Official UK procurement notice
Technology Services 3 Lot 3a, 3b, 3c, 3d & 4
Authority: The Minister for the Cabinet Office acting through Crown Commercial Service (Central government)
What is being bought9 lots · detail below
Published requirement descriptionCrown Commercial Service as the Contracting Authority has put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations), which include Central Government Departments and their Arm’s Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities.
Public Sector Bodies have a need for a technology service Framework Agreement, which will deliver local, regional and national technology service provides for the range of service outlined below.
The agreement will include but not be limited to the following tech support services:
- Hardware management and support
- Software management and support
- Network management and support
- Data management
- Enterprise security (Security Operations Centre – SOC services)
- Tech service discovery
- Tech service disaggregation
- Transition and transformation of existing tech services
- Tech strategy & service design
CPV: Business and management consultancy services · IT services: consulting, software development, Internet and support · Installation services (except software) · Installation services of computers and information-processing equipment · Local area network · Network equipment · Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment · Software package and information systems · Training services
How this framework works
From the published notice- Bids received
- 255 bids on the busiest of 8 lots · 6 suppliers appointed
- Framework period
- 5 yrs from 16 Jun 2021
Lots and requirements (9)Procurement structure
9 lots · no lot values published · same evaluation weights on every lotLot #1Technology Strategy & Service DesignAwarded
Lot #2Transition and TransformationAwarded
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
Where requested by the Buyer, Suppliers will provide a range of services to deliver full technology service transition and transformation to Buyer. Services which may include but are not limited to:
The identification of the transition/transformation success factors and their measurement.
Risk analysis and risk management.
Audit and due diligence activities for the present customer estate. Project and programme management, including planning, delivery and reporting.
Implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment.
Post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised.
Legacy service decommissioning and disposal, including planning, delivery and coordination of activities.
Lot #3Major Services Transformation ProgrammesAwarded
The buyer can only award a Call Off Contract through completing a Further Competition procedure.
Where requested by the Buyer, Suppliers will provide a range of services to deliver major services transformation programmes to Buyer. Services which may include but are not limited to:
Service strategy and design (as per Lot 1)
Transition and Transformation (as per Lot 2)
Operational Management (as per Lot 3)
Programme and/or project management
Risk management
Issues management
Financial management
Resource management
Support for either single entity (single sourced) or multiple-entities (multi-sourced) programme delivery.
Lot #4Service Integration and ManagementAwarded
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
Where requested by the Buyer, Suppliers will provide a range of services to deliver service integration and management strategy, design, and transition to Buyer. Services which may include but are not limited to:
The design of SIAM strategy using the most appropriate methodology.
Capability analysis
Identification of appropriate commercial and operational business models
Road-mapping development to coordinate the delivery of the SIAM strategy.
IT financial management
Identification and design of the SIAM including resources, processes and assets to meet customer and/or end user service needs.
Auditing of current service provision, continuous service improvement and development of new services.
Operational service design.
Development of service levels and key performance indicators.
Service availability design and assurance.
Supply chain design, integration and management.
Supporting application identification and specification.
The identification of the transition/transformation success factors and their measurement.
Risk analysis and risk management.
Audit and due diligence activities.
Project and programme management.
Implementing and managing the transition/transformation process and coordination of resources, potentially across a multi supplier environment.
Post transition/transformation review to identify if the objectives, success factors and benefits have been met and realised.
Legacy service decommissioning and disposal, including planning, delivery and coordination of activities.
Lot #5All Lots
Lot #6Operational Services – End User ServicesAwarded
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
End User Support
Where requested by the Buyer, Suppliers will provide a range of services to deliver full end user support to Buyer. Services which may include but are not limited to:
Product support capabilities, including elements of hardware and software support.
Logging of problems.
Reporting and proactive results analysis of problem trends to suggest permanent fixes.
The dispatch of service technicians and/or parts.
End user training coordination and other technology related issues.
End User Computing and Device Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full end user computing and device management to Buyer. Services which may include but are not limited to:
Support for the full life cycle management of desktop, laptop, tablet, thin-client, handheld and peripheral assets
Device acquisition, deployment, maintenance, change management as well as disposal.
