lot Value £2m to £4m per annum

Contract period: 3 Jul 2026 – 2 Jul 2030 (4 yrs) · up to 2 Jul 2034 with extensions
Delivery: South East
Extensions: Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term. The circumstances in which this extension would be utilised is to be determined by SW.
72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability
    • Adherence to ISO 27001 and NCSC cloud security principles
    • Compliance with UK data protection regulations
    • Use of industry best practices for end user compute
    • ITIL Best practises
Lot #5Digitial Workspace & CollaborationRenewal 4 yrsPublished value£24,000,000

SWS seek strategic partners to deliver and modernise Southern Water’s end‑to‑end digital workplace ecosystem - spanning Microsoft 365, Windows 11, SharePoint, endpoint management, hybrid meeting solutions, ruggedised devices, virtual desktop platforms and enterprise‑grade collaboration services. This lot demands broad, multi‑discipline capability to drive large‑scale transformation, uplift security and resilience, retire technical debt, and provide unified hybrid workplace experiences across head office, remote sites and field engineering teams.

Estimated Lot Value £1m to £3m per annum

Contract period: 3 Jul 2026 – 2 Jul 2030 (4 yrs) · up to 2 Jul 2034 with extensionsValue: £24,000,000 exc. VAT · £28,800,000 inc. VAT
Delivery: South East
Extensions: Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term. The circumstances in which this extension would be utilised is to be determined by SW.
72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability
    • Adherence to ISO 27001 and NCSC cloud security principles
    • Compliance with UK data protection regulations.
    • Use of industry best practices for end user compute
Lot #6Networks, Compute & Cloud HostingRenewal 4 yrsPublished value£56,000,000

SWS seek strategic partners to deliver and modernise Southern Water’s end‑to‑end hybrid infrastructure, spanning networks, private cloud, public cloud, hosting, security and observability. This lot requires broad, enterprise‑scale capability to transform and operate VMware‑based SDDCs, Azure workloads, Cisco‑centric networks, firewalls, storage, backup platforms and OT‑adjacent infrastructure—driving cloud adoption, Zero Trust networking, resilience uplift, automation, and large‑scale modernisation across IT and OT estates.

Estimated Lot Value £3m to £7m per annum

Contract period: 3 Jul 2026 – 2 Jul 2030 (4 yrs) · up to 2 Jul 2034 with extensionsValue: £56,000,000 exc. VAT · £67,200,000 inc. VAT
Delivery: South East
Extensions: Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term. The circumstances in which this extension would be utilised is to be determined by SW.
72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability
    • ISO 27001, NCSC Cloud Security Principles, Cyber Essentials Plus
    • UK Data Protection legislation including GDPR
    • Southern Water’s internal IT governance frameworks
    • Industry-standard best practices (e.g., TOGAF, ITIL, DevSecOps and relevant Azure certifications)
Lot #7InfoSec & Cyber Security ServicesRenewal 4 yrsceiling above

SWS seek strategic partners to strengthen and operate Southern Water’s end‑to‑end cyber capability across IT and OT. This includes large‑scale support for SOC services, threat intelligence, vulnerability management, security architecture, security assurance, NIS/ISO27001 compliance uplift, and resilience improvements. The partner must bring broad capability to embed secure‑by‑design practices, modernise controls, scale governance, and support both corporate and OT cyber transformation programmes over AMP8.

Estimated Lot Value £2m to £4m per annum

Contract period: 3 Jul 2026 – 2 Jul 2030 (4 yrs) · up to 2 Jul 2034 with extensions
Delivery: South East
Extensions: Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term. The circumstances in which this extension would be utilised is to be determined by SW.
72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability
    • ISO/IEC 27001:2022
    • NIS/CAF Compliance
    • ISE/IEC 62443

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lots publish different evaluation splits; there is no single procedure weighting.

