Official UK procurement notice
Technology Enabled Care · Norfolk County Council (Mar 2026)
Authority: Norfolk County Council (Local council)
What is being bought
Published requirement descriptionNorfolk County Council (NCC) is seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care. NCC is integrating Technology Enabled Care (TEC) and Virtual Care into care planning, meeting the requirements of the Care Act 2014 to strengthen prevention, promote independence, and deliver person‑centred, strengths‑based support, shifting the focus from providing long-term care packages to providing solutions that improve outcomes for residents. The new service will support residents, through the use of technology, to stay independent in the place they call home.
Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.
- How the procedure runs: The competitive flexible process for the procurement is as follows: a. Bidders will be invited to submit a tender. These tenders will be evaluated on both quality (70% weighting) and price (30%) weighting. b. Following receipt of tenders, the Council may proceed directly to evaluation and award without any further dialogue. However, the Council reserves the right to seek written or verbal clarification from one or more bidders where necessary to obtain a fuller understanding of their tender, including clarification of pricing, proposed technical solutions, compatibility, close technical equivalents, implementation proposals, or other aspects of the tender. Any such clarification or dialogue will be limited to matters necessary for the Council to understand and evaluate tenders and achieve value for money and shall not oblige the Council to undertake a full dialogue or negotiation process with bidders, unless the Council considers this to be required. All such clarifications will be in accordance with the Procurement Act 2023 and its principles. c. Where the Council considers it necessary following any clarification or dialogue stage, bidders may be invited to submit a Best and Final Offer (BAFO), which will be used for the final price evaluation. d. When the Council has obtained all required internal approvals for the proposed award, standstill letters and assessment summaries will be issued to all bidders with an assessed tender. A Contract Award Notice will also be published. This will commence the 8 working day mandatory standstill period. Despite the above, the Council reserves the right to amend the stages of the Competitive Flexible Procedure where additional clarification, dialogue or submission stages are required to achieve a fuller understanding of the requirement, proposed solutions, pricing or other relevant aspects of bidders' tenders. The Council also reserves the right to amend the Specification, Pricing Schedule, Terms and Conditions and other procurement documents where necessary during the procurement process. Any amendments will be communicated to all affected bidders and bidders will be provided with an appropriate opportunity to take account of such amendments in their submissions. The Council may also shorten or omit stages where these are not considered necessary.
CPV: Health and social work services · Medical equipments, pharmaceuticals and personal care products
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£12,700,000
- Economic & financial standing
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
- Technical & professional ability
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Price
- Quality: The quality questions being used to evaluate this procurement are: 1.1: PMRS - ARC - 10% 1.2: PMRS - Virtual Care - 10% 1.3: Equipment Rental - 10% 1.4: Staff Training and Engagement - 10% 1.5: Catalogue and Ordering - 10% 1.6: Staffing Model - 10% 1.7: Data, Dashboards and Reporting - 10% 2.1: Mobilisation - Pass/Fail 2.2: The use of AI - Pass/Fail The full details for each question and the award criteria can be found within the Invitation to Tender document.
- Economic & financial standing
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
- Technical & professional ability
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
- Turnover usually expected at this size: about £8,458,942 (twice the annual value).
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula. Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How Norfolk County Council buys Medical equipments, pharmaceuticals (CPV 33), and who usually turns up
Norfolk County Council’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Medical equipments, pharmaceuticals (CPV 33) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means registered in East of England.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered in East of England.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 77 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Awards are recorded, but published direct routes and bid counts do not establish this buyer’s share.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid9% / 18%
2–328% / 45%
4–644% / 36%
7+19% / 0%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate35% / 43%
Within ±2%54% / 43%
Above estimate10% / 14%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1Published estimate£13m
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid13%
2–346%
4–630%
7+11%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 5 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£11m–£13m
Estimate£13m
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Why listed |
|---|---|---|---|---|
| Alcove LimitedLive contract | Technology Enabled Careruns to Mar 2029 | NCCT43137 - Technology Enabled Care | £11m | Matched as the earlier contract |
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
| £11m4 awards in 36m · last 12 months ago | 3 live · £16m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 7% below n=2 | |
| £86m7 awards in 36m · last 2 months ago | 1 live · £6.7m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 3% below n=5 | |
| £488m17 awards in 36m · last 2 months ago | 9 live · £372m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=15 | |
| £484k6 awards in 36m · last 1 months ago | 2 live · £120k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 20% below n=1 | |
| £4.5m17 awards in 36m · last 2 months ago | 3 live · £4.0m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 31% below n=2 |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
What this replaces i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
100% title match.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
100% title match.