The hardware, software, disaster recovery and personnel required to perform the technical support, planning, process management and administration of the service.
Lot #7Operational Services – Operational ManagementAwarded
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
IT Operations and Technology Estate Service Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full IT operations and technology estate service management to Buyer. Services which may include but are not limited to:
Support for various operating models including fully centralised, fully decentralised or ‘federated’ (hybrid).
Day-to-day system management responsibility for the technology infrastructure.
Systems operation, integration, support, administration, and performance monitoring.
Technical diagnostics/troubleshooting
Configuration management
System repair
Disposal management
Production of management reports
Exclusions are provision of physical premises for location of information and communications technology, including but not limited to data centres, server rooms, colocation and hosting.
Security Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full security management to Buyer. Services which may include but are not limited to:
Managed firewall
Identity and access management
Intrusion detection
Virtual private networks
Vulnerability scanning
Anti-viral/anti-phishing services
Security Operations Centre (SOC)
Lot #8Operational Services – Technical ManagementAwarded
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
Network Infrastructure Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full network infrastructure management to Buyer. Services which may include but are not limited to:
Planning, delivering, operating, managing (including security), supporting and monitoring the on-premise local area network infrastructure (LAN) and/or its assets
Fixed and wireless devices
Routers and switches
Firewalls
Fibre optic equipment
Network Operations Centre (NOC)
Exclusions are telephony, mobile voice and data services, video-conferencing, audio-conferencing services, integrated communications and wide area network provisioning and connectivity.
Hardware and Software Asset Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver full hardware and software asset management to Buyer. Services which may include but are not limited to:
Hardware and software acquisition and disposal decisions that identify and eliminate unused or infrequently used assets
Consolidation of software licenses or proposals for new licensing models.
Accurate accounting of technology asset lifecycle costs and risks
Processes to maximise the business value of technology and sourcing decisions.
Lot #9Operational Services – Application and Data ManagementAwarded
The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue.
Data Warehouse, Database and Data Management
Where requested by the Buyer, Suppliers will provide a range of services to deliver data warehouse, database, and data management to Buyer. Services which may include but are not limited to:
Data, database and middleware management and integration practices.
Architectural techniques and tools.
Installation, configuration, management and support (1st or 3rd party) of databases.
Data extraction, translation, transfer, conversion and backup and recovery.
Applications management, development and support
Where requested by the Buyer, Suppliers will provide a range of combined or separate Services delivering application development, management, and support to the Buyer. Services which may include but are not limited to:
Processes and methodologies for maintaining, enhancing, managing and supporting custom or enterprise applications, packaged software applications, ESCROW or network-delivered applications including cloud platforms.
Development of new and existing applications as part of a complete application management and support solution.
Continuous and whole software lifecycle management using DevOps and Agile methodologies, to deliver further iterative application functional and non-functional changes, IT operations and
other activities in-line with Buyer requirements and priorities.
The Process workflows, testing and quality assurance, deployment, and Delivery that support continuous software lifecycle management.