LotQualityPriceSplit
1 · Customer & Corporate70%30%
2 · Wholesale70%30%
3 · Data Analytics & AI70%30%
4 · Integration & Automation70%30%
5 · Digitial Workspace & Collaboration70%30%
6 · Networks, Compute & Cloud Hosting70%30%
7 · InfoSec & Cyber Security Services70%30%
What this means for your bid
  • Price carries 30 points on every lot: a 10% discount moves about 3 points.
  • “Technology Services Partner Framework (TSPF)” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Utilities
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
4 Jul 2025, 16:30 BST
Last source update
16 Jan 2026, 12:49 GMT
Award evaluation window
Submission end – 11 Jun 2026
Authority reference
Prj_7032
FTS notice number
2026/S 000-003858
Latest notice
Tender notice (UK4)
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
South East (UKJ27)
Official registry OCID
ocds-h6vhtk-055971 Find a Tender
Contract terms summary

60 days

How it runs

There will be a single PQQ that will qualify Tenderers into the ITT stage. Tenderes must bid for all Lots.

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Requests to participate (first stage)
17 Nov 2025, 23:59 GMT
Appointment period ends
26 Feb 2026, 23:59 GMT
Clarification deadline
30 Jan 2026, 23:59 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

The procurement documents are available for unrestricted and full direct access, free of charge, at

southernwater.ukp.app.jaggaer.com

Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted electronically via

southernwater.bravosolution.co.uk ↗

Tenders or requests to participate must be submitted to the above-mentioned address

If you are interested in bidding for this tender, please be aware that you will need to have registered on the central digital platform before you will be able to bid. This will require you to complete some information and then you will be provided with a unique identifier. For more information on how to register, please follow the below link:

how to register on the CDP

Timeline

4 Jul 2025 → 3 Jul 2026 · 9 dates
  1. Planning notice published
    4 Jul 2025, 16:30 BST
  2. Market engagement389 days ago
    26 Sept 2025, 23:59 BST

    The engagement will consist of virtual market engagement session(s). Dates to be confirmed at a later date.

  3. Next notice expected364 days ago
    21 Oct 2025, 23:59 BST
  4. Expressions of interest by337 days ago
    17 Nov 2025, 23:59 GMT
  5. Tender notice published278 days ago
    16 Jan 2026, 12:28 GMT
  6. Clarification questions by263 days ago
    30 Jan 2026, 23:59 GMT
  7. Admission / appointment period ends236 days ago · period end, not a bid countdown
    26 Feb 2026, 23:59 GMT
  8. Award decision expected by131 days ago
    11 Jun 2026, 23:59 BST
  9. Contract starts110 days ago
    3 Jul 2026, 00:00 BST

Notice history

12 events · 5 releases on Find a Tender · since 4 Jul 2025
  1. Preliminary market engagement notice published
    4 Jul 2025, 16:30 BST
    UK2
  2. Planned procurement notice published
    26 Sept 2025, 17:59 BST
    UK3
  3. Published value published: £0
    26 Sept 2025, 17:59 BST
  4. Status changed to planned
    26 Sept 2025, 17:59 BST
  5. Procurement method changed
    26 Sept 2025, 17:59 BST
  6. Planned procurement notice published
    3 Oct 2025, 09:14 BST
    UK3
  7. Tender notice published
    16 Jan 2026, 12:28 GMT
    UK4
  8. Published value updated to £280,000,000
    16 Jan 2026, 12:28 GMT
    was £0
  9. Status changed to active
    16 Jan 2026, 12:28 GMT
  10. Procurement method changed
    16 Jan 2026, 12:28 GMT
  11. Deadline published: 26 Feb 2026, 23:59 GMT
    16 Jan 2026, 12:28 GMT
  12. Tender notice published
    16 Jan 2026, 12:49 GMT
    UK4
Published amendments (1)

Please follow the link below to the TSPF Market Engagement Video: https://vimeo.com/1123856342

Routine re-releases (5)
  • 2025-09: 1 release · 26 Sept 2025
  • 2025-07: 1 release · 4 Jul 2025

Contracting authority & participating public bodies

Southern Water Services Limited

Contracting authorityPrivate utility GB-PPON: PBJQ-2231-ZRPG Southern Water, Southern House, Worthing, South East, Bn13 3NXContact email

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

  • Bidding documents and specificationstenderBidding documents and specificationsAccess: Documents for the ITT Stage will be provided via the Jaggaer Sourcing Platform to suppliers who are downselected for this stage.

Notices published for this procedure