A past supplier may not bid again.
The prior contract this notice most likely re-tenders · matched by title and category (100% title match), the holder is not guaranteed to re-bid
Technology Enabled Care — held by Alcove Limited; the published contract ends 31 Mar 2029.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA, CPTPP)
- Recurring procurement
- Unspecified in notice
- First published
- 6 Mar 2026, 12:38 GMT
- Last source update
- 16 Oct 2026, 16:51 BST
- Award evaluation window
- Submission end – 26 Oct 2026
- Authority reference
NCCT43889- FTS notice number
2026/S 000-077825- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-066414Find a Tender- Contract terms summary
As per the terms and conditions issued with this procurement
- How it runs
The competitive flexible process for the procurement is as follows:
a. Bidders will be invited to submit a tender. These tenders will be evaluated on both quality (70% weighting) and price (30%) weighting.
b. Following receipt of tenders, the Council may proceed directly to evaluation and award without any further dialogue. However, the Council reserves the right to seek written or verbal clarification from one or more bidders where necessary to obtain a fuller understanding of their tender, including clarification of pricing, proposed technical solutions, compatibility, close technical equivalents, implementation proposals, or other aspects of the tender. Any such clarification or dialogue will be limited to matters necessary for the Council to understand and evaluate tenders and achieve value for money and shall not oblige the Council to undertake a full dialogue or negotiation process with bidders, unless the Council considers this to be required. All such clarifications will be in accordance with the Procurement Act 2023 and its principles.
c. Where the Council considers it necessary following any clarification or dialogue stage, bidders may be invited to submit a Best and Final Offer (BAFO), which will be used for the final price evaluation.
d. When the Council has obtained all required internal approvals for the proposed award, standstill letters and assessment summaries will be issued to all bidders with an assessed tender. A Contract Award Notice will also be published. This will commence the 8 working day mandatory standstill period.
Despite the above, the Council reserves the right to amend the stages of the Competitive Flexible Procedure where additional clarification, dialogue or submission stages are required to achieve a fuller understanding of the requirement, proposed solutions, pricing or other relevant aspects of bidders' tenders. The Council also reserves the right to amend the Specification, Pricing Schedule, Terms and Conditions and other procurement documents where necessary during the procurement process. Any amendments will be communicated to all affected bidders and bidders will be provided with an appropriate opportunity to take account of such amendments in their submissions. The Council may also shorten or omit stages where these are not considered necessary.
- Risks
Please note, on 19 November 2025, the Minister of State for Local Government and Homelessness made a written statement [UIN HCWS1071] saying that three proposals for unitary local government in Norfolk had been received - these could entail the creation of one, two or three unitary councils.
The Minister announced a consultation exercise, which ended on 11 January 2026. The Minister stated that "once the consultations have concluded, the Government will assess the proposals against the criteria in the invitation and decide, subject to parliamentary approval, which, if any, proposals are to be implemented, with or without modification". The Government has confirmed that it is minded to create three unitary Councils, subject to parliamentary approval.
On 4 December 2025, the Secretary of State for Local Government made a written statement [UIN HCWS1128] stating that the government intends to establish a Mayoral Strategic Authority for Norfolk and Suffolk as soon as possible, and that it is minded to hold inaugural mayoral elections in May 2028.