Management of any Third Party Suppliers involved in application development and support for the Buyer to ensure smooth integration onto their estate.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 80
- Price: 20
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
- “Technology Services 3 Lot 3a, 3b, 3c, 3d & 4” is a framework: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 5 Jul 2021, 22:45 BST
- Last source update
- 10 Mar 2026, 16:41 GMT
- Authority reference
RM6100- FTS notice number
2026/S 000-021504- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c3daFind a Tender
Publisher note: The value provided in Section II.1.7 is only an estimate. We cannot guarantee to suppliers any business through this Commercial Agreement. As part of this contract award notice the following can be accessed at: https://www.contractsfinder.service.gov.uk/Notice/11f22e27-49f7-4a34-8f6a-921dd797d1ee 1) Contract notice transparency information for the agreement; 2) Contract notice authorised customer list; 3) Redacted Commercial Agreement; 4) Full List of Successful Suppliers; On 2.4.2014 Government introduced its Government Security Classifications (GSC) scheme which replaced Government Protective Marking Scheme (GPMS). A key aspect is the reduction in the number of security classifications used. All bidders were required to make themselves aware of the changes as it may impact this requirement. This link provides information on the GSC at: https://www.gov.uk/government/publications/government-security-classifications Cyber Essentials is a mandatory requirement for Central Government contracts which involve handling personal information or provide certain ICT products/services. Government is taking steps to reduce the levels of cyber security risk in its supply chain through the Cyber Essentials scheme. The scheme defines a set of controls which, when implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet. To participate in this procurement, bidders were required to demonstrate they comply with the technical requirements prescribed by Cyber Essentials, for services under and in connection with this procurement. Number of suppliers per Lot: Lot 1 - 196 Lot 2 - 134 Lot 3a - 113 Lot 3b - 121 Lot 3c - 118 Lot 3d - 126 Lot 4 - 39 Lot 5 – 34 The start date of this Framework Agreement is 16/6/2021. The expiry date of the Framework Agreement is 15/6/2025. The Framework Agreement will be established for 4 years, with no option to extend. Some purchases under this framework agreement may have requirements that can be met under this framework agreement but the purchase of which may be exempt from the Procurement Regulations (as defined in Attachment 1 — About the framework within the Invitation to Tender documentation). In such cases, call-offs from this framework will be unregulated purchases for the purposes of the procurement regulations, and the buyers may, at their discretion, modify the terms of the framework and any call-off contracts to reflect that buyer's specific needs.
How it was run
Official notice- Appointment period ends
- —
Timeline
16 Jun 2021 → 10 Mar 2026 · 2 dates- Contract starts16 Jun 2021, 00:00 BST
- Notice published224 days ago10 Mar 2026, 16:41 GMT
Notice history
6 releases on Find a TenderRoutine re-releases (6)
- 2025-03: 1 release · 28 Mar 2025
- 2023-10: 1 release · 6 Oct 2023
- 2021-07: 1 release · 5 Jul 2021
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast13 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 3 of these contracts carry the same published figure, £6,400,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Technology Services 3
- Signed
- 15 Jun 2021
- Value
- £4,000,000,000
- Status
- active
- Change Technology Services 3 has been extended to 14th March 2026. No other changes have been made to the framework., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The extension was required due to the delay in the follow on procurement, Technology Services 4, due to the delay in TPP.
Contract 013578-2026-RM6100-1
- Signed
- 15 Jun 2021
- Value
- ceiling above
- Period
- … – 14 Jun 2026
- Status
- active
- Change Technology Services 3 Lot 3b: Operational Management, Lot 3c: Technical Management and Lot 3d: Application and Data Management have been extended to 14th June 2026. No other lots have been extended. Notice of necessary increase to the estimated overall value of CCS’ Technology Services 3 Framework (RM6100) procured pursuant to Modification Notice: 2023/S 000-029499(“Framework”) from £4,000,000,000 to £6,400,000,000. The value of the Framework lots will be increased to: Lot 3b: £730,000,000 Lot 3c: £500,000,000 Lot 3d: £2,500,000,000 No other changes will be made to the Framework., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Technology Services 3 Lot 3b: Operational Management, Lot 3c: Technical Management and Lot 3d: Application and Data Management have been extended to 14th June 2026. No other lots have been extended. Notice of necessary increase to the estimated overall value of CCS’ Technology Services 3 Framework (RM6100) procured pursuant to Modification Notice: 2023/S 000-029499(“Framework”) from £4,000,000,000 to £6,400,000,000. The value of the Framework lots will be increased to: Lot 3b: £730,000,000 Lot 3c: £500,000,000 Lot 3d: £2,500,000,000 No other changes will be made to the Framework.
Technology Strategy & Service Design
- Signed
- 15 Jun 2021
- Value
- £120,000,000
- Period
- … – 14 Jun 2026
- Status
- active
Transition and Transformation
- Signed
- 15 Jun 2021
- Value
- £260,000,000
- Status
- active
Operational Services – End User Services
- Signed
- 15 Jun 2021
- Value
- £320,000,000
- Status
- active
Operational Services – Operational Management
- Signed
- 15 Jun 2021
- Value
- £230,000,000
- Status
- active
Operational Services – Technical Management
- Signed
- 15 Jun 2021
- Value
- £60,000,000
- Status
- active
Operational Services – Application and Date Management
- Signed
- 15 Jun 2021
- Value
- £330,000,000
- Status
- active
Major Services Transformation Programmes
- Signed
- 15 Jun 2021
- Value
- £580,000,000
- Status
- active
Service Integration and Management
- Signed
- 15 Jun 2021
- Value
- £100,000,000
- Status
- active
Contract 020904-2026-RM6100-1
- Signed
- 15 Jun 2021
- Value
- ceiling above
- Period
- … – 14 Jun 2026
- Status
- active
- Change Technology Services 3 Lot's 3a End User & Lot 4: Major Services Transformation Programmes has been extended to 14th June 2026. No other changes will be made to the Framework., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: CCS’ view is that this modification to the Framework value is permitted pursuant to Regulation 72(1)(e) of the Public Contracts Regulations 2015. Regulation 72(1)(e) provides a modification is permitted where irrespective of value it is not substantial within the meaning of Regulation 72(8). Regulation 72(8) provides a modification will be considered substantial if any one or more of the following conditions is met: (a) the modification renders the framework materially different in character from the one initially concluded; (b) the modification introduces conditions which, had they been part of the initial procurement procedure, would have— (i) allowed for the admission of other candidates than those initially selected, (ii) allowed for the acceptance of a tender other than that originally accepted, or iii) attracted additional participants in the procurement procedure; (c) the modification changes the economic balance of the framework in favour of the contractor in a manner which was not provided for in the framework; (d) the modification extends the scope of the framework considerably; (e) a new contractor replaces the original contractor in cases other than those provided for in paragraph (1)(d). CCS’ view is that the increase is not a substantial variation because the: ● framework will not be materially different in character from the one originally concluded; ● increase would not have allowed for a different tender to be accepted or attracted additional bidders; ● increase does not change the economic balance of the Framework in favour of the supplier(s); and ● increase does not extend the scope of the Framework considerably.VII.2.3) Increase in price
Contract 021504-2026-RM6100-1
- Signed
- 15 Jun 2021
- Value
- ceiling above
- Period
- … – 14 Jun 2026
- Status
- active
- Change Technology Services 3 Lot 3a: End User, Lot 3b: Operational Management, Lot 3c: Technical Management, Lot 3d: Application and Data Management & Lot 4: Major Services Transformation Programmes which has been extended to 14th June 2026. Notice title has been amended to include Lot 3a. Change of section VII.1.5 to 3 months to reflect the extension of the framework. No other changes will be made to the Framework., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: CCS’ view is that this modification to the Framework value is permitted pursuant to Regulation 72(1)(e) of the Public Contracts Regulations 2015. Regulation 72(1)(e) provides a modification is permitted where irrespective of value it is not substantial within the meaning of Regulation 72(8). Regulation 72(8) provides a modification will be considered substantial if any one or more of the following conditions is met: (a) the modification renders the framework materially different in character from the one initially concluded; (b) the modification introduces conditions which, had they been part of the initial procurement procedure, would have— (i) allowed for the admission of other candidates than those initially selected, (ii) allowed for the acceptance of a tender other than that originally accepted, or iii) attracted additional participants in the procurement procedure; (c) the modification changes the economic balance of the framework in favour of the contractor in a manner which was not provided for in the framework; (d) the modification extends the scope of the framework considerably; (e) a new contractor replaces the original contractor in cases other than those provided for in paragraph (1)(d). CCS’ view is that the increase is not a substantial variation because the: ● framework will not be materially different in character from the one originally concluded; ● increase would not have allowed for a different tender to be accepted or attracted additional bidders; ● increase does not change the economic balance of the Framework in favour of the supplier(s); and ● increase does not extend the scope of the Framework considerably.VII.2.3) Increase in price
