Technology Enabled Care Services including Call Monitoring

{
  "id": "066509-2026",
  "tag": [
    "awardUpdate",
    "contractUpdate"
  ],
  "date": "2026-07-15T08:13:11+01:00",
  "ocid": "ocds-h6vhtk-06cb6f",
  "buyer": {
    "id": "GB-FTS-82768",
    "name": "The North Yorkshire Council"
  },
  "awards": [
    {
      "id": "066509-2026-1-1",
      "title": "Technology Enabled Care Services including Call Monitoring",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-184734",
          "name": "Tunstall Healthcare (UK) Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "333-NYC-CD",
    "lots": [
      {
        "id": "1",
        "title": "Technology Enabled Care Services including Call Monitoring",
        "description": "The Authority wishes to award a contract to provide telecare equipment, monitoring and digital telecare services. This contract supports the council's move from analogue to digital telecare services and includes the supply, installation, maintenance and monitoring of telecare equipment.",
        "contractPeriod": {
          "endDate": "2029-09-30T23:59:59+01:00",
          "startDate": "2025-10-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKE2"
          }
        ]
      }
    ],
    "title": "Technology Enabled Care Services including Call Monitoring",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "classification": {
      "id": "85000000",
      "scheme": "CPV",
      "description": "Health and social work services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-82768",
      "name": "The North Yorkshire Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE2",
        "locality": "Northallerton",
        "postalCode": "DL7 8AD",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Racecourse Lane,"
      },
      "details": {
        "url": "https://www.northyorks.gov.uk",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117"
      },
      "identifier": {
        "id": "8867655",
        "legalName": "The North Yorkshire Council"
      },
      "contactPoint": {
        "email": "Procurement@northyorks.gov.uk",
        "telephone": "+44 1609533450"
      }
    },
    {
      "id": "GB-FTS-184734",
      "name": "Tunstall Healthcare (UK) Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE31",
        "locality": "Whitley Bridge",
        "postalCode": "DN14 0HR",
        "countryName": "United Kingdom",
        "streetAddress": "Whitley Bridge"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01332249",
        "legalName": "Tunstall Healthcare (UK) Limited"
      }
    },
    {
      "id": "GB-FTS-1892",
      "name": "High Court of England and Wales",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "details": {
        "url": "https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice"
      },
      "identifier": {
        "legalName": "High Court of England and Wales"
      }
    },
    {
      "id": "GB-FTS-4330",
      "name": "The Royal Courts of Justice",
      "roles": [
        "mediationBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "details": {
        "url": "https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice"
      },
      "identifier": {
        "legalName": "The Royal Courts of Justice"
      },
      "contactPoint": {
        "telephone": "+44 2079476000"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "066509-2026-1-1",
      "items": [
        {
          "id": "1",
          "title": "Technology Enabled Care Services including Call Monitoring",
          "relatedLot": "1",
          "classification": {
            "id": "85000000",
            "scheme": "CPV",
            "description": "Health and social work services"
          },
          "deliveryAddresses": [
            {
              "region": "UKE2"
            }
          ]
        }
      ],
      "title": "Technology Enabled Care Services including Call Monitoring",
      "value": {
        "amount": 1287923.67,
        "currency": "GBP"
      },
      "period": {
        "endDate": "2029-09-30T23:59:59+01:00",
        "startDate": "2025-10-01T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "066509-2026-1-1",
      "amendments": [
        {
          "id": "1",
          "rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: Continuing with the existing contractor represents the most cost-effective option. The equipment currently installed within the schemes is supplied and supported by the proposed contractor, avoiding additional costs associated with replacement equipment, mobilisation, and integration. Alternative options have been explored; however, these were found to be significantly more expensive and would not provide better value for money.\nChanging provider would also create unnecessary disruption for service users. The current contractor has established knowledge of the schemes, equipment and service requirements, ensuring continuity and reliability of service. A change of contractor would require a transition period and could increase operational risks, particularly for vulnerable users who rely on the service.\nThe proposed arrangement remains within the scope of the framework terms and conditions, ensuring compliance while maintaining service continuity and delivering best value.",
          "description": "The proposed modification to the contract are as follows:\n- Strengthen data handling provisions to ensure compliance with requirements relating to special category data.\n- Incorporates additional call handling services, which was intended to form part of the original agreement but was not included at the time due to implementation timescales.\n- Warden Call service upgrades to ensure compliance with digitalisation requirements."
        }
      ],
      "dateSigned": "2025-09-26T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}