Technology Enabled Care Services including Call Monitoring

Contracts

• Technology Enabled Care Services including Call Monitoring · Tunstall Healthcare (UK) Limited

  Signed

  26 Sept 2025

  Value

  £1,287,924

  Period

  1 Oct 2025 – 30 Sept 2029

  Status

  active

  • Change The proposed modification to the contract are as follows: - Strengthen data handling provisions to ensure compliance with requirements relating to special category data. - Incorporates additional call handling services, which was intended to form part of the original agreement but was not included at the time due to implementation timescales. - Warden Call service upgrades to ensure compliance with digitalisation requirements., Need for additional works, services or supplies by the original contractor/concessionaire: Continuing with the existing contractor represents the most cost-effective option. The equipment currently installed within the schemes is supplied and supported by the proposed contractor, avoiding additional costs associated with replacement equipment, mobilisation, and integration. Alternative options have been explored; however, these were found to be significantly more expensive and would not provide better value for money. Changing provider would also create unnecessary disruption for service users. The current contractor has established knowledge of the schemes, equipment and service requirements, ensuring continuity and reliability of service. A change of contractor would require a transition period and could increase operational risks, particularly for vulnerable users who rely on the service. The proposed arrangement remains within the scope of the framework terms and conditions, ensuring compliance while maintaining service continuity and delivering best value.

Dispute resolution & review bodies

• High Court of England and WalesReview body London
• The Royal Courts of JusticeMediation body LondonContact phoneShow contact details