Technology Services 3
- Signed
- 15 Jun 2021
- Value
- £4,000,000,000
- Status
- active
- Change Notice of necessary increase to the estimated overall value of CCS’ Technology Services 3 Framework (RM6100) procured pursuant to Contract Notice 2020/S 210 415766 (“Framework”) from £2,000,000,000 to £4,000,000,000. The value of the Framework lots will be increased to: Lot 1: £220,000,000 Lot 2: £240,000,000 - £300,000,000 Lot 3a: £550,000,000 - £750,000,000 Lot 3b: £240,000,000 Lot 3c: £85,000,000 Lot 3d: £1,000,000,000 - £1,500,000,000 Lot 4: £1,050,000,000 - £1,550,000,000 Lot 5: £100,000,000 The lot value increases are expressed as ranges for lots 2, 3a, 3d and 4. Whether the maximum of each of these lots would be reached shall be subject to the overall maximum framework value of £4 billion. No other changes will be made to the Framework. CCS’ view is that this modification to the Framework value is permitted pursuant to Regulation 72(1)(e) of the Public Contracts Regulations 2015. Regulation 72(1)(e) provides a modification is permitted where irrespective of value it is not substantial within the meaning of Regulation 72(8). Regulation 72(8) provides a modification will be considered substantial if any one or more of the following conditions is met: (a) the modification renders the framework materially different in character from the one initially concluded; (b) the modification introduces conditions which, had they been part of the initial procurement procedure, would have— (i) allowed for the admission of other candidates than those initially selected, (ii) allowed for the acceptance of a tender other than that originally accepted, or (iii) attracted additional participants in the procurement procedure; (c) the modification changes the economic balance of the framework in favour of the contractor in a manner which was not provided for in the framework; (d) the modification extends the scope of the framework considerably; (e) a new contractor replaces the original contractor in cases other than those provided for in paragraph (1)(d). CCS’ view is that the increase is not a substantial variation because the: ● framework will not be materially different in character from the one originally concluded; ● increase would not have allowed for a different tender to be accepted or attracted additional bidders; ● increase does not change the economic balance of the Framework in favour of the supplier(s); and ● increase does not extend the scope of the Framework considerably. While CCS is not required to publish this notice it does so to be transparent and will observe a voluntary standstill period, after which the increase will take effect. As set out above, this is a non-substantial modification under Regulation 72(1)(e), but, in the event that this modification is deemed not to be a modification under the PCR, then this notice should be treated as providing the requisite notice of a contract award., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The value increase is required due to increased demand from ● Unexpected events including Covid-19, Ukraine war, Afghan crisis and UK Migration crisis; ● Continued customer use of existing frameworks caused by delay in the Procurement Bill coming into law; and ● A greater number of services being procured under certain lots than anticipated.
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Technology Strategy & Service Design | 255bids · 255 electronic | 140 | — | — |
| 2 · Transition and Transformation | 245bids · 245 electronic | 122 | — | — |
| 3 · Major Services Transformation Programmes | 72bids · 72 electronic | 17 | — | — |
| 4 · Service Integration and Management | 84bids · 84 electronic | 35 | — | — |
| 6 · Operational Services – End User Services | 160bids · 160 electronic | 76 | — | — |
| 7 · Operational Services – Operational Management | 177bids · 177 electronic | 83 | — | — |
| 8 · Operational Services – Technical Management | 157bids · 157 electronic | 71 | — | — |
| 9 · Operational Services – Application and Data Management | 171bids · 171 electronic | 65 | — | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
7 commercial parties on the notice- 2020 Delivery Ltd (Full list of successful suppliers is available on Contracts Finder)Framework contractor
- 365 ITMS Ltd (Full list of successful suppliers is available on Contracts Finder)Framework contractor
- 6point6 Ltd (Full list of successful suppliers is available on Contracts Finder)Framework contractor
- ABTEC COMPUTER SOLUTIONS LTD (Full list of successful suppliers is available on Contracts Finder)Framework contractor
- Accenture (UK) Ltd (Full list of successful suppliers is available on Contracts Finder)Framework contractor
- Full list of successful suppliers is available on Contracts FinderFramework contractor
- Full list of successful suppliers is available on Contracts FinderFramework contractor
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.