Should these processes lead to unitary local government in Norfolk and/or to the establishment of a Mayoral Strategic Authority covering Norfolk (i) the contract may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or (ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
How to participate & submission route
Official notice Submit via In-tend- Requests to participate (first stage)
- —
- Tender submission deadline
- 26 Oct 2026, 09:00 GMT
- Clarification deadline
- 21 Sept 2026, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at in-tendhost.co.uk/norfolkcc ↗. Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗. Once registered you will be able to see the procurement project under the tenders section and express an interest to view the documentation and access any clarifications. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing [email protected].
Timeline
6 Mar 2026 → 8 Mar 2027 · 8 dates- Planning notice published228 days ago6 Mar 2026, 12:38 GMT
- Market engagement208 days ago26 Mar 2026, 23:59 GMT
We wish to engage with the market during the 25th March 2026. This will be one to one meetings via teams. The Council may engage in further market engagement activities beyond this date where appropriate to help inform the specification and model.
If you would like to discuss this opportunity with us, then please contact [email protected] with 'TEC Market Engagement - 25/03' as the subject to register your interest.
The meetings will be 30 minutes and will be held via Microsoft Teams. Please indicate your preferred time and the e-mail addresses of those you would like to attend. Meeting invites will start to be issued following 16th March 2026.
- Tender notice published67 days ago14 Aug 2026, 16:05 BST
- Clarification questions by29 days ago21 Sept 2026, 17:00 BST
- Latest notice published4 days ago16 Oct 2026, 16:51 BST
- Today20 Oct 2026
- Submission deadlinein 5 days26 Oct 2026, 09:00 GMT
- Award decision expected byin 6 days26 Oct 2026, 23:59 GMT
- Contract startsin 138 days8 Mar 2027
Notice history
16 events · 7 releases on Find a Tender · since 6 Mar 2026- Preliminary market engagement notice published6 Mar 2026, 12:38 GMTUK2
- Tender notice published14 Aug 2026, 16:05 BSTUK4
- Published value published: £12,700,00014 Aug 2026, 16:05 BST
- Status changed to active14 Aug 2026, 16:05 BST
- Procurement method changed14 Aug 2026, 16:05 BST
- Deadline published: 14 Sept 2026, 09:00 BST14 Aug 2026, 16:05 BST
- Tender notice published4 Sept 2026, 10:51 BSTUK4
- Deadline moved to 28 Sept 2026, 09:00 BST4 Sept 2026, 10:51 BST+14 days · was 14 Sept 2026, 09:00 BST
- Tender notice published24 Sept 2026, 16:52 BSTUK4
- Deadline moved to 5 Oct 2026, 09:00 BST24 Sept 2026, 16:52 BST+7 days · was 28 Sept 2026, 09:00 BST
- Tender notice published2 Oct 2026, 15:59 BSTUK4
- Deadline moved to 12 Oct 2026, 09:00 BST2 Oct 2026, 15:59 BST+7 days · was 5 Oct 2026, 09:00 BST
- Tender notice published9 Oct 2026, 16:08 BSTUK4
- Deadline moved to 19 Oct 2026, 09:00 BST9 Oct 2026, 16:08 BST+7 days · was 12 Oct 2026, 09:00 BST
- Tender notice published16 Oct 2026, 16:51 BSTUK4
- Deadline moved to 26 Oct 2026, 09:00 GMT16 Oct 2026, 16:51 BST+7 days · was 19 Oct 2026, 09:00 BST
Published amendments (5)
This notice has been updated to reflect the extension to the submission deadline and includes an updated copy of the invitation to tender where question F1.1 has been amended.
Submission deadline extended as per clarifications.
The submission deadline has been temporarily suspended as per the clarifications issued on In-Tend.
The submission deadline has been temporarily suspended as per the clarifications issued on In-Tend.
The submission deadline has been temporarily suspended as per the clarifications issued on In-Tend.
Routine re-releases (7)
- 2026-09: 2 releases · 4 Sept 2026, 24 Sept 2026
- 2026-08: 1 release · 14 Aug 2026
- 2026-03: 1 release · 6 Mar 2026
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (10)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender